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Communication skills training for healthcare professionals working with people who have cancer

  1. Philippa M Moore1,*,
  2. Solange Rivera Mercado1,
  3. Mónica Grez Artigues1,
  4. Theresa A Lawrie2

Editorial Group: Cochrane Gynaecological, Neuro-oncology and Orphan Cancer Group

Published Online: 28 MAR 2013

Assessed as up-to-date: 19 FEB 2013

DOI: 10.1002/14651858.CD003751.pub3


How to Cite

Moore PM, Rivera Mercado S, Grez Artigues M, Lawrie TA. Communication skills training for healthcare professionals working with people who have cancer. Cochrane Database of Systematic Reviews 2013, Issue 3. Art. No.: CD003751. DOI: 10.1002/14651858.CD003751.pub3.

Author Information

  1. 1

    P. Universidad Catolica de Chile, Family Medicine, Santiago, Chile

  2. 2

    Royal United Hospital, Cochrane Gynaecological, Neuro-oncology and Orphan Cancer Group, Bath, UK

*Philippa M Moore, Family Medicine, P. Universidad Catolica de Chile, Lira 44, Santiago, Chile. moore.philippa@gmail.com.

Publication History

  1. Publication Status: Edited (no change to conclusions)
  2. Published Online: 28 MAR 2013

SEARCH

References

References to studies included in this review

  1. References to studies included in this review
  2. References to studies excluded from this review
  3. Additional references
  4. References to other published versions of this review
Butow 2008 {published data only}
  • Butow P, Cockburn J, Girgis A, Bowman D, Schofield P, D'Este C, et al. Increasing oncologists' skills in eliciting and responding to emotional cues: evaluation of a communication skills training program. Psycho-Oncology 2008;17(3):209-18.
  • Girgis A, Cockburn J, Butow P, Bowman D, Schofield P, Stojanovski E, et al. Improving patient emotional functioning and psychological morbidity: Evaluation of a consultation skills training program for oncologists. Patient Education and Counseling 2009;77(3):456-62.
Fallowfield 2002 {published data only}
Fujimori 2011 {published data only}
  • Fujimori MS. Effect of communication skills training program for oncologists based on the patient preferences for communicating bad news: A randomized control trial. Psycho-Oncology Conference: 13th World Congress of Psycho-Oncology of the International Psycho-Oncology Society, IPOS Antalya Turkey. Conference Start: 20111016 Conference End: 20111020. 2011:Conference Publication:[var.pagings].
Gibon 2011 {published and unpublished data}
  • Gibon A-SM. Is it possible to improve radiotherapy team communication skills? A randomized study assessing the efficacy of a training program in the context of an encounter with a simulated anxious patient called Mrs Leblanc. Psycho-Oncology. 2011; Vol. 13th World Congress of the International Psycho-Oncology Society 16/01/2011 -20/01/2011, Antalya, Turkey:[Var. pagings].
Goelz 2009 {published data only}
  • Goeltz TW. The transition from curative to palliative care in oncology-a special challenge requires special communication skills training. Evaluation of a specific and individualized training concept-a RCT. Psycho-Oncology Conference: 11th World Congress of Psycho-Oncology of the International Psycho-Oncology Society, IPOS Vienna Austria. Conference Start: 20090621 Conference End: 20090625. 2009:Conference Publication:[var.pagings].
  • Goelz T, Wuensch A, Stubenrauch S, Ihorst G, de Figueiredo M, Bertz H, et al. Specific training program improves oncologists' palliative care communication skills in a randomized controlled trial. Journal of Clinical Oncology 2011;29(25):3402-7.
  • Goelz TW. Psycho-Oncology; Conference(var.pagings). Conference Publication, 2010; Vol. 19(Suppl 2):S1-S313.
Heaven 2006 {published data only}
  • Heaven C, Clegg J, Maguire P. Transfer of communication skills training from workshop to workplace: the impact of clinical supervision. Patient Education and Counselling 2006;60(3):313-25.
Kruijver 2001 {published and unpublished data}
