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There are 13604 results for: content related to: It Takes Just 120 Seconds: Predicting Satisfaction in Technical Support Calls

  1. An Evaluation of Crisis Hotline Outcomes Part 2: Suicidal Callers

    Suicide and Life-Threatening Behavior

    Volume 37, Issue 3, June 2007, Pages: 338–352, Dr. Professor Madelyn S. Gould, Dr. John Kalafat, Ms. Jimmie Lou HarrisMunfakh and Marjorie Kleinman

    Article first published online : 31 DEC 2010, DOI: 10.1521/suli.2007.37.3.338

  2. An Evaluation of Crisis Hotline Outcomes Part 1: Nonsuicidal Crisis Callers

    Suicide and Life-Threatening Behavior

    Volume 37, Issue 3, June 2007, Pages: 322–337, John Kalafat, Madelyn S. Gould, Jimmie Lou Harris Munfakh and Marjorie Kleinman

    Article first published online : 31 DEC 2010, DOI: 10.1521/suli.2007.37.3.322

  3. National Suicide Prevention Lifeline: Enhancing Mental Health Care for Suicidal Individuals and Other People in Crisis

    Suicide and Life-Threatening Behavior

    Volume 42, Issue 1, February 2012, Pages: 22–35, Madelyn S. Gould, Jimmie L. H. Munfakh, Marjorie Kleinman and Alison M. Lake

    Article first published online : 9 FEB 2012, DOI: 10.1111/j.1943-278X.2011.00068.x

  4. Caller self-care decisions following teletriage advice

    Journal of Clinical Nursing

    Volume 21, Issue 7-8, April 2012, Pages: 1041–1050, Bev Williams, Sharon Warren, Robert McKim and Wonita Janzen

    Article first published online : 27 JAN 2012, DOI: 10.1111/j.1365-2702.2011.03986.x

  5. Helping Callers to the National Suicide Prevention Lifeline Who Are at Imminent Risk of Suicide: Evaluation of Caller Risk Profiles and Interventions Implemented

    Suicide and Life-Threatening Behavior

    Madelyn S. Gould, Alison M. Lake, Jimmie Lou Munfakh, Hanga Galfalvy, Marjorie Kleinman, Caitlin Williams, Andrew Glass and Richard McKeon

    Article first published online : 4 AUG 2015, DOI: 10.1111/sltb.12182

  6. Analysis of a National Toll Free Suicide Crisis Line in South Africa

    Suicide and Life-Threatening Behavior

    Volume 37, Issue 1, February 2007, Pages: 66–78, Sue-Ann Meehan and Yvonne Broom

    Article first published online : 31 DEC 2010, DOI: 10.1521/suli.2007.37.1.66

  7. Power in telephone-advice nursing

    Nursing Inquiry

    Volume 17, Issue 1, March 2010, Pages: 15–26, Vesa Leppänen

    Article first published online : 1 FEB 2010, DOI: 10.1111/j.1440-1800.2009.00480.x

  8. Negotiating Norms of Discussion in the Public Arena: The Use of Irony in Israeli Political Radio Phone-In Programs

    Journal of Communication

    Volume 65, Issue 6, December 2015, Pages: 909–931, Gonen Dori-Hacohen and Zohar Livnat

    Article first published online : 30 OCT 2015, DOI: 10.1111/jcom.12186

  9. Impact of Applied Suicide Intervention Skills Training on the National Suicide Prevention Lifeline

    Suicide and Life-Threatening Behavior

    Volume 43, Issue 6, December 2013, Pages: 676–691, Madelyn S. Gould, Wendi Cross, Anthony R. Pisani, Jimmie Lou Munfakh and Marjorie Kleinman

    Article first published online : 25 JUL 2013, DOI: 10.1111/sltb.12049

  10. Comparing Models of Helper Behavior to Actual Practice in Telephone Crisis Intervention: A Silent Monitoring Study of Calls to the U.S. 1–800-SUICIDE Network

    Suicide and Life-Threatening Behavior

    Volume 37, Issue 3, June 2007, Pages: 291–307, Brian L. Mishara, Fran¸ois Chagnon, Marc Daigle, Bogdan Balan, Sylvaine Raymond, Isabelle Marcoux, Cécile Bardon, Julie K. Campbell and Alan Berman

