The Handbook of Crisis Communication

The Handbook of Crisis Communication

Editor(s): W. Timothy Coombs, Sherry J. Holladay

Published Online: 3 FEB 2010

Print ISBN: 9781405194419

Online ISBN: 9781444314885

DOI: 10.1002/9781444314885

About this Book

Written as a tool for both researchers and communication managers, the Handbook of Crisis Communication is a comprehensive examination of the latest research, methods, and critical issues in crisis communication. 

  • Includes in-depth analyses of well-known case studies in crisis communication, from terrorist attacks to Hurricane Katrina
  • Explores the key emerging areas of new technology and global crisis communication
  • Provides a starting point for developing crisis communication as a distinctive field research rather than as a sub-discipline of public relations or corporate communication

Table of contents

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  1. Part I: Crisis and Allied Fields

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  2. Part II: Methodological Variety

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  3. Part II: Methodological Variety - Case Studies

  4. Part II: Methodological Variety - Textual Analysis

  5. Part II: Methodological Variety - Content Analysis

  6. Part II: Methodological Variety - Experimental

  7. Part III: The Practice

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    2. Chapter 11

      “We tell people. It's up to them to be prepared.” Public Relations Practices of Local Emergency Managers (pages 245–260)

      Dr Robert Littlefield, Katherine Rowan, Dr Shari R. Veil, Lorraine Kisselburgh, Kimberly Beauchamp, Kathleen Vidoloff, Marie L. Dick, Theresa Russell-Loretz, Dr Induk Kim, Angelica Ruvarac, Quian Wang, Toni Siriko Hoang, Bonita Neff, Teri Toles-Patkin, Rod Troester, Shama Hyder, Steven Venette and Dr Timothy L. Sellnow

  8. Part IV: Specific Applications - Organizational Contexts

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  9. Part IV: Specific Applications - Crisis Communication and Race

  10. Part V: Technology and Crisis Communication

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  11. Part VI: Global Crisis Communication

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  12. Part VII: Theory Development

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    2. Chapter 30

      The Dialectics of Organizational Crisis Management (pages 607–634)

      Charles Conrad, Jane Stuart Baker, Chris Cudahy and Jennifer Willyard

  13. Part VIII: Future Research Directions

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