Handbook of Improving Performance in the Workplace, Volume Two: Selecting and Implementing Performance Interventions

Handbook of Improving Performance in the Workplace, Volume Two: Selecting and Implementing Performance Interventions

Editor(s): Ryan Watkins, Doug Leigh

Published Online: 21 JAN 2010

Print ISBN: 9780470190692

Online ISBN: 9780470587102

DOI: 10.1002/9780470587102

About this Book

There is a need for a standard reference for instructional design professionals. Sponsored by ISPI, Volume One of the Handbook of Training and Improving Performance presents multi-disciplinary knowledge, standard principles, and evidence-based best practices for designing instruction delivering training. It offers a comprehensive review of topics such as: Interventions at the Worker Level; Interventions at the Work Team Level; Interventions at the Workplace and Organizational Level; Implementation  Interventions; Project Management; Measuring the Success of Implementation; Managing Implementation. The book features international cases.

Table of contents

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  1. Part One: Introduction

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  2. Part Two: Vision, Mission, and Objectives

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    2. Chapter 6

      Appreciative Inquiry (pages 141–165)

      Marvin Faure, Jennifer Rosenzweig and Darlene Van Tiem

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  3. Part Three: Resources

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  4. Part Four: Expectations and Feedback

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    2. Chapter 9

      360-Degree Feedback (pages 221–250)

      Dr. Eugene Kutcher, Dr. John Donovan and Dr. Steven J. Lorenzet

    3. Chapter 11

      Achieving Improved Performance Through Managerial Coaching (pages 275–298)

      Andrea D. Ellinger, Alexander E. Ellinger, Robert G. Hamlin and Rona S. Beattie

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  5. Part Five: Tools, Environment, and Processes

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    2. Chapter 17

      Process Improvement (pages 418–437)

      Marcey Uday-Riley and Ingrid Guerra-López

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  6. Part Six: Incentives, Rewards, and Recognition

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  7. Part Seven: Motivation and Self-Concept

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  8. Part Eight: Knowledge and Skills

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  9. Part Nine: Performance Capability

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  10. Part Ten: Organizational Culture

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  11. Part Eleven: Continuous Monitoring

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    2. Chapter 32

      Needs Assessment (pages 771–791)

      James W. Altschuld and Traci L. Lepicki

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  12. Part Twelve: Significant Accomplishments

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