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There are 38585 results for: content related to: Adaptive selling in a call center environment: A qualitative investigation

  1. Intelligent Procedures for Intra-Day Updating of Call Center Agent Schedules

    Production and Operations Management

    Volume 19, Issue 3, May/June 2010, Pages: 353–367, Vijay Mehrotra, Ozgür Ozlük and Robert Saltzman

    Article first published online : 4 DEC 2009, DOI: 10.1111/j.1937-5956.2009.01097.x

  2. How Do Salespeople Make Decisions? The Role of Emotions and Deliberation on Adaptive Selling, and the Moderating Role of Intuition

    Psychology & Marketing

    Volume 31, Issue 6, June 2014, Pages: 387–403, David A. Locander, Jay P. Mulki and Frankie J. Weinberg

    Article first published online : 22 APR 2014, DOI: 10.1002/mar.20702

  3. Revolutionizing Definity® Call Centers in the 1990s

    AT&T Technical Journal

    Volume 74, Issue 4, July-August 1995, Pages: 64–73, Kerry W. Hassler, Cynthia C. Jones, Joylee E. Kohler and Robert D. Nalbone

    Article first published online : 29 JUL 2013, DOI: 10.1002/j.1538-7305.1995.tb00193.x

  4. The Modern Call Center: A Multi-Disciplinary Perspective on Operations Management Research

    Production and Operations Management

    Volume 16, Issue 6, November-December 2007, Pages: 665–688, Zeynep Aksin, Mor Armony and Vijay Mehrotra

    Article first published online : 5 JAN 2009, DOI: 10.1111/j.1937-5956.2007.tb00288.x

  5. You have free access to this content
    Incremental Validity of Interactive Multimedia Simulations in Two Organizations

    International Journal of Selection and Assessment

    Volume 22, Issue 1, March 2014, Pages: 108–112, Chris D. Fluckinger, Nicole M. Dudley and Marisa Seeds

    Article first published online : 18 FEB 2014, DOI: 10.1111/ijsa.12061

  6. From Internal to Network Labor Markets? Insights on New Promotion Processes from the Call Center Industry

    Industrial Relations: A Journal of Economy and Society

    Volume 50, Issue 2, April 2011, Pages: 323–353, CHRIS BENNER and FERRAN MANE

    Article first published online : 24 MAR 2011, DOI: 10.1111/j.1468-232X.2011.00638.x

  7. Under Construction: The Continuing Evolution of Job Structures in Call Centers

    Industrial Relations: A Journal of Economy and Society

    Volume 47, Issue 2, April 2008, Pages: 173–208, PHILIP MOSS, HAROLD SALZMAN and CHRIS TILLY

    Article first published online : 29 FEB 2008, DOI: 10.1111/j.1468-232X.2008.00516.x

  8. Redesigning computer call center work: a longitudinal field experiment

    Journal of Organizational Behavior

    Volume 25, Issue 3, May 2004, Pages: 317–337, Michael Workman and William Bommer

    Article first published online : 30 MAR 2004, DOI: 10.1002/job.247

  9. Management of Emergency Situations: Architecture and Engineering of Systems of Systems

    Large scale Complex Systems and Systems of Systems Engineering: Case Studies

    Dominique Luzeaux, Jean-René Ruault, Jean-Luc Wippler, Pages: 85–203, 2013

    Published Online : 3 MAR 2013, DOI: 10.1002/9781118601495.ch2

  10. Role stress in call centers: Its effects on employee performance and satisfaction

    Journal of Interactive Marketing

    Volume 15, Issue 2, Spring 2001, Pages: 23–35, Ko de Ruyter, Martin Wetzels and Richard Feinberg

    Article first published online : 9 APR 2001, DOI: 10.1002/dir.1008

  11. Training and Development Roles and Structures in European Call Centers: The Influence of Strategic Choice, Institutional and Coevolutionary Processes

    Thunderbird International Business Review

    Volume 54, Issue 6, November/December 2012, Pages: 875–890, Thomas N. Garavan, Christine Cross, John Wilson and Ronan Carbery

    Article first published online : 23 OCT 2012, DOI: 10.1002/tie.21509

  12. You have free access to this content
    Can Access Limits on Sales Representatives to Physicians Affect Clinical Prescription Decisions? A Study of Recent Events With Diabetes and Lipid Drugs

    The Journal of Clinical Hypertension

    Volume 14, Issue 7, July 2012, Pages: 435–446, George A. Chressanthis, 1 Pratap Khedkar, 2 Nitin Jain, 2 Prashant Poddar and 2 Michael G. Seiders 3

    Article first published online : 21 MAY 2012, DOI: 10.1111/j.1751-7176.2012.00651.x

  13. Voice Communications Systems: KTS, PBX, Centrex, and ACD

    Telecommunications and Data Communications Handbook

    Ray Horak, Pages: 101–153, 2006

    Published Online : 2 NOV 2006, DOI: 10.1002/9780470127247.ch3

  14. Working conditions and health among female and male employees at a call center in Sweden

    American Journal of Industrial Medicine

    Volume 46, Issue 1, July 2004, Pages: 55–62, Kerstin Norman, Tohr Nilsson, Mats Hagberg, Ewa Wigaeus Tornqvist and Allan Toomingas

    Article first published online : 10 JUN 2004, DOI: 10.1002/ajim.20039

  15. Who's On the Line? Indian Call Center Agents Pose as Americans for U.S.-Outsourced Firms

    Industrial Relations: A Journal of Economy and Society

    Volume 46, Issue 2, April 2007, Pages: 271–304, WINIFRED R. POSTER

    Article first published online : 21 MAR 2007, DOI: 10.1111/j.1468-232X.2007.00468.x

  16. Statistical Analysis of Call-Center Operational Data: Forecasting Call Arrivals, and Analyzing Customer Patience and Agent Service

    Standard Article

    Wiley Encyclopedia of Operations Research and Management Science

    Haipeng Shen

    Published Online : 15 JUN 2010, DOI: 10.1002/9780470400531.eorms0827

  17. A personal construct analysis of adaptive selling and sales experience

    Psychology & Marketing

    Volume 12, Issue 4, July 1995, Pages: 287–304, Assistant Professor Charles E. Gengler, Associate Professor Daniel J. Howard and Kyle Zolner

    Article first published online : 11 SEP 2006, DOI: 10.1002/mar.4220120406

  18. The Call of the Wild: Call Centers and Economic Development in Rural Areas

    Growth and Change

    Volume 34, Issue 1, Winter 2003, Pages: 87–108, Ranald Richardson and Andrew Gillespie

    Article first published online : 4 JUN 2003, DOI: 10.1111/1468-2257.00200

  19. The roles of outside and inside sales representatives. Conflict or cooperation?

    Journal of Direct Marketing

    Volume 5, Issue 4, Autumn (Fall) 1991, Pages: 8–17, Judith J. Marshall and Harrie Vredenburg

    Article first published online : 29 AUG 2006, DOI: 10.1002/dir.4000050404

  20. Call center arrival modeling: A Bayesian state-space approach

    Naval Research Logistics (NRL)

    Volume 58, Issue 1, February 2011, Pages: 28–42, Tevfik Aktekin and Refik Soyer

    Article first published online : 4 JAN 2011, DOI: 10.1002/nav.20436