Software Maintenance Management: Evaluation and Continuous Improvement

Copyright © 2008 IEEE Computer Society. All rights reserved.

Software Maintenance Management: Evaluation and Continuous Improvement

Author(s): Alain April, Alain Abran

Published Online: 30 APR 2012 09:06AM EST

Print ISBN: 9780470147078

Online ISBN: 9780470258033

DOI: 10.1002/9780470258033

About this Book

Product Information

About The Product

This book explores the domain of software maintenance management and provides road maps for improving software maintenance organizations. It describes full maintenance maturity models organized by levels 1, 2, and 3, which allow for benchmarking and continuous improvement paths. Goals for each key practice area are also provided, and the model presented is fully aligned with the architecture and framework of software development maturity models of CMMI and ISO 15504. It is complete with case studies, figures, tables, and graphs.

Table of contents

    1. You have free access to this content
      Front Matter (pages i–xx)

    2. Chapter 1

      Maintenance Issues and Related Management Approaches (pages 1–39)

    3. Chapter 2

      Maturity Models in Software Engineering (pages 41–67)

    4. Chapter 3

      Foundations of the S3m® Process Model (pages 69–82)

    5. Chapter 4

      Process Management Domain (pages 83–94)

    6. Chapter 5

      Event/Request Management Domain (pages 95–106)

    7. Chapter 6

      Evolution Engineering Domain (pages 107–116)

    8. Chapter 7

      Support for the Evolution Engineering Domain (pages 117–127)

    9. Chapter 8

      Exemplary Practices—Process Management (pages 129–148)

    10. Chapter 9

      Exemplary Practices—Event/Request Management Domain (pages 149–168)

    11. Chapter 10

      Exemplary Practices—Evolution Engineering Domain (pages 169–186)

    12. Chapter 11

      Exemplary Practices—Support to Evolution Domain (pages 187–201)

    13. Chapter 12

      Assessment Process, Assessment Tool, and Case Studies of the Use of S3m® (pages 203–221)

    14. Chapter 13

      Summary (pages 223–226)

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      Appendix A: Maintenance Standards Models and Enhancement Proposal (pages 227–229)

    16. You have free access to this content
      Appendix B: Term Assignment for Students (pages 231–234)

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      Appendix C: Acronyms and Glossary (pages 235–284)

    18. You have free access to this content
      References (pages 285–299)

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      Index (pages 301–312)

    20. You have free access to this content
      About the Authors (pages 313–314)

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