Chapter 2. Measurement and Evaluation
Published Online: 18 APR 2002
DOI: 10.1002/0470845910.ch2
Copyright © 2001 John Wiley & Sons, Ltd
Book Title
QoS: Measurement and Evaluation of Telecommunications Quality of Service
Additional Information
How to Cite
Hardy, W. C. (2002) Measurement and Evaluation, in QoS: Measurement and Evaluation of Telecommunications Quality of Service, John Wiley & Sons, Ltd, Chichester, UK. doi: 10.1002/0470845910.ch2
Publication History
- Published Online: 18 APR 2002
- Published Print: 1 JUN 2001
ISBN Information
Print ISBN: 9780471499572
Online ISBN: 9780470845912
- Summary
- Chapter
Keywords:
- analysis;
- audience;
- availability;
- concerns;
- criteria;
- data;
- evaluation;
- indicators;
- information;
- measure;
- measurement;
- objectives;
- PDD;
- post-dial delay;
- quantifier;
- utility;
- service provider;
- service users;
- users;
- user representatives
Summary
Characterizes measurement and evaluation as analytical processes whose purpose is to reduce uncertainty in decision-making. Illustrates variations in formulation of measures and their application in evaluation with the audience, expected utility, concerns, and objectives of the decision-makers supported. Defines and discusses critical technical terms used in the rest of the book, such as measure, quantifier, concerns, and objectives.