Handbook of Improving Performance in the Workplace, Volume Three: Measurement and Evaluation

Copyright © 2010 by International Society for Performance Improvement. All rights reserved.

Handbook of Improving Performance in the Workplace, Volume Three: Measurement and Evaluation

Editor(s): James L. Moseley, Joan C. Dessinger

Published Online: 21 JAN 2010

Print ISBN: 9780470190678

Online ISBN: 9780470587096

DOI: 10.1002/9780470587096

About this Book

Product Information

About The Product

This cross-disciplinary, international Handbook brings together best-in-field research and practice to provide an up-to-date summary of the leading ideas in performance measurement, theory, and practice. This invaluable reference provides a comprehensive review of all information presently available about Measuring and Evaluating Learning and Performance, Designing Evaluation, Qualitative Performance Measurements, Quantitative Performance Measurements, Formative Evaluation, Summative Performance Measurements, Confirmative Performance Measurements, Surveys and Questionnaires, Focus Groups and Interviews, Observation Methods, Sampling, Evidenced-based Performance Measurements, Analyzing Data, Planning Performance Measurement and Evaluation, Strategies for Implementation, and cases from Around the World.

Table of contents

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      Frontmatter (pages i–xxv)

  2. Part One: Perspectives in Measurement and Evaluation

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      Part Introduction (pages 1–2)

    2. Chapter 1

      Measurement, Evaluation, and Research (pages 3–24)

      Carl Binder

    3. Chapter 2

      Measurement and Evaluation in the Workplace (pages 25–42)

      Lori G. Bosteder and Darlene Russ-Eft

    4. Chapter 3

      Unleashing the Positive Power of Measurement in the Workplace (pages 43–58)

      Dr. Dean R. Spitzer

    5. Chapter 4

      Relating Training to Business Performance (pages 59–75)

      William J Tarnacki Ii and Eileen R. Banchoff

    6. Chapter 5

      Success Case Methodology in Measurement and Evaluation (pages 76–93)

      Anne M. Apking and Tim Mooney

  3. Part Two: Pillars in Measurement and Evaluation

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      Part Introduction (pages 95–96)

    2. Chapter 6

      Needs Assessment (pages 97–112)

      Catherine M. Sleezer and Darlene Russ-Eft

    3. Chapter 7

      The Impact Evaluation Process (pages 113–127)

      Ingrid J. Guerra-López

    4. Chapter 8

      Full-Scope Evaluation (pages 128–141)

      Joan C. Dessinger and James L. Moseley

    5. Chapter 9

      How to Use Kirkpatrick's Taxonomy Effectively in the Workplace (pages 142–160)

      Richard B. Pearlstein

    6. Chapter 10

      Ethical Considerations in Performance Measurement (pages 161–175)

      David L. Solomon

  4. Part Three: Mosaics in Measurement and Evaluation

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      Part Introduction (pages 177–178)

    2. Chapter 11

      Performance-Based Evaluation (pages 179–199)

      Judith A. Hale

    3. Chapter 12

      Testing Strategies (pages 200–218)

      Peter R. Hybert

    4. Chapter 13

      The Business of Program Evaluation: ROI (pages 219–239)

      Patti P. Phillips and Jack J. Phillips

    5. Chapter 14

      Integrated Evaluation (pages 240–255)

      Nancy B. Hastings

    6. Chapter 15

      Using Evaluation Results to Improve Human Performance Technology Projects (pages 256–272)

      Carol K. Diroff

  5. Part Four: Frontiers in Measurement and Evaluation

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      Part Introduction (pages 273–274)

    2. Chapter 16

      Understanding Context (pages 275–295)

      Dale C. Brandenburg

    3. Chapter 17

      Using New Technology to Create a User-Friendly Evaluation Process (pages 296–313)

      William J. Rothwell and Anita Pane Whiteford

    4. Chapter 18

      New Kids on the Block (pages 314–338)

      Debra M. Smith

    5. Chapter 19

      Expanding Scope of Evaluation in Today's Organizations (pages 339–353)

      Darlene Russ-Eft

    6. Chapter 20

      The Changing Role of Evaluators and Evaluation (pages 354–374)

      Dr. Roger Chevalier

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      About the Editors (pages 375–376)

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      About the Contributors (pages 377–387)

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      Pfeiffer Publications Guide (pages 406–409)

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      What will you find on Pfeiffer.com? (page 410)

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      Name Index (pages 388–392)

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      Subject Index (pages 393–405)

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