  • Kruijver IPM, Kerkstra A, Kerssens JJ, Bensing JM, van de Wiel HBM, Wind RM, et al. Communication between nurses and admitted cancer patients: the impact of a communication training program on nurse and patient outcomes. Chapter 5: Kruijver thesis 145-66.
  • Kruijver IPM, Kerkstra A, Kerssens JJ, Holtkamp CCM, Bensing JM, van de Wiel HBM. Communication between nurses and simulated patients with cancer: evaluation of a communication training programme (including commentary by Heaven C and Payne S). European Journal of Oncology Nursing 2001;5(3):140-53.
Lienard 2010 {published data only}
  • Bragard I, Etienne AM, Libert Y, Merckaert I, Lienard A, Meunier J, et al. Efficacy of a communication and stress management training on residents' stress to communicate, self-efficacy and burnout level: A randomized controlled study [conference abstract]. Psycho-Oncology: the 11th World Congress of Psycho-Oncology of the International Psycho-Oncology Society, IPOS Vienna Austria, 21-25 June 2009. Conference publication, 2009:var. pagings.
  • Damas AM. Impact of a communication skills training program on residents' bad news disclosure in a simulated consultation: A randomised study. Psycho-Oncology Conference abstract: 11th World Congress of Psycho-Oncology of the International Psycho-Oncology Society, IPOS, Vienna, Austria. 2009.
  • Gibon A-SM. The efficacy of a communication skills training program on successive sequences of breaking bad news simulated consultation: A randomized controlled study. Psycho-Oncology Conference: 11th World Congress of Psycho-Oncology of the International Psycho-Oncology Society, IPOS Vienna Austria. Conference Start: 20090621 Conference End: 20090625. 2009:Conference Publication:[var.pagings].
  • Hasoppe SJM. Communication skills training: A study of residents' psychological and physiological variables which facilitate or inhibit the learning of assessment.. Psycho-Oncology Conference abstract: 11th World Congress of Psycho-Oncology of the International Psycho-Oncology Society, IPOS, Vienna, Austria. 2009.
  • Lienard A, Merckaert I, Libert Y, Bragard I, Delvaux N, Etienne M, et al. Is it possible to improve residents breaking bad news skills? A randomised study assessing the efficacy of a communication skills training program. British Journal of Cancer 2010;103(2):171-7.
  • Lienard A, Merckaert I, Libert Y, Bragard I, Delvaux N, Etienne M, et al. Transfer of communication skills to the workplace during clinical rounds: impact of a program for residents. PLoS ONE: www.plosone.org 2010;5(8):e12426.
  • Lienard AM. Is it possible to improve residents breaking bad news skills? A randomised study assessing the efficacy of a communication skills training program. Psycho-Oncology Conference: 11th World Congress of Psycho-Oncology of the International Psycho-Oncology Society, IPOS Vienna Austria. Conference Start: 20090621 Conference End: 20090625. 2009:Conference Publication:[var.pagings].
  • Lienard AM. Transfer of communication skills training to workplace: Impact of a program for residents. Psycho-Oncology Conference: 11th World Congress of Psycho-Oncology of the International Psycho-Oncology Society, IPOS Vienna Austria. Conference Start: 20090621 Conference End: 20090625. 2009:Conference Publication:[var.pagings].
Razavi 1993 {published data only}
  • Delvaux N, Razavi D, Marchal S, et al. The effects of a 24hr psychological training programme on attitudes, communication skills and occupational stress in oncology: a randomised study [abstract]. Quality of Life Research 1993;2:55-6.
  • Razavi D, Delvaux N, Marchal S, Bredart A, Farvacques C, Paesmans M. The effects of a 24-h psychological training program on attitudes, communication skills and occupational stress in oncology: a randomised study. European Journal of Cancer 1993;29A(13):1858-63.
Razavi 2002 {published data only}
