Handbook of Improving Performance in the Workplace, Volume Two: Selecting and Implementing Performance Interventions

Copyright © 2010 by International Society for Performance Improvement. All rights reserved.

Handbook of Improving Performance in the Workplace, Volume Two: Selecting and Implementing Performance Interventions

Editor(s): Ryan Watkins, Doug Leigh

Published Online: 21 JAN 2010

Print ISBN: 9780470190692

Online ISBN: 9780470587102

DOI: 10.1002/9780470587102

About this Book

Product Information

About The Product

There is a need for a standard reference for instructional design professionals. Sponsored by ISPI, Volume One of the Handbook of Training and Improving Performance presents multi-disciplinary knowledge, standard principles, and evidence-based best practices for designing instruction delivering training. It offers a comprehensive review of topics such as: Interventions at the Worker Level; Interventions at the Work Team Level; Interventions at the Workplace and Organizational Level; Implementation  Interventions; Project Management; Measuring the Success of Implementation; Managing Implementation. The book features international cases.

Table of contents

    1. You have free access to this content
      Frontmatter (pages i–xxxviii)

  2. Part One: Introduction

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      Part Introduction (pages 1–3)

    2. Chapter 1

      HPT Models: An Overview of the Major Models in the Field (pages 5–26)

      Frank S. Wilmoth, Christine Prigmore and Dr. Marty Bray

    3. Chapter 2

      Linking Practice and Theory (pages 27–50)

      Seung Youn Chyung and Shelley A. Berg

    4. Chapter 3

      The Performance Pyramid (pages 51–79)

      John Wedman

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      Editor's Discussion (pages 81–83)

  3. Part Two: Vision, Mission, and Objectives

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      Part Introduction (pages 85–89)

    2. Chapter 4

      Future Search (pages 91–114)

      Marvin Weisbord and Sandra Janoff

    3. Chapter 5

      SWOT Analysis (pages 115–140)

      Dr. Doug Leigh

    4. Chapter 6

      Appreciative Inquiry (pages 141–165)

      Marvin Faure, Jennifer Rosenzweig and Darlene Van Tiem

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      Editor's Discussion (pages 167–169)

  4. Part Three: Resources

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      Part Introduction (pages 171–175)

    2. Chapter 7

      Organizational Restructuring (pages 177–195)

      Sally Lollie and Hillary Leigh

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      Editor's Discussion (pages 197–198)

  5. Part Four: Expectations and Feedback

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      Part Introduction (pages 201–202)

    2. Chapter 8

      Realistic Job Previews (pages 203–220)

      Jim Breaugh

    3. Chapter 9

      360-Degree Feedback (pages 221–250)

      Dr. Eugene Kutcher, Dr. John Donovan and Dr. Steven J. Lorenzet

    4. Chapter 10

      Performance Measurement and Management Systems (pages 251–274)

      Ingrid Guerra-López

    5. Chapter 11

      Achieving Improved Performance Through Managerial Coaching (pages 275–298)

      Andrea D. Ellinger, Alexander E. Ellinger, Robert G. Hamlin and Rona S. Beattie

    6. Chapter 12

      Performance Management Systems (pages 299–318)

      Dr. David G. Gliddon

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      Editor's Discussion (pages 319–320)

  6. Part Five: Tools, Environment, and Processes

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      Part Introduction (pages 323–324)

    2. Chapter 13

      Electronic Performance Support Systems (pages 325–343)

      Frank Nguyen

    3. Chapter 14

      Performance Aids (pages 344–365)

      Dr. Miki Lane

    4. Chapter 15

      Knowledge Management (pages 366–391)

      Dr. Debra Haney and James T. Driggers

    5. Chapter 16

      The Change Readiness Rubric (pages 392–417)

      Bea Griffith-Cooper and Karyl King

    6. Chapter 17

      Process Improvement (pages 418–437)

      Marcey Uday-Riley and Ingrid Guerra-López

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      Editor's Discussion (page 439)

  7. Part Six: Incentives, Rewards, and Recognition

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      Part Introduction (pages 441–443)

    2. Chapter 18

      Incentive Systems (pages 445–464)

      Dr. Steven J. Condly

    3. Chapter 19

      Rewards, Positive Reinforcement, and Incentive Systems (pages 465–481)

      Jessica Jean Frumkin

    4. Chapter 20

      Employee and Executive Compensation (pages 482–506)

      Tahir M. Nisar

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      Editor's Discussion (pages 507–508)

  8. Part Seven: Motivation and Self-Concept

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      Part Introduction (pages 511–513)

    2. Chapter 21

      Motivational Communication (pages 515–535)

      Lya Visser

    3. Chapter 22

      Career Mentoring (pages 536–554)

      Dr. Christine D. Hegstad

    4. Chapter 23

      Job Crafting (pages 555–568)

      Dr. Michelle French

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      Editor's Discussion (pages 569–570)

  9. Part Eight: Knowledge and Skills

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      Part Introduction (pages 573–575)

    2. Chapter 24

      e-Learning (pages 577–597)

      Ryan Watkins

    3. Chapter 25

      Cross-Disciplinary Team Learning (pages 598–612)

      Scott P. Schaffer

    4. Chapter 26

      Mentoring (pages 613–645)

      Stella Louise Cowan

    5. Chapter 27

      Executive Leadership Coaching (pages 646–671)

      Daniel White

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      Editor's Discussion (pages 673–674)

  10. Part Nine: Performance Capability

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      Part Introduction (pages 677–679)

    2. Chapter 28

      Outsourcing (pages 681–696)

      Dr. Judith A. Hale

    3. Chapter 29

      Succession Planning and Management (pages 697–716)

      Hillary Leigh

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      Editor's Discussion (pages 717–718)

  11. Part Ten: Organizational Culture

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      Part Introduction (pages 721–723)

    2. Chapter 30

      Organizational Culture (pages 725–744)

      Dr. Anthony Marker

    3. Chapter 31

      Diversity and Cultural Competence (pages 745–761)

      Dr. Tyrone A. Holmes

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      Editor's Discussion (pages 763–764)

  12. Part Eleven: Continuous Monitoring

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      Part Introduction (pages 767–770)

    2. Chapter 32

      Needs Assessment (pages 771–791)

      James W. Altschuld and Traci L. Lepicki

    3. Chapter 33

      Data Collection (pages 792–816)

      Dr. Anne F. Marrelli

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      Editor's Discussion (pages 817–818)

  13. Part Twelve: Significant Accomplishments

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      Part Introduction (pages 821–822)

    2. Chapter 34

      Return on Investment (pages 823–846)

      Patti P. Phillips and Jack J. Phillips

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      Editor's Discussion (pages 847–849)

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      Editors' Epilogue (pages 851–853)

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      About the Editor (pages 855–856)

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      About the Contributors (pages 857–870)

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      Name Index (pages 871–879)

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      Subject Index (pages 880–899)

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      Pfeiffer Publications Guide (pages 901–904)

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      What Will You Find on Pfeiffer.Com? (page 905)

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