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There are 9272 results for: content related to: Service Employees’ Reactions to Mistreatment by Customers: A Comparison Between North America and East Asia

  1. You have free access to this content
    Co-worker Mistreatment in a Singaporean Chinese Firm: The Roles of Third Party Embeddedness and Network Closure. 新加坡华人企业中的同事虐待:第三方嵌入性和网络闭合的作用

    Management and Organization Review

    Volume 10, Issue 1, March 2014, Pages: 109–134, Violet T. Ho

    Version of Record online : 17 JAN 2014, DOI: 10.1111/more.12031

  2. Protest, Exit, or Deviance: Adjunct University Faculty Reactions to Occupational Rank-Based Mistreatment

    Journal of Applied Social Psychology

    Volume 41, Issue 10, October 2011, Pages: 2352–2373, TRACEY CRONIN and HEATHER SMITH

    Version of Record online : 20 OCT 2011, DOI: 10.1111/j.1559-1816.2011.00826.x

  3. Feeling left out? The mediating role of perceived rejection on workgroup mistreatment and affective, behavioral, and organizational outcomes and the moderating role of organizational norms

    Journal of Applied Social Psychology

    Volume 43, Issue 3, March 2013, Pages: 480–497, Nikki L. Penhaligon, Winnifred R. Louis and Simon Lloyd David Restubog

    Version of Record online : 18 FEB 2013, DOI: 10.1111/j.1559-1816.2013.01026.x

  4. Feeling Bad and Doing Good: The Effect of Customer Mistreatment on Service Employee's Daily Display of Helping Behaviors

    Personnel Psychology

    Yumeng Yue, Karyn L. Wang and Markus Groth

    Version of Record online : 25 NOV 2016, DOI: 10.1111/peps.12208

  5. Interactional perspectives on the mistreatment of older and vulnerable people in long-term care settings

    The British Journal of Sociology

    Volume 64, Issue 2, June 2013, Pages: 267–286, Martin Stevens, Simon Biggs, Josie Dixon, Anthea Tinker and Jill Manthorpe

    Version of Record online : 28 MAY 2013, DOI: 10.1111/1468-4446.12017

  6. Workplace Mistreatment of Middle Class Workers Based on Sex, Parenthood, and Caregiving

    Journal of Social Issues

    Volume 69, Issue 2, June 2013, Pages: 341–366, Jennifer L. Berdahl and Sue H. Moon

    Version of Record online : 12 JUN 2013, DOI: 10.1111/josi.12018

  7. Loneliness in Older Chinese Adults: A Risk Factor for Elder Mistreatment

    Journal of the American Geriatrics Society

    Volume 55, Issue 11, November 2007, Pages: 1831–1835, XinQi Dong, Melissa A. Simon, Martin Gorbien, Jeffrey Percak and Robyn Golden

    Version of Record online : 18 OCT 2007, DOI: 10.1111/j.1532-5415.2007.01429.x

  8. Perceived mistreatment and attitude change by graduating medical students: a retrospective study

    Medical Education

    Volume 25, Issue 3, May 1991, Pages: 182–190, T. M. WOLF, H. M. RANDALL, K. VON ALMEN and L. L. TYNES

    Version of Record online : 29 JAN 2009, DOI: 10.1111/j.1365-2923.1991.tb00050.x

  9. Screening for Abuse and Neglect of People with Dementia

    Journal of the American Geriatrics Society

    Volume 58, Issue 3, March 2010, Pages: 493–500, Aileen Wiglesworth, Laura Mosqueda, Ruth Mulnard, Solomon Liao, Lisa Gibbs and William Fitzgerald

    Version of Record online : 11 MAR 2010, DOI: 10.1111/j.1532-5415.2010.02737.x

  10. Workplace mistreatment and sickness absenteeism from work: Results from the 2010 National Health Interview survey

    American Journal of Industrial Medicine

    Volume 57, Issue 2, February 2014, Pages: 202–213, Abay G. Asfaw, Chia C. Chang and Tapas K. Ray

