Handbook of Improving Performance in the Workplace: Volumes 1-3

Copyright © 2010 by International Society for Performance Improvement. All rights reserved.

Handbook of Improving Performance in the Workplace: Volumes 1-3

Editor(s): Kenneth H. Silber, Wellesley R. Foshay, Ryan Watkins, Doug Leigh, James L. Moseley, Joan C. Dessinger

Published Online: 23 FEB 2010

Print ISBN: 9780470525432

Online ISBN: 9780470592663

DOI: 10.1002/9780470592663

About this Book

Product Information

About The Product

The Handbook stands alone as a rigorous, evidence-based Body of Knowledge under the banner of the International Society for Performance Improvement's "performance landscape," and for the first time provides a unified and authoritative compendium of standard principles and best practices for improving productivity and performance in the workplace. Featuring best-in-field researchers, thinkers, and practitioners across several disciplines and geographic boundaries, each volume provides a current review of all information presently available for the three core areas of improving performance in the workplace: Instructional Design and Training Delivery; Intervention Selection and Implementation; and Measurement and Evaluation.

Table of contents

    1. You have free access to this content
      Frontmatter (pages i–xxv)

  2. Part One: Foundations: Volume 1

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      Part Introduction (pages 1–2)

    2. Chapter 1

      Some Principles Underlying the Cognitive Approach to Instructional Design (pages 3–22)

      Wellesley R. Foshay

    3. Chapter 2

      A Principle-Based Model of Instructional Design (pages 23–52)

      Kenneth H. Silber

    4. Chapter 3

      Origins and Evolution of Instructional Systems Design (pages 53–92)

      Michael Molenda

  3. Part Two: Analysis: Volume 1

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      Part Introduction (pages 93–94)

    2. Chapter 4

      Collecting Analysis Data (pages 95–143)

      Jeanne Hites Anderson

    3. Chapter 5

      From Performance Analysis to Training Needs Assessment (pages 144–183)

      Dr. Kerry J. Burner

    4. Chapter 6

      Behavioral Task Analysis (pages 184–226)

      Dr. Herbert H. Bell, Dr. Dee H. Andrews and Wallace H. Wulfeck

    5. Chapter 7

      Cognitive Task Analysis (pages 227–258)

      Steven W. Villachica and Deborah L. Stone

  4. Part Three: Instructional Strategies: Volume 1

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      Part Introduction (pages 259–261)

    2. Chapter 8

      An Analysis of the Failure of Electronic Media and Discovery-Based Learning (pages 263–297)

      Richard E. Clark, Kenneth Yates, Dr. Sean Early and Kathrine Moulton

    3. Chapter 9

      Instructional Strategies for Receptive Learning Environments (pages 298–328)

      Richard E. Mayer and Dr. Ruth Colvin Clark

    4. Chapter 10

      Instructional Strategies for Directive Learning Environments (pages 329–360)

      Dr. Ruth Colvin Clark and Richard E. Mayer

    5. Chapter 11

      Assembling and Analyzing the Building Blocks of Problem-Based Learning Environments (pages 361–394)

      Dr. David H. Jonassen

    6. Chapter 12

      High Engagement Strategies in Simulation and Gaming (pages 395–434)

      Dr. Conrad G. Bills

    7. Chapter 13

      Video Game–Based Learning (pages 435–467)

      Kurt D. Squire

    8. Chapter 14

      Training Complex Psychomotor Performance Skills (pages 468–507)

      Dr. Peter J. Fadde

  5. Part Four: Evaluation: Volume 1

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      Part Introduction (page 509)

    2. Chapter 15

      An Overview of Level Two Certification Processes (pages 511–553)

      Sharon A. Shrock and William C. Coscarelli

    3. Chapter 16

      The Role of Evaluation in Instructional Design (pages 554–576)

      Dr. Steven M. Ross and Gary R. Morrison

  6. Part Five: Management: Volume 1

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      Part Introduction (pages 577–578)

    2. Chapter 17

      Managing ID/Training Development and Delivery (pages 579–615)

      Deborah Singer Dobson, Michael Singer Dobson, Ted Leemann and Dr. Kevin Forsberg

    3. Chapter 18

      Managing Relationships in the Performance Improvement Process (pages 616–657)

      Jane Ranshaw

    4. Chapter 19

      Managing ID in the Context of a Training Organization (pages 658–719)

      Heather C. Maitre and Susan A. Smith

  7. Part One: Introduction: Volume 2

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      Part Introduction (pages 1–3)

    2. Chapter 1

      HPT Models: An Overview of the Major Models in the Field (pages 5–26)

      Frank S. Wilmoth, Christine Prigmore and Dr. Marty Bray

    3. Chapter 2

      Linking Practice and Theory (pages 27–50)

