Chapter 3. The Analysis Process

  1. William C. Hardy

Published Online: 18 APR 2002

DOI: 10.1002/0470845910.ch3

QoS: Measurement and Evaluation of Telecommunications Quality of Service

QoS: Measurement and Evaluation of Telecommunications Quality of Service

How to Cite

Hardy, W. C. (2001) The Analysis Process, in QoS: Measurement and Evaluation of Telecommunications Quality of Service, John Wiley & Sons, Ltd, Chichester, UK. doi: 10.1002/0470845910.ch3

Author Information

  1. WorldCom, USA

Publication History

  1. Published Online: 18 APR 2002
  2. Published Print: 1 JUN 2001

ISBN Information

Print ISBN: 9780471499572

Online ISBN: 9780470845912

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Keywords:

  • APL;
  • cascaded sampling;
  • data acquisition;
  • data elements;
  • data filtering;
  • data fitting;
  • data manipulation;
  • data organization;
  • data sources;
  • DBMS;
  • FORTRAN;
  • information;
  • mean;
  • sample size;
  • standard deviation;
  • SQL;
  • visualization aids

Summary

Defines analysis to be a combination of measurement and evaluation. Characterizes analysis of some characteristic as a three stage process comprising: formulation of the analysis to determine measurement requirements; data handling to obtain, organize, and use data to quantify measures; and evaluation, during which values of measures are interpreted to produce specific answers to decision-maker questions. Elaborates formulation to show the specific steps involved and their interrelationships. Discusses technical issues of data acquisition, organization, and manipulation during the data handling step. Concludes with presentation of a structured theory of evaluation that becomes the basis for evaluation guidelines in Part II.