Advances in Telephone Survey Methodology

Advances in Telephone Survey Methodology

Editor(s): James M. Lepkowski, Clyde Tucker, J. Michael Brick, Edith D. de Leeuw, Lilli Japec, Paul J. Lavrakas, Michael W. Link, Roberta L. Sangster

Published Online: 1 MAR 2007

Print ISBN: 9780471745310

Online ISBN: 9780470173404

DOI: 10.1002/9780470173404

About this Book

A complete and comprehensive collaboration providing insight on future approaches to telephone survey methodology

Over the past fifteen years, advances in technology have transformed the field of survey methodology, from how interviews are conducted to the management and analysis of compiled data. Advances in Telephone Survey Methodology is an all-encompassing and authoritative resource that presents a theoretical, methodological, and statistical treatment of current practices while also establishing a discussion on how state-of-the-art developments in telecommunications have and will continue to revolutionize the telephone survey process.

Seventy-five prominent international researchers and practitioners from government, academic, and private sectors have collaborated on this pioneering volume to discuss basic survey techniques and introduce the future directions of the telephone survey. Concepts and findings are organized in four parts-sampling and estimation, data collection, operations, and nonresponse-equipping the reader with the needed practical applications to approach issues such as choice of target population, sample design, questionnaire construction, interviewing training, and measurement error. The book also introduces important topics that have been overlooked in previous literature, including:

  • The impact of mobile telephones on telephone surveys and the rising presence of mobile-only households worldwide

  • The design and construction of questionnaires using Computer Assisted Telephone Interviewing (CATI) software

  • The emerging use of wireless communication and Voice over Internet Protocol (VoIP) versus the telephone

  • Methods for measuring and improving interviewer performance and productivity

  • Privacy, confidentiality, and respondent burden as main factors in telephone survey nonresponse

  • Procedures for the adjustment of nonresponse in telephone surveys

  • In-depth reviews of the literature presented along with a full bibliography, assembled from references throughout the world

Advances in Telephone Survey Methodology is an indispensable reference for survey researchers and practitioners in almost any discipline involving research methods such as sociology, social psychology, survey methodology, and statistics. This book also serves as an excellent text for courses and seminars on survey methods at the undergraduate and graduate levels.

Table of contents

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    2. Chapter 3

      Recent Trends in Household Telephone Coverage in the United States (pages 56–86)

      Stephen J. Blumberg, Julian V. Luke, Marcie L. Cynamon and Martin R. Frankel

    3. Chapter 11

      Oral Translation in Telephone Surveys (pages 231–249)

      Janet Harkness, Nicole Schoebi, Dominique Joye, Peter Mohler, Timo Faass and Dorothée Behr

    4. Chapter 15

      Establishing a New Survey Research Call Center (pages 315–339)

      Jenny Kelly, Michael W. Link, Judi Petty, Kate Hobson and Patrick Cagney

    5. Chapter 18

      Telephone Interviewer Voice Characteristics and the Survey Participation Decision (pages 385–400)

      Robert M. Groves, Barbara C. O'Hare, Dottye Gould-Smith, José Benkí and Patty Maher

    6. Chapter 19

      Monitoring Telephone Interviewer Performance (pages 401–422)

      Kenneth W. Steve, Anh Thu Burks, Paul J. Lavrakas, Kimberly D. Brown and J. Brooke Hoover

    7. Chapter 24

      Response Rates: How have they Changed and Where are they Headed? (pages 529–560)

      Michael P. Battaglia, Meena Khare, Martin R. Frankel, Mary Cay Murray, Paul Buckley and Saralyn Peritz

    8. Chapter 25

      Aspects of Nonresponse Bias in RDD Telephone Surveys (pages 561–586)

      Jill M. Montaquila, J. Michael Brick, Mary C. Hagedorn, Courtney Kennedy and Scott Keeter

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