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There are 4954 results for: content related to: An Experimental Test of the Expectancy-Disconfirmation Theory of Citizen Satisfaction

  1. How Do Citizens Evaluate Public Officials? The Role of Performance and Expectations on Political Trust

    Political Studies

    Volume 63, Issue S1, April 2015, Pages: 73–90, Ben Seyd

    Version of Record online : 24 SEP 2014, DOI: 10.1111/1467-9248.12163

  2. Citizen Expectations and Satisfaction in a Young Democracy: A Test of the Expectancy-Disconfirmation Model

    Public Administration Review

    Nicolai Petrovsky, Jue Young Mok and Filadelfo León-Cázares

    Version of Record online : 13 SEP 2016, DOI: 10.1111/puar.12623

  3. A Test of Alternative Measures of Disconfirmation

    Decision Sciences

    Volume 34, Issue 1, February 2003, Pages: 31–62, Richard A. Spreng and Thomas J. Page Jr.

    Version of Record online : 19 JUN 2003, DOI: 10.1111/1540-5915.02214

  4. Does Choice Deliver? Public Satisfaction with the Health Service

    Political Studies

    Volume 60, Issue 3, October 2012, Pages: 484–503, John Curtice and Oliver Heath

    Version of Record online : 13 AUG 2012, DOI: 10.1111/j.1467-9248.2012.00976.x

  5. The Dynamics of Pre- and Post-purchase Service and Consumer Evaluation of Online Retailers: A Comparative Analysis of Dissonance and Disconfirmation Models

    Decision Sciences

    Volume 46, Issue 6, December 2015, Pages: 1109–1140, Insu Park, Jeewon Cho and H. Raghav Rao

    Version of Record online : 14 SEP 2015, DOI: 10.1111/deci.12176

  6. Expectancy Disconfirmation and Negotiator Reactions Across Negotiation Episodes

    Journal of Applied Social Psychology

    Volume 37, Issue 1, January 2007, Pages: 143–162, Mary C. Kernan, Courtney Shelton Hunt and Donald E. Conlon

    Version of Record online : 10 JAN 2007, DOI: 10.1111/j.0021-9029.2007.00153.x

  7. Linking Service Climate and Disconfirmation of Expectations as Predictors of Customer Satisfaction: A Cross-Level Study

    Journal of Applied Social Psychology

    Volume 41, Issue 5, May 2011, Pages: 1189–1213, VICENTE MARTÍNEZ-TUR, NÚRIA TORDERA, JOSÉ M. PEIRÓ and KRISTINA POTOCNIK

    Version of Record online : 17 MAY 2011, DOI: 10.1111/j.1559-1816.2011.00753.x

  8. Consumer satisfaction with a mass customized Internet apparel shopping site

    International Journal of Consumer Studies

    Volume 35, Issue 3, May 2011, Pages: 316–329, Hyun-Hwa Lee, Mary L. Damhorst, J.R. Campbell, Suzanne Loker and Jean L. Parsons

    Version of Record online : 16 SEP 2010, DOI: 10.1111/j.1470-6431.2010.00932.x

  9. MANAGING CITIZENS' EXPECTATIONS OF PUBLIC SERVICE PERFORMANCE: EVIDENCE FROM OBSERVATION AND EXPERIMENTATION IN LOCAL GOVERNMENT

    Public Administration

    Volume 89, Issue 4, December 2011, Pages: 1419–1435, OLIVER JAMES

    Version of Record online : 13 SEP 2011, DOI: 10.1111/j.1467-9299.2011.01962.x

  10. Is Popper's Falsificationist Heuristic a Helpful Resource for Developing Critical Thinking?

    Educational Philosophy and Theory

    Volume 39, Issue 4, August 2007, Pages: 432–448, Chi-Ming Lam

    Version of Record online : 21 JUL 2007, DOI: 10.1111/j.1469-5812.2007.00349.x

  11. Extending the two-stage information systems continuance model: incorporating UTAUT predictors and the role of context

    Information Systems Journal

    Volume 21, Issue 6, November 2011, Pages: 527–555, Viswanath Venkatesh, James Y. L. Thong, Frank K. Y. Chan, Paul Jen-Hwa Hu and Susan A. Brown

    Version of Record online : 30 JUN 2011, DOI: 10.1111/j.1365-2575.2011.00373.x

  12. Eliciting Intelligence Using the Scharff-Technique: Closing in on the Confirmation/Disconfirmation-Tactic

    Journal of Investigative Psychology and Offender Profiling

    Volume 11, Issue 2, June 2014, Pages: 136–150, Lennart May, Pär Anders Granhag and Simon Oleszkiewicz

    Version of Record online : 21 APR 2014, DOI: 10.1002/jip.1412

  13. An Evaluation of the Rai and Van Ryzin Dose-Response Model in Teratology

    Risk Analysis

    Volume 11, Issue 1, March 1991, Pages: 111–120, Gregory J. Carr and Christopher J. Portier

    Version of Record online : 29 MAY 2006, DOI: 10.1111/j.1539-6924.1991.tb00581.x

  14. A stochastic approximation algorithm to compute bid prices for joint capacity allocation and overbooking over an airline network

    Naval Research Logistics (NRL)

    Volume 58, Issue 4, June 2011, Pages: 323–343, Sumit Kunnumkal and Huseyin Topaloglu

    Version of Record online : 31 MAR 2011, DOI: 10.1002/nav.20448

  15. The Effects of Expectation Disconfirmation on Appraisal, Affect, and Behavioral Intentions

    Risk Analysis

    Volume 34, Issue 4, April 2014, Pages: 711–720, Kate Sweeny and Amanda Dillard

    Version of Record online : 23 OCT 2013, DOI: 10.1111/risa.12129

  16. Customer Satisfaction

    Standard Article

    Wiley International Encyclopedia of Marketing

    Richard L. Oliver

    Published Online : 15 DEC 2010, DOI: 10.1002/9781444316568.wiem03008

  17. A Dynamic Disaggregation Approach to Approximate Linear Programs for Network Revenue Management

    Production and Operations Management

    Volume 24, Issue 3, March 2015, Pages: 469–487, Thomas W. M. Vossen and Dan Zhang

    Version of Record online : 7 JUL 2014, DOI: 10.1111/poms.12239

  18. The moderating effects of purchase importance in customer satisfaction process: An empirical investigation

    Journal of Consumer Behaviour

    Volume 10, Issue 4, July/August 2011, Pages: 205–215, Jackie Lai Ming Tam

    Version of Record online : 13 JUN 2011, DOI: 10.1002/cb.330

  19. A comparison of determinants of consumer satisfaction/dissatisfaction with the performance of apparel products between South Korea and the United States

    International Journal of Consumer Studies

    Volume 25, Issue 1, March 2001, Pages: 62–71, Jessie H. Chen-Yu, Keum-Hee Hong and Yuri Lee

    Version of Record online : 18 JUL 2008, DOI: 10.1111/j.1470-6431.2001.00167.x

  20. THE ORDER OF QUESTIONS IN A SURVEY ON CITIZEN SATISFACTION WITH PUBLIC SERVICES: LESSONS FROM A SPLIT-BALLOT EXPERIMENT

    Public Administration

    Volume 89, Issue 4, December 2011, Pages: 1436–1450, STEVEN VAN DE WALLE and GREGG G. VAN RYZIN

    Version of Record online : 21 MAR 2011, DOI: 10.1111/j.1467-9299.2011.01922.x