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There are 2978887 results for: content related to: Adaptive selling in a call center environment: A qualitative investigation

  1. How Do Salespeople Make Decisions? The Role of Emotions and Deliberation on Adaptive Selling, and the Moderating Role of Intuition

    Psychology & Marketing

    Volume 31, Issue 6, June 2014, Pages: 387–403, David A. Locander, Jay P. Mulki and Frankie J. Weinberg

    Article first published online : 22 APR 2014, DOI: 10.1002/mar.20702

  2. A personal construct analysis of adaptive selling and sales experience

    Psychology & Marketing

    Volume 12, Issue 4, July 1995, Pages: 287–304, Assistant Professor Charles E. Gengler, Associate Professor Daniel J. Howard and Kyle Zolner

    Article first published online : 11 SEP 2006, DOI: 10.1002/mar.4220120406

  3. Promoting Employee Flexibility Through HR Practices

    Human Resource Management

    Volume 52, Issue 5, September/October 2013, Pages: 645–674, Inmaculada Beltrán-Martín and Vicente Roca-Puig

    Article first published online : 18 SEP 2013, DOI: 10.1002/hrm.21556

  4. Nonverbal Emotion Recognition and Salespersons: Linking Ability to Perceived and Actual Success

    Journal of Applied Social Psychology

    Volume 37, Issue 11, November 2007, Pages: 2600–2619, Kristin Byron, Sophia Terranova and Stephen Nowicki Jr.

    Article first published online : 17 OCT 2007, DOI: 10.1111/j.1559-1816.2007.00272.x

  5. Benchmarks of Successful Salesforce Performance

    Canadian Journal of Administrative Sciences / Revue Canadienne des Sciences de l'Administration

    Volume 16, Issue 2, June 1999, Pages: 95–104, A. Tansu Barker

    Article first published online : 8 APR 2009, DOI: 10.1111/j.1936-4490.1999.tb00616.x

  6. Intelligent Procedures for Intra-Day Updating of Call Center Agent Schedules

    Production and Operations Management

    Volume 19, Issue 3, May/June 2010, Pages: 353–367, Vijay Mehrotra, Ozgür Ozlük and Robert Saltzman

    Article first published online : 4 DEC 2009, DOI: 10.1111/j.1937-5956.2009.01097.x

  7. Empathy and the salesperson: A multidimensional perspective

    Psychology & Marketing

    Volume 12, Issue 4, July 1995, Pages: 349–370, Donald A. McBane

    Article first published online : 11 SEP 2006, DOI: 10.1002/mar.4220120409

  8. Management of Emergency Situations: Architecture and Engineering of Systems of Systems

    Large scale Complex Systems and Systems of Systems Engineering: Case Studies

    Dominique Luzeaux, Jean-René Ruault, Jean-Luc Wippler, Pages: 85–203, 2013

    Published Online : 3 MAR 2013, DOI: 10.1002/9781118601495.ch2

  9. The Modern Call Center: A Multi-Disciplinary Perspective on Operations Management Research

    Production and Operations Management

    Volume 16, Issue 6, November-December 2007, Pages: 665–688, Zeynep Aksin, Mor Armony and Vijay Mehrotra

    Article first published online : 5 JAN 2009, DOI: 10.1111/j.1937-5956.2007.tb00288.x

  10. Under Construction: The Continuing Evolution of Job Structures in Call Centers

    Industrial Relations: A Journal of Economy and Society

    Volume 47, Issue 2, April 2008, Pages: 173–208, PHILIP MOSS, HAROLD SALZMAN and CHRIS TILLY

    Article first published online : 29 FEB 2008, DOI: 10.1111/j.1468-232X.2008.00516.x

  11. Training and Development Roles and Structures in European Call Centers: The Influence of Strategic Choice, Institutional and Coevolutionary Processes

    Thunderbird International Business Review

    Volume 54, Issue 6, November/December 2012, Pages: 875–890, Thomas N. Garavan, Christine Cross, John Wilson and Ronan Carbery

    Article first published online : 23 OCT 2012, DOI: 10.1002/tie.21509

  12. Advancing versus delaying payments and consumer time orientation: A personal selling experiment

    Psychology & Marketing

    Volume 12, Issue 4, July 1995, Pages: 243–264, Douglas Amyx and Professor John C. Mowen

    Article first published online : 11 SEP 2006, DOI: 10.1002/mar.4220120404

  13. From Internal to Network Labor Markets? Insights on New Promotion Processes from the Call Center Industry

    Industrial Relations: A Journal of Economy and Society

    Volume 50, Issue 2, April 2011, Pages: 323–353, CHRIS BENNER and FERRAN MANE

    Article first published online : 24 MAR 2011, DOI: 10.1111/j.1468-232X.2011.00638.x

  14. Working conditions and health among female and male employees at a call center in Sweden

    American Journal of Industrial Medicine

    Volume 46, Issue 1, July 2004, Pages: 55–62, Kerstin Norman, Tohr Nilsson, Mats Hagberg, Ewa Wigaeus Tornqvist and Allan Toomingas

    Article first published online : 10 JUN 2004, DOI: 10.1002/ajim.20039

  15. Who's On the Line? Indian Call Center Agents Pose as Americans for U.S.-Outsourced Firms

    Industrial Relations: A Journal of Economy and Society

    Volume 46, Issue 2, April 2007, Pages: 271–304, WINIFRED R. POSTER

    Article first published online : 21 MAR 2007, DOI: 10.1111/j.1468-232X.2007.00468.x

  16. Role stress in call centers: Its effects on employee performance and satisfaction

    Journal of Interactive Marketing

    Volume 15, Issue 2, Spring 2001, Pages: 23–35, Ko de Ruyter, Martin Wetzels and Richard Feinberg

    Article first published online : 9 APR 2001, DOI: 10.1002/dir.1008

  17. How buyers frame problems: Revisited

    Psychology & Marketing

    Volume 18, Issue 6, June 2001, Pages: 617–655, Elizabeth J. Wilson, Robert C. McMurrian and Arch G. Woodside

    Article first published online : 3 MAY 2001, DOI: 10.1002/mar.1023

  18. Bayesian analysis of queues with impatient customers: Applications to call centers

    Naval Research Logistics (NRL)

    Volume 59, Issue 6, September 2012, Pages: 441–456, Tevfik Aktekin and Refik Soyer

    Article first published online : 24 JUL 2012, DOI: 10.1002/nav.21499

  19. The Call of the Wild: Call Centers and Economic Development in Rural Areas

    Growth and Change

    Volume 34, Issue 1, Winter 2003, Pages: 87–108, Ranald Richardson and Andrew Gillespie

    Article first published online : 4 JUN 2003, DOI: 10.1111/1468-2257.00200


    Personnel Psychology

    Volume 64, Issue 3, Autumn 2011, Pages: 693–738, CHRISTOPHER R. PLOUFFE and YANY GRÉGOIRE

    Article first published online : 22 AUG 2011, DOI: 10.1111/j.1744-6570.2011.01223.x