Productivity, Quality, and Patient SatisfactionJournal of General Internal Medicine
Volume 16, Issue 10, October 2001, Pages: 663–667, David G. Fairchild, Karen Sax McLoughlin, Soheyla Gharib, Jan Horsky, Michelle Portnow, James Richter, Nancy Gagliano and David W. Bates
Article first published online : 9 JUN 2004, DOI: 10.1111/j.1525-1497.2001.01111.x