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There are 39943 results for: content related to: E-satisfaction and e-loyalty: A contingency framework

  1. How to Improve E-Satisfaction and E-Loyalty and Strengthen the Links Between Them: Value From Regulatory Fit

    Human Factors and Ergonomics in Manufacturing & Service Industries

    Volume 25, Issue 3, May/June 2015, Pages: 353–369, Cou-Chen Wu and Chia-Lin Hsu

    Article first published online : 17 JAN 2014, DOI: 10.1002/hfm.20549

  2. Understanding buyers' loyalty to a C2C platform: the roles of social capital, satisfaction and perceived effectiveness of e-commerce institutional mechanisms

    Information Systems Journal

    Qian Huang, Xiayu Chen, Carol Xiaojuan Ou, Robert M. Davison and Zhongsheng Hua

    Article first published online : 5 JUN 2015, DOI: 10.1111/isj.12079

  3. The effects of online shopping attributes on satisfaction–purchase intention link: a longitudinal study

    International Journal of Consumer Studies

    Volume 36, Issue 3, May 2012, Pages: 327–334, Hong-Youl Ha

    Article first published online : 3 AUG 2011, DOI: 10.1111/j.1470-6431.2011.01035.x

  4. You have full text access to this OnlineOpen article
    The Moderating Influence of Broad-Scope Trust on Customer–Seller Relationships

    Psychology & Marketing

    Volume 29, Issue 5, May 2012, Pages: 350–364, Torben Hansen

    Article first published online : 11 APR 2012, DOI: 10.1002/mar.20526

  5. A dual-sequence framework for B2C relationship formation: Moderating effects of employee communication style in online group chat

    Psychology & Marketing

    Volume 26, Issue 2, February 2009, Pages: 145–174, Pratibha A. Dabholkar, Willemijn M. van Dolen and Ko de Ruyter

    Article first published online : 6 JAN 2009, DOI: 10.1002/mar.20265

  6. Personal characteristics as moderators of the relationship between customer satisfaction and loyalty—an empirical analysis

    Psychology & Marketing

    Volume 18, Issue 1, January 2001, Pages: 43–66, Christian Homburg and Annette Giering

    Article first published online : 7 DEC 2000, DOI: 10.1002/1520-6793(200101)18:1<43::AID-MAR3>3.0.CO;2-I

  7. When Satisfied Consumers Do Not Return: Variety Seeking's Effect on Short- and Long-Term Intentions

    Psychology & Marketing

    Volume 29, Issue 1, January 2012, Pages: 15–24, Isabel Sánchez-García, Rik Pieters, Marcel Zeelenberg and Enrique Bigné

    Article first published online : 5 JAN 2012, DOI: 10.1002/mar.20431

  8. E-loyalty towards a cancer information website: applying a theoretical framework


    Volume 23, Issue 6, June 2014, Pages: 685–691, Rik Crutzen, Nienke Beekers, Mies van Eenbergen, Monique Becker, Lilian Jongen and Liesbeth van Osch

    Article first published online : 10 JAN 2014, DOI: 10.1002/pon.3471

  9. An integrative model of consumer satisfaction in the context of e-services

    International Journal of Consumer Studies

    Volume 30, Issue 2, March 2006, Pages: 137–149, Hong-Youl Ha

    Article first published online : 9 AUG 2005, DOI: 10.1111/j.1470-6431.2005.00458.x

  10. Is It Possible to Retain Customer Loyalty When a Service Has Failed?

    Human Factors and Ergonomics in Manufacturing & Service Industries

    Volume 25, Issue 5, September/October 2015, Pages: 599–613, Frederic Marimon, María del Mar Alonso-Almeida, Merce Bernardo and Josep Llach

    Article first published online : 18 JUN 2014, DOI: 10.1002/hfm.20579

  11. Pre-sale vs. Post-sale e-satisfaction: Impact on repurchase intention and overall satisfaction

    Journal of Interactive Marketing

    Volume 19, Issue 4, Autumn (Fall) 2005, Pages: 35–47, Thorsten Posselt and Eitan Gerstner

    Article first published online : 19 OCT 2005, DOI: 10.1002/dir.20048

  12. Guest editorial: Behavioral dimensions of e-commerce: Augmenting technology and economics

    Psychology & Marketing

    Volume 20, Issue 2, February 2003, Pages: 93–98, Bert Rosenbloom

    Article first published online : 17 JAN 2003, DOI: 10.1002/mar.10061

  13. Regulatory Focus Intensity and Evaluations of Retail Experiences

    Psychology & Marketing

    Volume 31, Issue 11, November 2014, Pages: 958–975, Mark J. Arnold, Kristy E. Reynolds, Michael A. Jones, Meltem Tugut and Colin B. Gabler

    Article first published online : 9 OCT 2014, DOI: 10.1002/mar.20746

  14. Effects of consumer perceptions of brand experience on the web: brand familiarity, satisfaction and brand trust

    Journal of Consumer Behaviour

    Volume 4, Issue 6, December 2005, Pages: 438–452, Hong-Youl Ha and Helen Perks

    Article first published online : 2 DEC 2005, DOI: 10.1002/cb.29

  15. A conceptual model of perceived customer value in e-commerce: A preliminary investigation

    Psychology & Marketing

    Volume 20, Issue 4, April 2003, Pages: 323–347, Zhan Chen and Alan J. Dubinsky

    Article first published online : 4 MAR 2003, DOI: 10.1002/mar.10076

  16. Why people (don't) shop online: A lifestyle study of the internet consumer

    Psychology & Marketing

    Volume 20, Issue 7, July 2003, Pages: 567–597, William R. Swinyard and Scott M. Smith

    Article first published online : 6 JUN 2003, DOI: 10.1002/mar.10087

  17. The Contextual Effect of School Satisfaction on Health-Risk Behaviors in Japanese High School Students

    Journal of School Health

    Volume 80, Issue 11, November 2010, Pages: 544–551, Minoru Takakura, Norie Wake and Minoru Kobayashi

    Article first published online : 6 OCT 2010, DOI: 10.1111/j.1746-1561.2010.00540.x

  18. Social interdependence in close relationships: The actor–partner-interdependence–investment model (API-IM)

    European Journal of Social Psychology

    Volume 43, Issue 1, February 2013, Pages: 84–96, Silvia Macher

    Article first published online : 17 DEC 2012, DOI: 10.1002/ejsp.1926

  19. Practice Characteristics and HMO Enrollee Satisfaction with Specialty Care: An Analysis of Patients with Glaucoma and Diabetic Retinopathy

    Health Services Research

    Volume 38, Issue 4, August 2003, Pages: 1135–1155, José J. Escarce, 1,2 Kanika Kapur, 3 Matthew D. Solomon, 3 Carol M. Mangione, 2 Paul P. Lee, 3 John L. Adams, 3 Steven L. Wickstrom and 4 Elaine S. Quiter 3

    Article first published online : 12 AUG 2003, DOI: 10.1111/1475-6773.00167

  20. Customer Satisfaction, Competition, and Firm Performance: An Empirical Investigation

    Managerial and Decision Economics

    Volume 35, Issue 6, September 2014, Pages: 371–386, Daniel H. Simon and Miguel I. Gómez

    Article first published online : 4 JUL 2013, DOI: 10.1002/mde.2629