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There are 5827 results for: content related to: Comment on ‘Modern analysis of customer satisfaction surveys: comparison of models and integrated analysis’

  1. SERVQUAL and the process improvement challenge

    Quality and Reliability Engineering International

    Volume 27, Issue 5, July 2011, Pages: 705–717, Chris McCollin, Irena Ograjenšek, Rainer Göb and Andrea Ahlemeyer-Stubbe

    Article first published online : 25 JUL 2011, DOI: 10.1002/qre.1234

  2. A Note on SERVQUAL Reliability and Validity in Information System Service Quality Measurement

    Decision Sciences

    Volume 31, Issue 3, September 2000, Pages: 725–744, James J. Jiang, Gary Klein and Suzanne M. Crampton

    Article first published online : 7 JUN 2007, DOI: 10.1111/j.1540-5915.2000.tb00940.x

  3. Cautions on the Use of the SERVQUAL Measure to Assess the Quality of Information Systems Services

    Decision Sciences

    Volume 30, Issue 3, June 1999, Pages: 877–891, Thomas P. Van Dyke, Victor R. Prybutok and Leon A. Kappelman

    Article first published online : 7 JUN 2007, DOI: 10.1111/j.1540-5915.1999.tb00911.x

  4. You have free access to this content
    Using SERVQUAL to Measure the Quality of the Classroom Experience

    Decision Sciences Journal of Innovative Education

    Volume 6, Issue 1, January 2008, Pages: 115–133, Michael Stodnick and Pamela Rogers

    Article first published online : 12 FEB 2008, DOI: 10.1111/j.1540-4609.2007.00162.x

  5. A linguistic multicriteria decision-making model applied to hotel service quality evaluation from web data sources

    International Journal of Intelligent Systems

    Volume 27, Issue 7, July 2012, Pages: 704–731, R.A. Carrasco, P. Villar, M.J. Hornos and E. Herrera-Viedma

    Article first published online : 24 MAY 2012, DOI: 10.1002/int.21546

  6. Perceived Service Quality and User Satisfaction with the Information Services Function

    Decision Sciences

    Volume 25, Issue 5-6, September 1994, Pages: 737–766, William J. Kettinger and Choong C. Lee

    Article first published online : 7 JUN 2007, DOI: 10.1111/j.1540-5915.1994.tb01868.x

  7. A Psychometric Evaluation of the Expectations, Perceptions, and Difference-Scores Generated by the IS-Adapted SERVQUAL Instrument

    Decision Sciences

    Volume 33, Issue 2, March 2002, Pages: 281–296, Christopher L. Carr

    Article first published online : 7 JUN 2007, DOI: 10.1111/j.1540-5915.2002.tb01645.x

  8. Service quality: New horizons beyond SERVQUAL: An investigation of the portability of SERVQUAL into the voluntary and local government sectors

    International Journal of Nonprofit and Voluntary Sector Marketing

    Volume 2, Issue 4, October 1997, Pages: 324–331, Edward Shiu, Liz Vaughan and Mike Donnelly

    Article first published online : 21 FEB 2011, DOI: 10.1002/nvsm.6090020405

  9. SERVQUAL Surveys

    Standard Article

    Wiley StatsRef: Statistics Reference Online

    Irena Ograjenšek

    Published Online : 29 SEP 2014, DOI: 10.1002/9781118445112.stat03986

  10. You have full text access to this OnlineOpen article
    Patient perceptions and expectations of an anticoagulation service: a quantitative comparison study of clinic-based testers and patient self-testers

    Scandinavian Journal of Caring Sciences

    Arthur G. Money, Julie Barnett, Jasna Kuljis and Debbie Duffin

    Article first published online : 16 FEB 2015, DOI: 10.1111/scs.12195

  11. SERVQUAL Surveys

    Standard Article

    Encyclopedia of Statistics in Quality and Reliability

    Irena Ograjenšek

    Published Online : 15 MAR 2008, DOI: 10.1002/9780470061572.eqr168

  12. Patient satisfaction with nursing care in a colorectal surgical population

    International Journal of Nursing Practice

    Volume 6, Issue 3, June 2000, Pages: 140–145, J. Lumby and K. England

    Article first published online : 24 DEC 2001, DOI: 10.1046/j.1440-172x.2000.00194.x

  13. Perceived nursing service quality in a tertiary care hospital, Maldives

    Nursing & Health Sciences

    Volume 13, Issue 4, December 2011, Pages: 495–501, Mariyam Nashrath, Thitinut Akkadechanunt and Ratanawadee Chontawan

    Article first published online : 17 NOV 2011, DOI: 10.1111/j.1442-2018.2011.00648.x

  14. Replication of Measures in Information Systems Research: The Case of IS SERVQUAL

    Decision Sciences

    Volume 30, Issue 3, June 1999, Pages: 893–899, William J. Kettinger and Choong C. Lee

    Article first published online : 7 JUN 2007, DOI: 10.1111/j.1540-5915.1999.tb00912.x

  15. Service quality perceptions in primary health care centres in Greece

    Health Expectations

    Volume 17, Issue 2, April 2014, Pages: 197–207, Vicky Papanikolaou and Sotiris Zygiaris

    Article first published online : 2 FEB 2012, DOI: 10.1111/j.1369-7625.2011.00747.x

  16. ARCHSECRET: a multi-item scale to measure service quality within the voluntary sector

    International Journal of Nonprofit and Voluntary Sector Marketing

    Volume 6, Issue 2, May 2001, Pages: 131–144, Liz Vaughan and Edward Shiu

    Article first published online : 12 JUL 2006, DOI: 10.1002/nvsm.141


    Foodservice Research International

    Volume 14, Issue 1, June 2003, Pages: 1–21, KYUNG-EUN LEE, CAROL W. SHANKLIN and DALLAS E. JOHNSON

    Article first published online : 30 JUN 2006, DOI: 10.1111/j.1745-4506.2003.tb00174.x

  18. Competitive service quality improvement (CSQI): a case study in the fast-food industry

    Food Service Technology

    Volume 4, Issue 2, June 2004, Pages: 75–84, Seok-hoon Lee, Yong-pil Kim, Nigel Hemmington and Deok-kyun Yun

    Article first published online : 14 JUN 2004, DOI: 10.1111/j.1471-5740.2004.00093.x

  19. Investigating the Impact of SERVQUAL Dimensions on Customer Satisfaction: The Lessons Learnt from Serbian Travel Agencies

    International Journal of Tourism Research

    Volume 15, Issue 2, March/April 2013, Pages: 184–196, Veljko Marinković, Vladimir Senić, Milan Kocić and Srđan Šapić

    Article first published online : 22 DEC 2011, DOI: 10.1002/jtr.884

  20. Global Measures of Information Service Quality: A Cross-National Study

    Decision Sciences

    Volume 26, Issue 5, September 1995, Pages: 569–588, William J. Kettinger, Choong C. Lee and Sunro Lee

    Article first published online : 7 JUN 2007, DOI: 10.1111/j.1540-5915.1995.tb01441.x