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There are 23383 results for: content related to: Negotiating Globalization: Men and Women of India's Call Centers

  1. Training and Development Roles and Structures in European Call Centers: The Influence of Strategic Choice, Institutional and Coevolutionary Processes

    Thunderbird International Business Review

    Volume 54, Issue 6, November/December 2012, Pages: 875–890, Thomas N. Garavan, Christine Cross, John Wilson and Ronan Carbery

    Article first published online : 23 OCT 2012, DOI: 10.1002/tie.21509

  2. The Modern Call Center: A Multi-Disciplinary Perspective on Operations Management Research

    Production and Operations Management

    Volume 16, Issue 6, November-December 2007, Pages: 665–688, Zeynep Aksin, Mor Armony and Vijay Mehrotra

    Article first published online : 5 JAN 2009, DOI: 10.1111/j.1937-5956.2007.tb00288.x

  3. Under Construction: The Continuing Evolution of Job Structures in Call Centers

    Industrial Relations: A Journal of Economy and Society

    Volume 47, Issue 2, April 2008, Pages: 173–208, PHILIP MOSS, HAROLD SALZMAN and CHRIS TILLY

    Article first published online : 29 FEB 2008, DOI: 10.1111/j.1468-232X.2008.00516.x

  4. The Call of the Wild: Call Centers and Economic Development in Rural Areas

    Growth and Change

    Volume 34, Issue 1, Winter 2003, Pages: 87–108, Ranald Richardson and Andrew Gillespie

    Article first published online : 4 JUN 2003, DOI: 10.1111/1468-2257.00200

  5. Who's On the Line? Indian Call Center Agents Pose as Americans for U.S.-Outsourced Firms

    Industrial Relations: A Journal of Economy and Society

    Volume 46, Issue 2, April 2007, Pages: 271–304, WINIFRED R. POSTER

    Article first published online : 21 MAR 2007, DOI: 10.1111/j.1468-232X.2007.00468.x

  6. Collective Bargaining and High-Involvement Management in Comparative Perspective: Evidence from U.S. and German Call Centers

    Industrial Relations: A Journal of Economy and Society

    Volume 47, Issue 2, April 2008, Pages: 284–319, VIRGINIA DOELLGAST

    Article first published online : 29 FEB 2008, DOI: 10.1111/j.1468-232X.2008.00521.x

  7. Bayesian analysis of queues with impatient customers: Applications to call centers

    Naval Research Logistics (NRL)

    Volume 59, Issue 6, September 2012, Pages: 441–456, Tevfik Aktekin and Refik Soyer

    Article first published online : 24 JUL 2012, DOI: 10.1002/nav.21499

  8. Building Cross-Sector Careers in India's New Service Economy? Tracking Former Call Centre Agents in the National Capital Region

    Development and Change

    Volume 43, Issue 2, March 2012, Pages: 449–479, Bhaskar Vira and Al James

    Article first published online : 16 APR 2012, DOI: 10.1111/j.1467-7660.2012.01768.x

  9. Management of Emergency Situations: Architecture and Engineering of Systems of Systems

    Large scale Complex Systems and Systems of Systems Engineering: Case Studies

    Dominique Luzeaux, Jean-René Ruault, Jean-Luc Wippler, Pages: 85–203, 2013

    Published Online : 3 MAR 2013, DOI: 10.1002/9781118601495.ch2

  10. Intelligent Procedures for Intra-Day Updating of Call Center Agent Schedules

    Production and Operations Management

    Volume 19, Issue 3, May/June 2010, Pages: 353–367, Vijay Mehrotra, Ozgür Ozlük and Robert Saltzman

    Article first published online : 4 DEC 2009, DOI: 10.1111/j.1937-5956.2009.01097.x

  11. Staffing Call Centers with Uncertain Arrival Rates and Co-sourcing

    Production and Operations Management

    Volume 24, Issue 7, July 2015, Pages: 1101–1117, Yaşar Levent Koçağa, Mor Armony and Amy R. Ward

    Article first published online : 26 JAN 2015, DOI: 10.1111/poms.12332

  12. From Internal to Network Labor Markets? Insights on New Promotion Processes from the Call Center Industry

    Industrial Relations: A Journal of Economy and Society

    Volume 50, Issue 2, April 2011, Pages: 323–353, CHRIS BENNER and FERRAN MANE

    Article first published online : 24 MAR 2011, DOI: 10.1111/j.1468-232X.2011.00638.x

  13. Call Center Management

    Standard Article

    Wiley Encyclopedia of Operations Research and Management Science

    Vijay Mehrotra, Thomas A. Grossman and Douglas A. Samuelson

    Published Online : 14 JAN 2011, DOI: 10.1002/9780470400531.eorms0130

  14. Optimizing the Staffing and Routing of Small-Size Hierarchical Call Centers

    Production and Operations Management

    Volume 17, Issue 3, May-June 2008, Pages: 306–319, Philippe Chevalier and Jean-Christophe Van den Schrieck

    Article first published online : 12 FEB 2009, DOI: 10.3401/poms.1080.0033

  15. Extending the expanded model of organizational identification to occupations

    Journal of Applied Social Psychology

    Volume 43, Issue 12, December 2013, Pages: 2426–2448, Blake E. Ashforth, Mahendra Joshi, Vikas Anand and Anne M. O'Leary-Kelly

    Article first published online : 26 NOV 2013, DOI: 10.1111/jasp.12190

  16. A normal copula model for the arrival process in a call center

    International Transactions in Operational Research

    Volume 19, Issue 6, November 2012, Pages: 771–787, Nabil Channouf and Pierre L'Ecuyer

    Article first published online : 19 MAR 2012, DOI: 10.1111/j.1475-3995.2012.00845.x

  17. Resources and Rebels: A Study of Identity Management in Indian Call Centers

    Anthropology of Work Review

    Volume 25, Issue 3-4, September 2004, Pages: 9–18, Mathangi Krishnamurthy

    Article first published online : 28 JUN 2008, DOI: 10.1525/awr.2004.25.3-4.9

  18. Operations in Financial Services—An Overview

    Production and Operations Management

    Volume 19, Issue 6, November/December 2010, Pages: 633–664, Emmanuel D. (Manos) Hatzakis, Suresh K. Nair and Michael Pinedo

    Article first published online : 20 OCT 2010, DOI: 10.1111/j.1937-5956.2010.01163.x

  19. Doing It All At Once: Multitasking as a predictor of call center agents’ performance and performance-based dismissal

    International Journal of Selection and Assessment

    Volume 20, Issue 4, December 2012, Pages: 434–441, Anna C. van der Horst, Ute-Christine Klehe and Liesbeth van Leeuwen

    Article first published online : 20 NOV 2012, DOI: 10.1111/ijsa.12006

  20. Role stress in call centers: Its effects on employee performance and satisfaction

    Journal of Interactive Marketing

    Volume 15, Issue 2, Spring 2001, Pages: 23–35, Ko de Ruyter, Martin Wetzels and Richard Feinberg

    Article first published online : 9 APR 2001, DOI: 10.1002/dir.1008