    Version of Record online : 26 OCT 2013, DOI: 10.1002/ajim.22273

  11. You have free access to this content
    Nurses' perspectives on workplace mistreatment: A qualitative study

    Nursing & Health Sciences

    Volume 18, Issue 1, March 2016, Pages: 70–78, Seyyed Abolfazl Vagharseyyedin

    Version of Record online : 17 NOV 2015, DOI: 10.1111/nhs.12236

  12. Coping with interpersonal mistreatment: the role of emotion regulation strategies and supervisor support

    Journal of Nursing Management

    Volume 24, Issue 8, November 2016, Pages: 1109–1118, Ruhama Goussinsky and Yael Livne

    Version of Record online : 13 JUL 2016, DOI: 10.1111/jonm.12415

  13. Development and psychometric properties of the Geriatric Mistreatment Scale

    Geriatrics & Gerontology International

    Volume 13, Issue 2, April 2013, Pages: 466–474, Liliana Giraldo-Rodríguez and Oscar Rosas-Carrasco

    Version of Record online : 14 JUN 2012, DOI: 10.1111/j.1447-0594.2012.00894.x

  14. Transitory bias as a source of customer dissatisfaction: An exploratory investigation

    Journal of Consumer Behaviour

    Volume 12, Issue 1, January/February 2013, Pages: 32–41, Philip J. Trocchia and Michael G. Luckett

    Version of Record online : 24 JAN 2013, DOI: 10.1002/cb.1403

  15. A case for recognizing distinctions among constructs that capture interpersonal mistreatment in work organizations

    Journal of Organizational Behavior

    Volume 32, Issue 3, April 2011, Pages: 487–498, Bennett J. Tepper and Christine A. Henle

    Version of Record online : 28 JUN 2010, DOI: 10.1002/job.688

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    Perceived Interpersonal Mistreatment Among Obese Americans: Do Race, Class, and Gender Matter?

    Obesity

    Volume 16, Issue S2, November 2008, Pages: S60–S68, Deborah Carr, Karen J. Jaffe and Michael A. Friedman

    Version of Record online : 6 SEP 2012, DOI: 10.1038/oby.2008.453

  17. Reporting Mistreatment of Older Adults: The Role of Physicians

    Journal of the American Geriatrics Society

    Volume 44, Issue 1, January 1996, Pages: 65–70, Dorrie E. Rosenblatt, Kyung-Hwan Cho and Paul W. Durance

    Version of Record online : 27 APR 2015, DOI: 10.1111/j.1532-5415.1996.tb05640.x

  18. The Abuse Intervention Model: A Pragmatic Approach to Intervention for Elder Mistreatment

    Journal of the American Geriatrics Society

    Volume 64, Issue 9, September 2016, Pages: 1879–1883, Laura Mosqueda, Kerry Burnight, Melanie W. Gironda, Alison A. Moore, Jehni Robinson and Bonnie Olsen

    Version of Record online : 22 AUG 2016, DOI: 10.1111/jgs.14266

  19. Catalysts of worker-to-worker violence and incivility in hospitals

    Journal of Clinical Nursing

    Volume 24, Issue 17-18, September 2015, Pages: 2458–2467, Lydia E Hamblin, Lynnette Essenmacher, Mark J Upfal, Jim Russell, Mark Luborsky, Joel Ager and Judith E Arnetz

    Version of Record online : 7 APR 2015, DOI: 10.1111/jocn.12825

  20. “Incivility, social undermining, bullying…oh my!”: A call to reconcile constructs within workplace aggression research

    Journal of Organizational Behavior

    Volume 32, Issue 3, April 2011, Pages: 499–519, M. Sandy Hershcovis

    Version of Record online : 29 JUN 2010, DOI: 10.1002/job.689