  • Canivet DD. Impact of a communication skills training on nurses communication efficiency: A qualitative analysis of an encounter with Mrs Gudule, a simulated cancer patient anxious about taking morphine. Psycho-Oncology Conference: 13th World Congress of Psycho-Oncology of the International Psycho-Oncology Society, IPOS Antalya Turkey. Conference Start: 20111016 Conference End: 20111020. 2011:Conference Publication:[var.pagings].
  • Delvaux N, Razavi D, Marchal S, Bredart A, Farvacques C, Slachmuylder JL. Effects of a 105 hours psychological training program on attitudes, communication skills and occupational stress in oncology: a randomised study. British Journal of Cancer 2004;90(1):106-14.
  • Gibon A-S, Durieux JF, Merckaert I, Delvaux N, Farvacques C, Libert Y, et al. Development of the Lacomm, a French Medical Communication Analysis Software: A Study Assessing its Sensitivity to Change. Psycho-Oncology. Conference Publication, 2010; Vol. 19(Suppl 2):S1-313.
  • Razavi D, Delvaux N, Marchal S, Durieux J-F, Farvacques C, Dubus L, et al. Does training increase the use of more emotionally laden words by nurses when talking with cancer patients? A randomised study. British Journal of Cancer 2002;87:1-7.
Razavi 2003 {published data only}
  • Bragard I, Libert Y, Etienne AM, Merckaert I, Delvaux N, Marchal S, et al. Insight on variables leading to burnout in cancer physicians. Journal of Cancer Education: the official journal of the American Association for Cancer 2010;25:109-15.
  • Delvaux N, Merckaert I, Marchal S, Libert Y, Conradt S, Boniver J, et al. Physicians' communication with a cancer patient and a relative: a randomised study assessing the efficacy of consolidation workshops. Cancer 2005;103(11):2397-411.
  • Lienard A, Merckaert I, Libert Y, Delvaux N, Marchal S, Boniver J, et al. Factors that influence cancer patients' and relatives' anxiety following a three-person medical consultation: impact of a communication skills training program for physicians. Psycho-Oncology 2008;17(5):488-96.
  • Lienard A, Merckaert I, Libert Y, Delvaux N, Marchal S, Boniver J, et al. Factors that influence cancer patients' anxiety following a medical consultation: impact of a communication skills training programme for physicians. Annals of Oncology: the official journal of the European Society for Medical Oncology / ESMO 2006;17(9):1450-8. [PUBMED: 16801333]
  • Merckaert I, Libert Y, Delvaux N, Marchal S, Boniver J, Etienne AM, et al. Factors influencing physicians' detection of cancer patients' and relatives' distress: can a communication skills training program improve physicians' detection?. Psycho-Oncology 2008;17(3):260-9.
  • Merckaert I, Libert Y, Delvaux N, Marchal S, Boniver J, Etienne AM, et al. Factors that influence physicians' detection of distress in patients with cancer: can a communication skills training program improve physicians' detection?. Cancer 2005;104(2):411-21.
  • Razavi D, Merckaert I, Marchal S, Libert Y, Conradt S, Boniver J, et al. How to optimise physicians' communication skills in cancer care: results of a randomised study assessing the usefulness of post-training consolidation workshops. Journal of Clinical Oncology : official journal of the American Society of Clinical Oncology 2003;21(16):3141-9. [PUBMED: 12915605]
Stewart 2007 {published data only}
  • Stewart M, Brown JB, Hammerton J, Donner A, Gavin A, Holliday RL, et al. Improving communication between doctors and breast cancer patients. Annals of Family Medicine 2007;5(5):387-94.
Tulsky 2011 {published data only}
van Weert 2011 {published data only}
  • van Weert JC, Jansen J, Spreeuwenberg PM, van Dulmen S, Bensing JM. Effects of communication skills training and a Question Prompt Sheet to improve communication with older cancer patients: a randomized controlled trial. Critical Reviews in Oncology-Hematology 2011;80(1):145-59.
Wilkinson 2008 {published data only}
  • Wilkinson S, Perry R, Blanchard K, Linsell L. Effectiveness of a three-day communication skills course in changing nurses' communication skills with cancer/palliative care patients: a randomised controlled trial. Palliative Medicine 2008;22(4):365-75.

