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Communication skills training for healthcare professionals working with people who have cancer

  1. Philippa M Moore1,*,
  2. Solange Rivera Mercado1,
  3. Mónica Grez Artigues1,
  4. Theresa A Lawrie2

Editorial Group: Cochrane Gynaecological, Neuro-oncology and Orphan Cancer Group

Published Online: 28 MAR 2013

Assessed as up-to-date: 19 FEB 2013

DOI: 10.1002/14651858.CD003751.pub3


How to Cite

Moore PM, Rivera Mercado S, Grez Artigues M, Lawrie TA. Communication skills training for healthcare professionals working with people who have cancer. Cochrane Database of Systematic Reviews 2013, Issue 3. Art. No.: CD003751. DOI: 10.1002/14651858.CD003751.pub3.

Author Information

  1. 1

    P. Universidad Catolica de Chile, Family Medicine, Santiago, Chile

  2. 2

    Royal United Hospital, Cochrane Gynaecological Cancer Group, Bath, UK

*Philippa M Moore, Family Medicine, P. Universidad Catolica de Chile, Lira 44, Santiago, Chile. moore.philippa@gmail.com.

Publication History

  1. Publication Status: Edited (no change to conclusions)
  2. Published Online: 28 MAR 2013

SEARCH

[Figure 1]
Figure 1. 'Risk of bias' graph: review authors' judgements about each risk of bias item presented as percentages across all included studies.
[Figure 2]
Figure 2. Study flow diagram of original searches (November 2001and November 2003)
[Figure 3]
Figure 3. Study flow diagram of updated searches to 28 February 2012.

