Chapter 2. Measurement and Evaluation

  1. William C. Hardy

Published Online: 18 APR 2002

DOI: 10.1002/0470845910.ch2

QoS: Measurement and Evaluation of Telecommunications Quality of Service

QoS: Measurement and Evaluation of Telecommunications Quality of Service

How to Cite

Hardy, W. C. (2001) Measurement and Evaluation, in QoS: Measurement and Evaluation of Telecommunications Quality of Service, John Wiley & Sons, Ltd, Chichester, UK. doi: 10.1002/0470845910.ch2

Author Information

  1. WorldCom, USA

Publication History

  1. Published Online: 18 APR 2002
  2. Published Print: 1 JUN 2001

ISBN Information

Print ISBN: 9780471499572

Online ISBN: 9780470845912

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Keywords:

  • analysis;
  • audience;
  • availability;
  • concerns;
  • criteria;
  • data;
  • evaluation;
  • indicators;
  • information;
  • measure;
  • measurement;
  • objectives;
  • PDD;
  • post-dial delay;
  • quantifier;
  • utility;
  • service provider;
  • service users;
  • users;
  • user representatives

Summary

Characterizes measurement and evaluation as analytical processes whose purpose is to reduce uncertainty in decision-making. Illustrates variations in formulation of measures and their application in evaluation with the audience, expected utility, concerns, and objectives of the decision-makers supported. Defines and discusses critical technical terms used in the rest of the book, such as measure, quantifier, concerns, and objectives.