References to studies excluded from this review

  1. References to studies included in this review
  2. References to studies excluded from this review
  3. Additional references
  4. References to other published versions of this review
Acher 2004 {published data only}
  • Archer M, Daniel R, Riley J, Wynburne J. Empowering people with cancer. Expert Review of Anticancer Therapy 2004;4(3 Suppl. 1):S51-7.
Ades 2001 {published data only}
Alexander 2006 {published data only}
  • Alexander SC, Keitz SA, Sloane R, Tulsky JA. A controlled trial of a short course to improve residents' communication with patients at the end of life. Academic Medicine 2006;81(11):1008-12.
Anderson 1982 {published data only}
Andrew 1998 {published data only}
  • Andrew M. The dilemmas of experiential teaching: toward an interpretive approach. Journal of Continuing Education in Nursing 1998;29(2):73-8.
Arranz 2005 {published data only}
Arrighi 2010 {published data only}
  • Arrighi E, Jovell AJ, Navarro MD. Therapeutic value in oncology. Patients', caregivers' and professionals' perspective [El valor terapeutico en oncologia. La perspectiva de pacientes, familiares y profesionales]. Psicooncologia 2010;2-3:363-74.
Back 2005 {published data only}
Back 2007 {published data only}
  • Back AL, Arnold RM, Baile WF, Fryer-Edwards KA, Alexander SC, Barley GE, et al. Efficacy of communication skills training for giving bad news and discussing transitions to palliative care. Archives of Internal Medicine 2007;167(5):453-60.
Baile 1997 {published data only}
  • Baile WF, Lenzi R, Kudelka AP, Maguire P, Novack D, Goldstein M, et al. Improving physician-patient communication in cancer care: outcome of a workshop for oncologists. Journal of Cancer Education 1997;12(3):166-73.
Baile 1999 {published data only}
  • Baile WF, Kudelka AP, Beale EA, Glober GA, Myers EG, Greisinger AJ, et al. Communication skills training in oncology. Description and preliminary outcomes of workshops on breaking bad news and managing patient reactions to illness. Cancer 1999;86(5):887-97.
Berman 1983 {published data only}
Bernard 2010 {published data only}
Bird 1993 {published data only}
Booth 1996 {published data only}
Brown 1999 {published data only}
  • Brown JB, Boles M, Mullooly JP, Levinson W. Effect of clinician communication skills training on patient satisfaction. A randomized, controlled trial. Annals of Internal Medicine 1999;131(11):822-9.
Brown 2007 {published data only}
Brown 2011 {published data only}
Brown 2012 {published data only}
  • Bernhard J, Butow P, Aldridge J, Juraskove I, Ribi K, Brown R. Communication about standard treatment options and clinical trials: can we teach doctors new skills to improve patient outcomes?. Psycho-Oncology 2011;epub www.wileyonlinelibrary.com:DOI: 10.1002/pon.2044.
  • Bernhard JB. An international randomized trial of skills training for oncologists concerning communication about standard treatment options and clinical trials with patients with early breast cancer. Psycho-Oncology Conference: 11th World Congress of Psycho-Oncology of the International Psycho-Oncology Society, IPOS Vienna Austria. Conference Start: 20090621 Conference End: 20090625. Conference Publication, 2009:var.pagings.
  • Brown R. Meeting breast cancer patients' decision-making preferences in oncology consultations: Impact on decision specific outcomes. Psycho-Oncology Conference: 13th World Congress of Psycho-Oncology of the International Psycho-Oncology Society, IPOS Antalya Turkey. Conference Start: 20111016 Conference End: 20111020. Conference Publication:[var.pagings]., 2011.
  • Brown R, Butow P, Wilson-Genderson M, Bernhard J, Ribi K, Juraskova I. Meeting the decision-making preferences of patients with breast cancer in oncology consultations: impact on decision-related outcomes. Journal of Clinical Oncology 2012;30(8):857-62.
Burgess 2008 {published data only}
  • Burgess CCB. Promoting early presentation of breast cancer: Development of a psycho-educational intervention. Chronic Illness 2008;4(1):13-27.
Bylund 2010 {published data only}
Bylund 2011a {published data only}
  • Bylund CL, Brown RF, Bialer PA, Levin TT, Lubrano di Ciccone B, Kissane DW, et al. Developing and implementing an advanced communication training program in oncology at a comprehensive cancer center. Journal of Cancer Education 2011;26(4):604-11.
Bylund 2011b {published data only}