*Therefore, 15 studies and 42 records in total (updated search results plus original results)
[Analysis 1.1]
Analysis 1.1. Comparison 1 CST vs no CST: HCP communication skills, Outcome 1 Used open questions.
[Analysis 1.2]
Analysis 1.2. Comparison 1 CST vs no CST: HCP communication skills, Outcome 2 Clarified and/or summarised.
[Analysis 1.3]
Analysis 1.3. Comparison 1 CST vs no CST: HCP communication skills, Outcome 3 Elicited concerns.
[Analysis 1.4]
Analysis 1.4. Comparison 1 CST vs no CST: HCP communication skills, Outcome 4 Showed empathy.
[Analysis 1.5]
Analysis 1.5. Comparison 1 CST vs no CST: HCP communication skills, Outcome 5 Gave appropriate information.
[Analysis 1.6]
Analysis 1.6. Comparison 1 CST vs no CST: HCP communication skills, Outcome 6 Gave facts only.
[Analysis 1.7]
Analysis 1.7. Comparison 1 CST vs no CST: HCP communication skills, Outcome 7 Negotiation.
[Analysis 2.1]
Analysis 2.1. Comparison 2 CST vs no CST: HCP communication skills: doctors only, Outcome 1 Used open questions.
[Analysis 2.2]
Analysis 2.2. Comparison 2 CST vs no CST: HCP communication skills: doctors only, Outcome 2 Clarified and/or summarised.
[Analysis 2.3]
Analysis 2.3. Comparison 2 CST vs no CST: HCP communication skills: doctors only, Outcome 3 Elicited concerns.
[Analysis 2.4]
Analysis 2.4. Comparison 2 CST vs no CST: HCP communication skills: doctors only, Outcome 4 Showed empathy.
[Analysis 2.5]
Analysis 2.5. Comparison 2 CST vs no CST: HCP communication skills: doctors only, Outcome 5 Gave appropriate information.
[Analysis 2.6]
Analysis 2.6. Comparison 2 CST vs no CST: HCP communication skills: doctors only, Outcome 6 Gave facts only.
[Analysis 3.1]
Analysis 3.1. Comparison 3 CST vs no CST: HCP communication skills: nurses only, Outcome 1 Used open questions.
[Analysis 3.2]
Analysis 3.2. Comparison 3 CST vs no CST: HCP communication skills: nurses only, Outcome 2 Clarified and/or summarised.
[Analysis 3.3]
Analysis 3.3. Comparison 3 CST vs no CST: HCP communication skills: nurses only, Outcome 3 Elicited concerns.
[Analysis 3.4]
Analysis 3.4. Comparison 3 CST vs no CST: HCP communication skills: nurses only, Outcome 4 Showed empathy.
[Analysis 3.5]
Analysis 3.5. Comparison 3 CST vs no CST: HCP communication skills: nurses only, Outcome 5 Gave appropriate information.
[Analysis 3.6]
Analysis 3.6. Comparison 3 CST vs no CST: HCP communication skills: nurses only, Outcome 6 Gave facts only.
[Analysis 4.1]
Analysis 4.1. Comparison 4 CST vs no CST: subgrouped by HCP type, Outcome 1 Used open questions.
[Analysis 4.2]
Analysis 4.2. Comparison 4 CST vs no CST: subgrouped by HCP type, Outcome 2 Clarified and/or summarised.
[Analysis 4.3]
Analysis 4.3. Comparison 4 CST vs no CST: subgrouped by HCP type, Outcome 3 Elicited concerns.
[Analysis 4.4]
Analysis 4.4. Comparison 4 CST vs no CST: subgrouped by HCP type, Outcome 4 Showed empathy.
[Analysis 4.5]
Analysis 4.5. Comparison 4 CST vs no CST: subgrouped by HCP type, Outcome 5 Gave appropriate information.
[Analysis 4.6]
Analysis 4.6. Comparison 4 CST vs no CST: subgrouped by HCP type, Outcome 6 Gave facts only.
[Analysis 5.1]
Analysis 5.1. Comparison 5 CST vs no CST: Other HCP outcomes, Outcome 1 Emotional exhaustion: Maslach Burnout Inventory:.
[Analysis 5.2]
Analysis 5.2. Comparison 5 CST vs no CST: Other HCP outcomes, Outcome 2 Personal accomplishment: Maslach Burnout Inventory.
[Analysis 6.1]
Analysis 6.1. Comparison 6 CST vs no CST: Patient outcomes, Outcome 1 Patient psychiatric morbidity (GHQ 12).
[Analysis 6.2]
Analysis 6.2. Comparison 6 CST vs no CST: Patient outcomes, Outcome 2 Patient anxiety: Spielberger's State Trait Anxiety Inventory.
[Analysis 6.3]
Analysis 6.3. Comparison 6 CST vs no CST: Patient outcomes, Outcome 3 Patient perception of HCPs communication skills.
[Analysis 6.4]
Analysis 6.4. Comparison 6 CST vs no CST: Patient outcomes, Outcome 4 Patient satisfaction with communication.
[Analysis 7.1]
Analysis 7.1. Comparison 7 Follow-up CST vs no follow-up CST: HCP communication skills, Outcome 1 Used open questions.
[Analysis 7.2]
Analysis 7.2. Comparison 7 Follow-up CST vs no follow-up CST: HCP communication skills, Outcome 2 Clarified and/or summarised.
[Analysis 7.3]
Analysis 7.3. Comparison 7 Follow-up CST vs no follow-up CST: HCP communication skills, Outcome 3 Elicited concerns.
[Analysis 7.4]
Analysis 7.4. Comparison 7 Follow-up CST vs no follow-up CST: HCP communication skills, Outcome 4 Showed empathy.
[Analysis 7.5]
Analysis 7.5. Comparison 7 Follow-up CST vs no follow-up CST: HCP communication skills, Outcome 5 Gave appropriate information.
[Analysis 7.6]
Analysis 7.6. Comparison 7 Follow-up CST vs no follow-up CST: HCP communication skills, Outcome 6 Gave facts only.
[Analysis 7.7]
Analysis 7.7. Comparison 7 Follow-up CST vs no follow-up CST: HCP communication skills, Outcome 7 Negotiation.