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There are 26289 results for: content related to: Beyond core service

  1. Impact of customer preconsumption mood on the evaluation of employee behavior in service encounters

    Psychology & Marketing

    Volume 19, Issue 10, October 2002, Pages: 837–860, Veronica Liljander and Jan Mattsson

    Version of Record online : 5 SEP 2002, DOI: 10.1002/mar.10040

  2. Understanding complaining responses through consumers' self-consciousness disposition

    Psychology & Marketing

    Volume 19, Issue 3, March 2002, Pages: 267–292, Marie Marquis and Pierre Filiatrault

    Version of Record online : 28 FEB 2002, DOI: 10.1002/mar.10012

  3. Customer contact and the evaluation of service experiences: Propositions and implications for the design of services

    Psychology & Marketing

    Volume 15, Issue 8, December 1998, Pages: 793–809, William O. Bearden, Manoj K. Malhotra and Kelly H. Uscátegui

    Version of Record online : 4 JAN 1999, DOI: 10.1002/(SICI)1520-6793(199812)15:8<793::AID-MAR5>3.0.CO;2-0

  4. E-scapes: The electronic physical environment and service tangibility

    Psychology & Marketing

    Volume 20, Issue 2, February 2003, Pages: 151–167, Stephen K. Koernig

    Version of Record online : 17 JAN 2003, DOI: 10.1002/mar.10065

  5. When buyers also sell: The implications of pricing policies for customer satisfaction

    Psychology & Marketing

    Volume 19, Issue 4, April 2002, Pages: 329–355, Wayne D. Hoyer, Andreas Herrmann and Frank Huber

    Version of Record online : 8 MAR 2002, DOI: 10.1002/mar.10013

  6. Task-Relationship-Self: A Framework for Understanding Service Encounter Behaviors

    Psychology & Marketing

    Volume 30, Issue 6, June 2013, Pages: 512–528, Graham L. Bradley, Beverley A. Sparks, Dieter Zapf, Janet R. McColl-Kennedy and Nerina L. Jimmieson

    Version of Record online : 23 APR 2013, DOI: 10.1002/mar.20624

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    Virtual Customer Service Agents: Using Social Presence and Personalization to Shape Online Service Encounters

    Journal of Computer-Mediated Communication

    Volume 19, Issue 3, April 2014, Pages: 529–545, Tibert Verhagen, Jaap van Nes, Frans Feldberg and Willemijn van Dolen

    Version of Record online : 17 FEB 2014, DOI: 10.1111/jcc4.12066

  8. Customer familiarity and its effects on satisfaction and behavioral intentions

    Psychology & Marketing

    Volume 19, Issue 10, October 2002, Pages: 861–879, Magnus Söderlund

    Version of Record online : 5 SEP 2002, DOI: 10.1002/mar.10041

  9. Customer response to intangible and tangible service factors

    Psychology & Marketing

    Volume 16, Issue 1, January 1999, Pages: 51–68, Kirk L. Wakefield and Jeffrey G. Blodgett

    Version of Record online : 11 JAN 1999, DOI: 10.1002/(SICI)1520-6793(199901)16:1<51::AID-MAR4>3.0.CO;2-0

  10. How to give and receive: An exploratory study of charitable hybrids

    Psychology & Marketing

    Volume 19, Issue 11, November 2002, Pages: 919–944, Michael K. Brady, Charles H. Noble, Deborah J. Utter and Gerald E. Smith

    Version of Record online : 21 NOV 2002, DOI: 10.1002/mar.10044

  11. Customer control and evaluation of service validity and reliability

    Psychology & Marketing

    Volume 15, Issue 8, December 1998, Pages: 811–832, W. Fred Van Raaij and Ad Th.H. Pruyn

    Version of Record online : 4 JAN 1999, DOI: 10.1002/(SICI)1520-6793(199812)15:8<811::AID-MAR6>3.0.CO;2-8

  12. The long good-bye: The dissolution of customer-service provider relationships

    Psychology & Marketing

    Volume 17, Issue 8, August 2000, Pages: 669–695, Robin A. Coulter and Mark Ligas

    Version of Record online : 10 JUL 2000, DOI: 10.1002/1520-6793(200008)17:8<669::AID-MAR2>3.0.CO;2-T

  13. The influence of music tempo and musical preference on restaurant patrons' behavior

    Psychology & Marketing

    Volume 19, Issue 11, November 2002, Pages: 895–917, Clare Caldwell and Sally A. Hibbert

    Version of Record online : 21 NOV 2002, DOI: 10.1002/mar.10043

  14. Narrative analysis of a marketing relationship: The consumer's perspective

    Psychology & Marketing

    Volume 15, Issue 3, May 1998, Pages: 195–214, Barbara B. Stern, Craig J. Thompson and Eric J. Arnould

    Version of Record online : 7 DEC 1998, DOI: 10.1002/(SICI)1520-6793(199805)15:3<195::AID-MAR1>3.0.CO;2-5

  15. A conceptual model of perceived customer value in e-commerce: A preliminary investigation

    Psychology & Marketing

    Volume 20, Issue 4, April 2003, Pages: 323–347, Zhan Chen and Alan J. Dubinsky

    Version of Record online : 4 MAR 2003, DOI: 10.1002/mar.10076

  16. The relationship between anomie and unethical retail disposition

    Psychology & Marketing

    Volume 20, Issue 12, December 2003, Pages: 1067–1093, Mark S. Rosenbaum and Ronald Kuntze

    Version of Record online : 20 NOV 2003, DOI: 10.1002/mar.10109

  17. Optimal foraging online: Increasing sensitivity to delay

    Psychology & Marketing

    Volume 20, Issue 9, September 2003, Pages: 785–809, Diane F. DiClemente and Donald A. Hantula

    Version of Record online : 21 AUG 2003, DOI: 10.1002/mar.10097

  18. Valenced attributions and risk in new-product decisions: How why indicates what's next

    Psychology & Marketing

    Volume 20, Issue 5, May 2003, Pages: 395–432, David Forlani and Orville C. Walker Jr.

    Version of Record online : 4 APR 2003, DOI: 10.1002/mar.10079

  19. Musical tempo and waiting perceptions

    Psychology & Marketing

    Volume 20, Issue 8, August 2003, Pages: 685–705, Steve Oakes

    Version of Record online : 15 JUL 2003, DOI: 10.1002/mar.10092

  20. The role of preconsumption affect in postpurchase evaluation of services

    Psychology & Marketing

    Volume 17, Issue 7, July 2000, Pages: 587–605, Anna Mattila and Jochen Wirtz

    Version of Record online : 25 MAY 2000, DOI: 10.1002/(SICI)1520-6793(200007)17:7<587::AID-MAR2>3.0.CO;2-3