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There are 2361019 results for: content related to: Beyond core service

  1. Sourcing strategies of U.S. service companies: a modified transaction–cost analysis

    Strategic Management Journal

    Volume 20, Issue 9, September 1999, Pages: 791–809, Janet Y. Murray and Masaaki Kotabe

    Article first published online : 3 AUG 1999, DOI: 10.1002/(SICI)1097-0266(199909)20:9<791::AID-SMJ49>3.0.CO;2-U

  2. The long good-bye: The dissolution of customer-service provider relationships

    Psychology & Marketing

    Volume 17, Issue 8, August 2000, Pages: 669–695, Robin A. Coulter and Mark Ligas

    Article first published online : 10 JUL 2000, DOI: 10.1002/1520-6793(200008)17:8<669::AID-MAR2>3.0.CO;2-T

  3. Service Problems and Recovery Stratégies: An Experiment

    Canadian Journal of Administrative Sciences / Revue Canadienne des Sciences de l'Administration

    Volume 17, Issue 1, March 2000, Pages: 20–37, Terrence J. Levesque and Gordon H.G. McDougall

    Article first published online : 8 APR 2009, DOI: 10.1111/j.1936-4490.2000.tb00204.x

  4. Understanding the role of retail store service in light of self-image–store image congruence

    Psychology & Marketing

    Volume 25, Issue 6, June 2008, Pages: 521–537, Aron O'Cass and Debra Grace

    Article first published online : 8 MAY 2008, DOI: 10.1002/mar.20223

  5. Solving the surgical waiting list problem? New Zealand's ‘booking system’

    The International Journal of Health Planning and Management

    Volume 15, Issue 4, October/December 2000, Pages: 259–272, Robin Gauld and Sarah Derrett

    Article first published online : 5 FEB 2001, DOI: 10.1002/hpm.596

  6. Impact of customer preconsumption mood on the evaluation of employee behavior in service encounters

    Psychology & Marketing

    Volume 19, Issue 10, October 2002, Pages: 837–860, Veronica Liljander and Jan Mattsson

    Article first published online : 5 SEP 2002, DOI: 10.1002/mar.10040

  7. Quality and quantity in primary care mixed-payment models: evidence from family health organizations in Ontario

    Canadian Journal of Economics/Revue canadienne d'économique

    Volume 46, Issue 1, February 2013, Pages: 208–238, Boris Kralj and Jasmin Kantarevic

    Article first published online : 22 FEB 2013, DOI: 10.1111/caje.12003

  8. Ten years of the Workforce Investment Act (WIA): Interpreting the research on WIA and related programs

    Journal of Policy Analysis and Management

    Volume 30, Issue 4, Autumn (Fall) 2011, Pages: 906–926, Paul T. Decker and Jillian A. Berk

    Article first published online : 28 JUN 2011, DOI: 10.1002/pam.20597

  9. Capacity, Leadership, and Organizational Performance: Testing the Black Box Model of Public Management

    Public Administration Review

    Volume 70, Issue 3, May/June 2010, Pages: 443–454, Rhys Andrews and George A. Boyne

    Article first published online : 26 APR 2010, DOI: 10.1111/j.1540-6210.2010.02158.x


    Public Administration

    Volume 90, Issue 1, March 2012, Pages: 77–98, RHYS ANDREWS, GEORGE A. BOYNE, KENNETH J. MEIER, LAURENCE J. O'TOOLE JR. and RICHARD M. WALKER

    Article first published online : 17 JUN 2011, DOI: 10.1111/j.1467-9299.2011.01938.x

  11. When service fails: The role of the salesperson and the customer

    Psychology & Marketing

    Volume 23, Issue 3, March 2006, Pages: 203–224, Chia-Chi Chang

    Article first published online : 1 FEB 2006, DOI: 10.1002/mar.20096

  12. The role of preconsumption affect in postpurchase evaluation of services

    Psychology & Marketing

    Volume 17, Issue 7, July 2000, Pages: 587–605, Anna Mattila and Jochen Wirtz

    Article first published online : 25 MAY 2000, DOI: 10.1002/(SICI)1520-6793(200007)17:7<587::AID-MAR2>3.0.CO;2-3

  13. Understanding customer satisfaction in opera: first steps toward a model

    International Journal of Nonprofit and Voluntary Sector Marketing

    Volume 16, Issue 1, February 2011, Pages: 50–69, Johanna Jobst and Sabine Boerner

    Article first published online : 24 JAN 2011, DOI: 10.1002/nvsm.394

  14. Can services marketing concepts be applied to health care?

    Journal of Nursing Management

    Volume 6, Issue 3, May 1998, Pages: 147–153, Proctor and Wright

    Article first published online : 5 JAN 2002, DOI: 10.1046/j.1365-2834.1998.00057.x

  15. External Constraints on Local Service Standards: The Case of Comprehensive Performance Assessment in English Local Government

    Public Administration

    Volume 83, Issue 3, August 2005, Pages: 639–656, Rhys Andrews, George A. Boyne, Jennifer Law and Richard M. Walker

    Article first published online : 15 AUG 2005, DOI: 10.1111/j.0033-3298.2005.00466.x

  16. Examining the Scope of Multibusiness Health Care Firms: Implications for Strategy and Financial Performance

    Health Services Research

    Volume 42, Issue 4, August 2007, Pages: 1691–1717, S. Noorein Inamdar

    Article first published online : 24 JAN 2007, DOI: 10.1111/j.1475-6773.2006.00686.x

  17. Impact of Chronically Street Homeless Tenants in Congregate Supportive Housing

    American Journal of Orthopsychiatry

    Volume 82, Issue 3, July 2012, Pages: 413–420, A. J. Levitt, J. J. Jost, K. A. Mergl, A. Hannigan, J. DeGenova and S. Y. Chung

    Article first published online : 12 AUG 2012, DOI: 10.1111/j.1939-0025.2012.01164.x

  18. Firm Productivity and Foreign Direct Investment into Non-core Activities

    Asian Economic Journal

    Volume 23, Issue 3, September 2009, Pages: 297–321, Andrzej Cieślik and Michael Ryan

    Article first published online : 25 AUG 2009, DOI: 10.1111/j.1467-8381.2009.02013.x

  19. Consumer sophistication and the role of emotion on satisfaction judgments within credence services

    Journal of Consumer Behaviour

    Volume 6, Issue 6, November/December 2007, Pages: 383–397, Tony Garry

    Article first published online : 10 DEC 2007, DOI: 10.1002/cb.229

  20. Strategic Service Change: Development of Core Services in Wales, 1983–1995

    Journal of Applied Research in Intellectual Disabilities

    Volume 11, Issue 1, March 1998, Pages: 15–33, Jonathan Perry, Stephen Beyer, David Felce and Stuart Todd

    Article first published online : 25 MAR 2010, DOI: 10.1111/j.1468-3148.1998.tb00031.x