      Seung Youn Chyung and Shelley A. Berg

    4. Chapter 3

      The Performance Pyramid (pages 51–79)

      John Wedman

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      Editors' Discussion (pages 81–83)

  8. Part Two: Vision, Mission, and Objectives: Volume 2

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      Part Introduction (pages 85–89)

    2. Chapter 4

      Future Search (pages 91–114)

      Marvin Weisbord and Sandra Janoff

    3. Chapter 5

      SWOT Analysis (pages 115–140)

      Dr. Doug Leigh

    4. Chapter 6

      Appreciative Inquiry (pages 141–165)

      Marvin Faure, Jennifer Rosenzweig and Darlene Van Tiem

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      Editors' Discussion (pages 167–169)

  9. Part Three: Resources: Volume 2

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      Part Introduction (pages 171–175)

    2. Chapter 7

      Organizational Restructuring (pages 177–195)

      Sally Lollie and Hillary Leigh

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      Editors' Discussion (pages 197–198)

  10. Part Four: Expectations and Feedback: Volume 2

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      Part Introduction (pages 201–202)

    2. Chapter 8

      Realistic Job Previews (pages 203–220)

      Jim Breaugh

    3. Chapter 9

      360-Degree Feedback (pages 221–250)

      Dr. Eugene Kutcher, Dr. John Donovan and Dr. Steven J. Lorenzet

    4. Chapter 10

      Performance Measurement and Management Systems (pages 251–274)

      Ingrid Guerra-López

    5. Chapter 11

      Achieving Improved Performance Through Managerial Coaching (pages 275–298)

      Andrea D. Ellinger, Alexander E. Ellinger, Robert G. Hamlin and Rona S. Beattie

    6. Chapter 12

      Performance Management Systems (pages 299–318)

      Dr. David G. Gliddon

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      Editors' Discussion (pages 319–320)

  11. Part Five: Tools, Environment, and Processes: Volume 2

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      Part Introduction (pages 323–324)

    2. Chapter 13

      Electronic Performance Support Systems (pages 325–343)

      Frank Nguyen

    3. Chapter 14

      Performance Aids (pages 344–365)

      Dr. Miki Lane

    4. Chapter 15

      Knowledge Management (pages 366–391)

      Dr. Debra Haney and James T. Driggers

    5. Chapter 16

      The Change Readiness Rubric (pages 392–417)

      Bea Griffith-Cooper and Karyl King

    6. Chapter 17

      Process Improvement (pages 418–437)

      Marcey Uday-Riley and Ingrid Guerra-López

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      Editors' Discussion (page 439)

  12. Part Six: Incentives, Rewards, and Recognition: Volume 2

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      Part Introduction (pages 441–443)

    2. Chapter 18

      Incentive Systems (pages 445–464)

      Dr. Steven J. Condly

    3. Chapter 19

      Rewards, Positive Reinforcement, and Incentive Systems (pages 465–481)

      Jessica Jean Frumkin

    4. Chapter 20

      Employee and Executive Compensation (pages 482–506)

      Tahir M. Nisar

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      Editors' Discussion (pages 507–508)

  13. Part Seven: Motivation and Self-Concept: Volume 2

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      Part Introduction (pages 511–513)

    2. Chapter 21

      Motivational Communication (pages 515–535)

      Lya Visser

    3. Chapter 22

      Career Mentoring (pages 536–554)

      Dr. Christine D. Hegstad

    4. Chapter 23

      Job Crafting (pages 555–568)

      Dr. Michelle French

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      Editors' Discussion (pages 569–570)

  14. Part Eight: Knowledge and Skills: Volume 2

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      Part Introduction (pages 573–575)

    2. Chapter 24

      e-Learning (pages 577–597)

      Ryan Watkins

    3. Chapter 25

      Cross-Disciplinary Team Learning (pages 598–612)

      Scott P. Schaffer

    4. Chapter 26

      Mentoring (pages 613–645)

      Stella Louise Cowan

    5. Chapter 27

      Executive Leadership Coaching (pages 646–671)

      Daniel White

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      Editors' Discussion (pages 673–674)

  15. Part Nine: Performance Capability: Volume 2

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      Part Introduction (pages 677–679)

    2. Chapter 28

      Outsourcing (pages 681–696)

      Dr. Judith A. Hale

    3. Chapter 29

      Succession Planning and Management (pages 697–716)

      Hillary Leigh

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      Editors' Discussion (pages 717–718)

  16. Part Ten: Organizational Culture: Volume 2

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      Part Introduction (pages 721–723)

    2. Chapter 30

      Organizational Culture (pages 725–744)

      Dr. Anthony Marker

    3. Chapter 31

      Diversity and Cultural Competence (pages 745–761)