  • Bylund CL, Goytia J, D'Agostino A, Bulone L, Horner J, Li Y, et al. Evaluation of a pilot communication skills training intervention for minority cancer patients. Journal of Pyschosocial Oncology 2011;29(4):347-59.
Cantwell 1997 {published data only}
Caps 2010 {published data only}
  • Caps E, Libert Y, Marchal S, Bragard I, Etienne AM. Optimizing team members communication skills in radiation therapy: content and feasibility of a Belgian Inter-university curriculum. Psycho-Oncology; conference (var. pagings). 2010; Vol. 19 (Suppl 2):S1-313.
Chandawarkar 2011 {published data only}
  • Chandawarkar RYR. Pretraining and posttraining assessment of residents' performance in the fourth accreditation council for graduate medical education competency: Patient communication skills. Archives of Surgery 2011;146(8):916-21.
Charlton 1993 {published data only}
Clark 2009 {published data only}
  • Clark P. Reducing psychological distress in the in-patient oncology treatment setting using FLEX Care: An intervention study. Psycho-Oncology Conference: 6th Annual Conference of the American Psychosocial Oncology Society, APOS Charlotte, NC United States. Conference Start: 20090205 Conference End: 20090208. 2009:Conference Publication:[var.pagings].
Claxton 2011 {published data only}
Connolly 2010 {published data only}
  • Connolly M, Perryman J, McKenna Y, Orford J, Thomson L, Shuttleworth J, et al. SAGE & THYME: a model for training health and social care professionals in patient-focussed support. Patient Education and Counseling 2010;79(1):87-93.
Cort 2009 {published data only}
  • Cort E, Moorey S, Hotopf M, Kapari M, Monroe B, Hansford P, et al. Palliative care nurses' experiences of training in cognitive behaviour therapy and taking part in a randomised controlled trial. International Journal of Palliative Nursing 2009;15(6):290-8.
Cowan 1997 {published data only}
  • Cowan DH, Laidlaw JC, Russell ML. A strategy to improve communication between health care professionals and people living with cancer: II. Follow-up of a workshop on the teaching and assessment of communication skills in Canadian Medical Schools. Journal of Cancer Education 1997;12(3):161-5.
Craytor 1978 {published data only}
  • Craytor JK, Brown JK, Morrow GR. Assessing learning needs of nurses who care for persons with cancer. Cancer Nursing 1978 1978;1(3):211-20.
Crit 2006 {published data only}
  • No authors listed. The critical need to communicate effectively with the children of cancer patients. Journal of Supportive Oncology 2006;4(2):75-6.
de Bie 2011 {published data only}
Del 2009 {published data only}
  • Del VA, Bavelas J, Healing S, MacLean G, Kirk P. An experimental investigation of the dilemma of delivering bad news. Patient Education and Counselling 2009;77(3):443-9.
Delvaux 1997 {published data only}
de Rond 2000 {published data only}
  • de Rond MEJ, de Wit R, van Dam FSA, Muller MJ. A pain monitoring program for nurses: effects on communication, assessment and documentation of patients' pain. Journal of Pain & Symptom Management 2000;20(6):424-39.
Dixon 2001 {published data only}
Durgahee 1997 {published data only}
Fallowfield 1998 {published data only}
  • Fallowfield L, Lipkin M, Hall A. Teaching senior oncologists communication skills: results from phase I of a comprehensive longitudinal program in the United Kingdom. Journal of Clinical Oncology 1998;16(5):1961-8.
Fallowfield 2001 {published data only}
Faulkner 1984 {published data only}
Faulkner 1992 {published data only}
  • Faulkner A. The evaluation of training programmes for communication skills in palliative care. Journal of Cancer Care 1992;1(2):75-8.
Favre 2007 {published data only}
  • Favre N, Despland JN, de Roten Y, Drapeau M, Bernard M, Stiefel F. Psychodynamic aspects of communication skills training: a pilot study. Supportive Care in Cancer 2007;15(3):333-7.
Ferrell 1998a {published data only}
Ferrell 1998b {published data only}
  • Ferrell BR, Virani R, Grant M. Improving end-of-life care education in home care. Journal of Palliative Medicine 1998;1(1):11-9.
Fineberg 2005 {published data only}
  • Fineberg IC. Preparing professionals for family conferences in palliative care: Evaluation results of an interdisciplinary approach. Journal of Palliative Medicine 2005;8(4):857-66.
Finset 2003 {published data only}
Fujimori 2003 {published data only}
  • Fujimori M, Oba A, Koike M, Okamura M, Akizuki N, Kamiya M. Communication skills training for Japanese oncologists on how to break bad news. Journal of Cancer Education 2003;18(4):194-201.
