Chapter 1. Business Drivers for Packet Voice

  1. David J. Wright

Published Online: 30 JUL 2004

DOI: 10.1002/0470858621.ch1

Voice over Packet Networks

Voice over Packet Networks

How to Cite

Wright, D. J. (2004) Business Drivers for Packet Voice, in Voice over Packet Networks, John Wiley & Sons, Ltd, Chichester, UK. doi: 10.1002/0470858621.ch1

Author Information

  1. University of Ottawa, Canada

Publication History

  1. Published Online: 30 JUL 2004

Book Series:

  1. Wiley Series on Communications Technology

Book Series Editors:

  1. Professor Barry Evans2 and
  2. Professor David Hutchison3

Series Editor Information

  1. 2

    University of Surrey, UK

  2. 3

    Lancaster University, UK

ISBN Information

Print ISBN: 9780471495161

Online ISBN: 9780470858622



  • public network backbone;
  • access network;
  • PBX/LAN;
  • desktop;
  • CLEC;
  • cellular company;
  • Internet service provider;
  • cable company;
  • enterprise network;
  • instant messaging;
  • Web integration;
  • TAPI;
  • TSAPI;
  • Web-based call center


Chapter 1 provides a business oriented rationale for transporting voice over packet networks. It examines the business drivers for packet voice: first according to which part of the network is being used to transport the packet voice, second from the viewpoint of which organization operates the network and third from the viewpoint of the application that the packet voice is used for.