    Article first published online : 31 DEC 2010, DOI: 10.1521/suli.2007.37.3.291

  11. You have free access to this content
    Telephone triage, expert systems and clinical expertise

    Sociology of Health & Illness

    Volume 27, Issue 6, September 2005, Pages: 802–830, D. Greatbatch, G. Hanlon, J. Goode, A. O'Cathain, T. Strangleman and D. Luff

    Article first published online : 11 NOV 2005, DOI: 10.1111/j.1467-9566.2005.00475.x

  12. Influences on Call Outcomes among Veteran Callers to the National Veterans Crisis Line

    Suicide and Life-Threatening Behavior

    Volume 43, Issue 5, October 2013, Pages: 494–502, Peter C. Britton, Robert M. Bossarte, Caitlin Thompson, Janet Kemp and Kenneth R. Conner

    Article first published online : 24 APR 2013, DOI: 10.1111/sltb.12033

  13. ‘Your ears become your eyes’: managing the absence of visibility in NHS Direct

    Journal of Advanced Nursing

    Volume 36, Issue 5, December 2001, Pages: 668–675, Catherine Johnson Pettinari and Lynda Jessopp

    Article first published online : 20 DEC 2001, DOI: 10.1046/j.1365-2648.2001.02031.x

  14. A Two-Year Follow-up of Suicide Prevention Center Patients

    Suicide and Life-Threatening Behavior

    Volume 3, Issue 3, Fall 1973, Pages: 171–183, Carl I. Wold

    Article first published online : 30 DEC 2010, DOI: 10.1111/j.1943-278X.1973.tb00863.x

  15. Transmitting Ideals: Constructing Self and Moral Discourse on Loveline

    Symbolic Interaction

    Volume 27, Issue 2, May 2004, Pages: 247–266, Kerry O. Ferris

    Article first published online : 22 DEC 2011, DOI: 10.1525/si.2004.27.2.247

  16. Information and support needs of callers to the Cancer Helpline, The Cancer Council Victoria

    European Journal of Cancer Care

    Volume 14, Issue 2, May 2005, Pages: 113–123, M. JEFFORD, C. BLACK, S. GROGAN, G. YEOMAN, V. WHITE and D. AKKERMAN

    Article first published online : 14 APR 2005, DOI: 10.1111/j.1365-2354.2005.00505.x

  17. You have free access to this content
    Telephone counselling for smoking cessation

    Intervention Review

    The Cochrane Library

    Lindsay F Stead, Jamie Hartmann-Boyce, Rafael Perera and Tim Lancaster

    Published Online : 12 AUG 2013, DOI: 10.1002/14651858.CD002850.pub3

  18. Overcoming Barriers to Mediation in Intake Calls to Services: Research-Based Strategies for Mediators

    Negotiation Journal

    Volume 29, Issue 3, July 2013, Pages: 289–314, Elizabeth Stokoe

    Article first published online : 23 JUL 2013, DOI: 10.1111/nejo.12026

  19. You have free access to this content
    Inclusive intake screening: shaping medical problems into specialist-appropriate cases

    Sociology of Health & Illness

    Volume 26, Issue 4, May 2004, Pages: 385–410, Yvette A. Jean

    Article first published online : 21 JUL 2004, DOI: 10.1111/j.0141-9889.2004.00396.x

  20. Which Helper Behaviors and Intervention Styles are Related to Better Short-Term Outcomes in Telephone Crisis Intervention? Results from a Silent Monitoring Study of Calls to the U.S. 1–800-SUICIDE Network

    Suicide and Life-Threatening Behavior

    Volume 37, Issue 3, June 2007, Pages: 308–321, Brian L. Mishara, Fran¸ois Chagnon, Marc Daigle, Bogdan Balan, Sylvaine Raymond, Isabelle Marcoux, Cécile Bardon, Julie K. Campbell and Alan Berman

    Article first published online : 31 DEC 2010, DOI: 10.1521/suli.2007.37.3.308