      Dr. Tyrone A. Holmes

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      Editors' Discussion (pages 763–764)

  17. Part Eleven: Continuous Monitoring: Volume 2

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      Part Introduction (pages 767–770)

    2. Chapter 32

      Needs Assessment (pages 771–791)

      James W. Altschuld and Traci L. Lepicki

    3. Chapter 33

      Data Collection (pages 792–816)

      Dr. Anne F. Marrelli

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      Editors' Discussion (pages 817–818)

  18. Part Twelve: Significant Accomplishments: Volume 2

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      Part Introduction (pages 821–822)

    2. Chapter 34

      Return on Investment (pages 823–846)

      Patti P. Phillips and Jack J. Phillips

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      Editors' Discussion (pages 847–849)

  19. Part One: Perspectives in Measurement and Evaluation: Volume 3

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      Part Introduction (pages 1–2)

    2. Chapter 1

      Measurement, Evaluation, and Research (pages 3–24)

      Carl Binder

    3. Chapter 2

      Measurement and Evaluation in the Workplace (pages 25–42)

      Lori G. Bosteder and Darlene Russ-Eft

    4. Chapter 3

      Unleashing the Positive Power of Measurement in the Workplace (pages 43–58)

      Dr. Dean R. Spitzer

    5. Chapter 4

      Relating Training to Business Performance (pages 59–75)

      William J Tarnacki Ii and Eileen R. Banchoff

    6. Chapter 5

      Success Case Methodology in Measurement and Evaluation (pages 76–93)

      Anne M. Apking and Tim Mooney

  20. Part Two: Pillars in Measurement and Evaluation: Volume 3

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      Part Introduction (pages 95–96)

    2. Chapter 6

      Needs Assessment (pages 97–112)

      Catherine M. Sleezer and Darlene Russ-Eft

    3. Chapter 7

      The Impact Evaluation Process (pages 113–127)

      Ingrid J. Guerra-López

    4. Chapter 8

      Full-Scope Evaluation (pages 128–141)

      Joan C. Dessinger and James L. Moseley

    5. Chapter 9

      How to Use Kirkpatrick's Taxonomy Effectively in the Workplace (pages 142–160)

      Richard B. Pearlstein

    6. Chapter 10

      Ethical Considerations in Performance Measurement (pages 161–175)

      David L. Solomon

  21. Part Three: Mosaics in Measurement and Evaluation: Volume 3

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      Part Introduction (pages 177–178)

    2. Chapter 11

      Performance-Based Evaluation (pages 179–199)

      Judith A. Hale

    3. Chapter 12

      Testing Strategies (pages 200–218)

      Peter R. Hybert

    4. Chapter 13

      The Business of Program Evaluation: ROI (pages 219–239)

      Patti P. Phillips and Jack J. Phillips

    5. Chapter 14

      Integrated Evaluation (pages 240–255)

      Nancy B. Hastings

    6. Chapter 15

      Using Evaluation Results to Improve Human Performance Technology Projects (pages 256–272)

      Carol K. Diroff

  22. Part Four: Frontiers in Measurement and Evaluation: Volume 3

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      Part Introduction (pages 273–274)

    2. Chapter 16

      Understanding Context (pages 275–295)

      Dale C. Brandenburg

    3. Chapter 17

      Using New Technology to Create a User-Friendly Evaluation Process (pages 296–313)

      William J. Rothwell and Anita Pane Whiteford

    4. Chapter 18

      New Kids on the Block (pages 314–338)

      Debra M. Smith

    5. Chapter 19

      Expanding Scope of Evaluation in Today's Organizations (pages 339–353)

      Darlene Russ-Eft

    6. Chapter 20

      The Changing Role of Evaluators and Evaluation (pages 354–374)

      Dr. Roger Chevalier

    1. You have free access to this content
      Editors' Epilogue: Volume 2 (pages 851–853)

    1. You have free access to this content
      About the Editors: Volume 1 (pages 721–722)

    1. You have free access to this content
      About the Contributors: Volume 1 (pages 723–731)

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      About the Editor: Volume 2 (pages 855–856)

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      About the Contributors: Volume 2 (pages 857–870)

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      About the Editors: Volume 3 (pages 375–376)

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      About the Contributors: Volume 3 (pages 377–387)

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      Name Index: Volume 1 (pages 732–742)

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      Name Index: Volume 2 (pages 871–879)

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      Name Index: Volume 3 (pages 388–392)

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      Subject Index: Volume 1 (pages 743–763)

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      Subject Index: Volume 2 (pages 880–899)

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      Subject Index: Volume 3 (pages 393–405)

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      Pfeiffer Publications Guide (pages 406–409)

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      What will you find on Pfeiffer.com? (page 410)

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