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There are 37634 results for: content related to: Building Cross-Sector Careers in India's New Service Economy? Tracking Former Call Centre Agents in the National Capital Region

  1. The impact of call centre employment on women in India

    World Englishes

    Volume 32, Issue 4, December 2013, Pages: 503–520, GAIL FOREY

    Article first published online : 19 NOV 2013, DOI: 10.1111/weng.12058

  2. Call centres: A decade of research

    International Journal of Management Reviews

    Volume 10, Issue 3, September 2008, Pages: 195–219, Bob Russell

    Article first published online : 30 JUL 2008, DOI: 10.1111/j.1468-2370.2008.00241.x

  3. Data protection in the outsourced call centre: an exploratory case study

    Human Resource Management Journal

    Volume 20, Issue 3, July 2010, Pages: 294–310, Kirstie Ball

    Article first published online : 9 MAR 2010, DOI: 10.1111/j.1748-8583.2010.00129.x

  4. Gender, choice and constraint in call centre employment

    New Technology, Work and Employment

    Volume 25, Issue 2, July 2010, Pages: 101–116, Dora Scholarios and Phil Taylor

    Article first published online : 23 JUN 2010, DOI: 10.1111/j.1468-005X.2010.00242.x

  5. Women, social skill and interactive service work in telephone call centres

    New Technology, Work and Employment

    Volume 17, Issue 1, March 2002, Pages: 20–34, Vicki Belt, Ranald Richardson and Juliet Webster

    Article first published online : 17 DEC 2002, DOI: 10.1111/1468-005X.00091

  6. Voices from higher up the ladder: exploring the team leader role in call centres

    New Technology, Work and Employment

    Volume 28, Issue 2, July 2013, Pages: 145–159, Anthony McDonnell, Julia Connell, Zeenobiyah Hannif and John Burgess

    Article first published online : 18 JUL 2013, DOI: 10.1111/ntwe.12011

  7. Temporality, space and technology: time-space discourses of call centres

    New Technology, Work and Employment

    Volume 27, Issue 1, March 2012, Pages: 23–35, Yasmin Ibrahim

    Article first published online : 23 FEB 2012, DOI: 10.1111/j.1468-005X.2012.00275.x

  8. Factors influencing absenteeism and intention to leave in a call centre

    New Technology, Work and Employment

    Volume 22, Issue 3, November 2007, Pages: 260–274, René Schalk and Adriënne Van Rijckevorsel

    Article first published online : 12 NOV 2007, DOI: 10.1111/j.1468-005X.2007.00198.x

  9. The next available agent: work organisation in Indian call centres

    New Technology, Work and Employment

    Volume 25, Issue 1, March 2010, Pages: 2–18, Mohan Thite and Bob Russell

    Article first published online : 19 FEB 2010, DOI: 10.1111/j.1468-005X.2009.00235.x

  10. Electronic monitoring and surveillance in call centres: a framework for investigation

    New Technology, Work and Employment

    Volume 26, Issue 2, July 2011, Pages: 113–126, Kirstie S. Ball and Stephen T. Margulis

    Article first published online : 23 JUN 2011, DOI: 10.1111/j.1468-005X.2011.00263.x

  11. Making it Personal in a call centre: electronic peer surveillance

    New Technology, Work and Employment

    Volume 28, Issue 1, March 2013, Pages: 37–50, Benjamin P.W. Ellway

    Article first published online : 17 MAR 2013, DOI: 10.1111/ntwe.12002

  12. Why do off-shored Indian call centre workers want to leave their jobs?

    New Technology, Work and Employment

    Volume 28, Issue 3, November 2013, Pages: 212–226, Stephen Deery, Vandana Nath and Janet Walsh

    Article first published online : 11 NOV 2013, DOI: 10.1111/ntwe.12013

  13. World Englishes and international call centres

    World Englishes

    Volume 32, Issue 4, December 2013, Pages: 495–502, KINGSLEY BOLTON

    Article first published online : 19 NOV 2013, DOI: 10.1111/weng.12057

  14. Customer-induced stress in call centre work: A comparison of audio- and videoconference

    Journal of Occupational and Organizational Psychology

    Volume 80, Issue 4, December 2007, Pages: 693–712, Jürgen Wegge, Joachim Vogt and Christiane Wecking

    Article first published online : 31 DEC 2010, DOI: 10.1348/096317906X164927

  15. Enabling ‘managed activism’: the adoption of call centres in Australian, British and US trade unions

    New Technology, Work and Employment

    Volume 24, Issue 1, March 2009, Pages: 43–59, John Lund and Christopher Wright

    Article first published online : 24 FEB 2009, DOI: 10.1111/j.1468-005X.2008.00217.x

  16. You have full text access to this OnlineOpen article
    ‘From boom to where?’: the impact of crisis on work and employment in Indian BPO

    New Technology, Work and Employment

    Volume 29, Issue 2, July 2014, Pages: 105–123, Phil Taylor, Premilla D'Cruz, Ernesto Noronha and Dora Scholarios

    Article first published online : 12 SEP 2014, DOI: 10.1111/ntwe.12027

  17. Engaging the professional: organising call centre agents in India

    Industrial Relations Journal

    Volume 40, Issue 3, May 2009, Pages: 215–234, Ernesto Noronha and Premilla D'Cruz

    Article first published online : 4 MAY 2009, DOI: 10.1111/j.1468-2338.2009.00522.x

  18. Compensation Management in Outsourced Service Organizations and Its Implications for Quit Rates, Absenteeism and Workforce Performance: Evidence from Canadian Call Centres

    British Journal of Industrial Relations

    Volume 49, Issue s1, June 2011, Pages: s1–s26, Danielle D. van Jaarsveld and Yoshio Yanadori

    Article first published online : 27 JUL 2010, DOI: 10.1111/j.1467-8543.2010.00816.x

  19. Controlling business? Agency and constraint in call centre working

    New Technology, Work and Employment

    Volume 19, Issue 2, July 2004, Pages: 96–109, Martin Beirne, Kathleen Riach and Fiona Wilson

    Article first published online : 22 JUN 2004, DOI: 10.1111/j.0268-1072.2004.00130.x

  20. The Labour Process and Union Commitment within a Banking Services Call Centre

    The Journal of Industrial Relations

    Volume 44, Issue 1, March 2002, Pages: 40–61, Ed Rose

    Article first published online : 19 DEC 2002, DOI: 10.1111/1472-9296.00036