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There are 32815 results for: content related to: INSIGHTS INTO SERVICE OPERATIONS MANAGEMENT: A RESEARCH AGENDA

  1. Foundations and Implications of a Proposed Unified Services Theory

    Production and Operations Management

    Volume 15, Issue 2, June 2006, Pages: 329–343, Scott E. Sampson and Craig M. Froehle

    Version of Record online : 5 JAN 2009, DOI: 10.1111/j.1937-5956.2006.tb00248.x

  2. DESIGNING AND MANAGING SERVICE OPERATIONS: INTRODUCTION TO THE SPECIAL ISSUE

    Production and Operations Management

    Volume 12, Issue 2, June 2003, Pages: 141–144, ALEDA V. ROTH and LARRY J. MENOR

    Version of Record online : 5 JAN 2009, DOI: 10.1111/j.1937-5956.2003.tb00497.x

  3. Experience, Service Operations Strategy, and Services as Destinations: Foundations and Exploratory Investigation

    Production and Operations Management

    Volume 17, Issue 3, May-June 2008, Pages: 247–266, Chris Voss, Aleda V. Roth and Richard B. Chase

    Version of Record online : 12 FEB 2009, DOI: 10.3401/poms.1080.0030

  4. New Service Development Competence and Performance: An Empirical Investigation in Retail Banking

    Production and Operations Management

    Volume 17, Issue 3, May-June 2008, Pages: 267–284, Larry J. Menor and Aleda V. Roth

    Version of Record online : 12 FEB 2009, DOI: 10.3401/poms.1080.0034

  5. HOW PROFESSORS OF OPERATIONS MANAGEMENT VIEW SERVICE OPERATIONS?

    Production and Operations Management

    Volume 8, Issue 3, September 1999, Pages: 339–355, Winter Nie and Deborah L. Kellogg

    Version of Record online : 5 JAN 2009, DOI: 10.1111/j.1937-5956.1999.tb00312.x

  6. A Note on the Growth of Research in Service Operations Management

    Production and Operations Management

    Volume 16, Issue 6, November-December 2007, Pages: 780–790, Jeffery S. Smith, Kirk R. Karwan and Robert E. Markland

    Version of Record online : 5 JAN 2009, DOI: 10.1111/j.1937-5956.2007.tb00295.x

  7. A Resource-Process Framework of New Service Development

    Production and Operations Management

    Volume 16, Issue 2, March-April 2007, Pages: 169–188, Craig M. Froehle and Aleda V. Roth

    Version of Record online : 5 JAN 2009, DOI: 10.1111/j.1937-5956.2007.tb00174.x

  8. Managing Quality in the E-Service System: Development and Application of a Process Model

    Production and Operations Management

    Volume 13, Issue 4, December 2004, Pages: 291–306, Joy M. Field, Gregory R. Heim and Kingshuk K. Sinha

    Version of Record online : 5 JAN 2009, DOI: 10.1111/j.1937-5956.2004.tb00219.x

  9. THE MALL IS MY FACTORY: REFLECTIONS OF A SERVICE JUNKIE

    Production and Operations Management

    Volume 5, Issue 4, December 1996, Pages: 298–308, Richard B. Chase

    Version of Record online : 5 JAN 2009, DOI: 10.1111/j.1937-5956.1996.tb00402.x

  10. Operations in the Service Industries: Introduction to the Special Issue

    Production and Operations Management

    Volume 17, Issue 3, May-June 2008, Pages: 235–237, Uday Apte, Costis Maglaras and Michael Pinedo

    Version of Record online : 12 FEB 2009, DOI: 10.3401/poms.1080.0032

  11. Strategic Design Responsiveness: An Empirical Analysis of US Retail Store Networks

    Production and Operations Management

    Volume 24, Issue 3, March 2015, Pages: 451–468, Jeff Shockley, Lawrence A. Plummer, Aleda V. Roth and Lawrence D. Fredendall

    Version of Record online : 22 MAY 2014, DOI: 10.1111/poms.12241

  12. A MARKET UTILITY-BASED MODEL FOR CAPACITY SCHEDULING IN MASS SERVICES

    Production and Operations Management

    Volume 12, Issue 2, June 2003, Pages: 165–185, JOHN C. GOODALE, ROHIT VERMA and MADELEINE E. PULLMAN

    Version of Record online : 5 JAN 2009, DOI: 10.1111/j.1937-5956.2003.tb00499.x

  13. Developing Java Web Services to Access Databases

    Practical Database Programming with Java

    Ying Bai, Pages: 769–907, 2011

    Published Online : 4 AUG 2011, DOI: 10.1002/9781118104651.ch9

  14. Script Usage in Standardized and Customized Service Encounters: Implications for Perceived Service Quality

    Production and Operations Management

    Volume 22, Issue 3, May–June 2013, Pages: 518–534, Liana Victorino, Rohit Verma and Don G. Wardell

    Version of Record online : 22 OCT 2012, DOI: 10.1111/j.1937-5956.2012.01382.x

  15. An Information-Processing Approach for Evaluating In-Store Retail Operational Design Strategies

    Decision Sciences

    Volume 42, Issue 3, August 2011, Pages: 619–653, Jeff Shockley, Aleda V. Roth and Lawrence D. Fredendall

    Version of Record online : 27 JUL 2011, DOI: 10.1111/j.1540-5915.2011.00325.x

  16. Federated trouble ticket system for service management support in loosely coupled multi-domain environments

    International Journal of Network Management

    Volume 25, Issue 2, March/April 2015, Pages: 95–112, Pavle V. Vuletić, Jovana J. Vuleta-Radoičić and Dimitrios Kalogeras

    Version of Record online : 26 JAN 2015, DOI: 10.1002/nem.1885

  17. Service Operations

    Standard Article

    Wiley Encyclopedia of Management

    David Collier

    Published Online : 22 JAN 2015, DOI: 10.1002/9781118785317.weom100065

  18. Labor Utilization Effects of Labor Scheduling Flexibility Alternatives in a Tour Scheduling Environment

    Decision Sciences

    Volume 24, Issue 1, January 1993, Pages: 148–166, Larry W. Jacobs and Stephen E. Bechtold

    Version of Record online : 7 JUN 2007, DOI: 10.1111/j.1540-5915.1993.tb00467.x

  19. Reply

    Food Service Technology

    Volume 3, Issue 1, March 2003, Pages: 29–35, George Dilly and Carol Shanklin

    Version of Record online : 9 OCT 2008, DOI: 10.1046/j.1471-5740.2003.00062.x

  20. Service-Oriented Architecture

    Enterprise Software Architecture and Design: Entities, Services, and Resources

    Dominic Duggan, Pages: 207–358, 2012

    Published Online : 20 JAN 2012, DOI: 10.1002/9781118180518.ch6