Fukui 2008 {published data only}
Girgis 1997 {published data only}
Glimelius 1995 {published data only}
  • Glimelius B, Birgegard G, Hoffman K, Kvale G, Sjödén PO. Information to and communication with cancer patients: Improvements and psychosocial correlates in a comprehensive care program for patients and their relatives. Patient Education & Counselling 1995;25(2):171-82.
Gordon 1995 {published data only}
  • Gordon GH, Rust K. Evaluating a faculty development course on medical interviewing. In: Lipkin M, Putnam SM, Lazare A editor(s). The Medical Interview: Clinical Care, Education and Research. Frontiers of Primary Care. New York, NY, USA: Springer-Verlag, 1995:436-447.
Gutheil 2005 {published data only}
Hainsworth 1996 {published data only}
  • Hainsworth DS. The effect of death education on attitudes of hospital nurses toward care of the dying. Oncology Nursing Forum 1996;23(6):963-7.
Hall 1999 {published data only}
Hallenbeck 1999 {published data only}
  • Hallenbeck JL, Bergen MR. A medical resident inpatient hospice rotation: experiences with dying and subsequent changes in attitudes and knowledge. Journal of Palliative Medicine 1999;2(2):197-208.
Heaven 1996 {published data only}
  • Heaven CM, Maguire GP. Training hospice nurses to elicit patient concerns. Psycho-Oncology; conference abstract 1995; Vol. 4, issue 2.
Heaven 1996b {published data only}
Hellbom 2001 {published data only}
  • Hellbom M, Brandberg Y, Kurland J, Arving C, Thalén-Lindström A, Glimelius B, et al. Assessment and treatment of psychosocial problems in cancer patients: an exploratory study of a course for nurses. Patient Education and Counseling 2001;45(2):101-6.
Hietanen 2007 {published data only}
  • Hietanen PS, Aro AR, Holli KA, Schreck M, Peura A, Joensuu HT. A short communication course for physicians improves the quality of patient information in a clinical trial. Acta Oncologica 2007;46(1):42-8.
Hoffman 2002 {published data only}
  • Hoffman M, Steinberg M. Development and implementation of a curriculum in communication skills and psycho-oncology for medical oncology fellows. Journal of Cancer Education 2002;17(4):196-200.
Hulsman 1997 {published data only}
  • Hulsman RL, Ros WJ, Janssen M, Winnubst JA. INTERACT-CANCER. The development and evaluation of a computer-assisted course on communication skills for medical specialists in oncology. Patient Education & Counseling 1997;30(2):129-41.
Hulsman 2002 {published data only}
Hundley 2008 {published data only}
  • Hundley G. The effectiveness of "delivering unfavorable news to patients diagnosed with cancer" training program for oncologists in Uzbekistan. Dissertation Abstracts International Section A: Humanities and Social Sciences. Orlando, Florida: University of Central Florida, 2008; Vol. 2156, issue 69:6.
  • Hundley G. The effectiveness of "delivering unfavorable news to patients diagnosed with cancer" training program for oncologists in Uzbekistan. PhD dissertation 2008; Vol. UMI Number: 3319247:iii-15.
Jefford 2011 {published data only}
  • Jefford M, Lotfi-Jam K, Baravelli C, Grogan S, Rogers M, Krishnasamy M, et al. Development and pilot testing of a nurse-led posttreatment support package for bowel cancer survivors. Cancer Nursing 2011;34(3):E1-10.
Ke 2008 {published data only}
  • Ke LS, Chiu TY, Hu WY, Lo SS, Ke LS, Chiu TY, et al. Effects of educational intervention on nurses' knowledge, attitudes, and behavioral intentions toward supplying artificial nutrition and hydration to terminal cancer patients. Supportive Care in Cancer 2008;16(11):1265-72.
Kinnane 2011 {published data only}
  • Kinnane NA, Waters T, Aranda S. Evaluation of a pilot 'peer support' training programme for volunteers in a hospital-based cancer information and support centre. Supportive Care in Cancer 2011;19(1):81-90.
Kruse 2003 {published data only}
  • Kruse J, Schmitz N, Woller W, Clar B, Meyer E, Grinschgl A, et al. [Effects of a psychosocial education programme to improve doctor-patient interaction with cancer patients]. Zeitschrift für Psychosomatische Medizin und Psychotherapie 2003;49(3):232-45.
Ladouceur 2003 {published data only}
  • Ladouceur R, Goulet F, Gagnon R, Boulé R, Girard G, Jacques A, et al. Breaking bad news: impact of a continuing medical education workshop. Journal of Palliative Care 2003;19(4):238-45.
La Monica 1987 {published data only}
  • La Monica EL, Madea AR, Oberst MT. Empathy and nursing care outcomes. Scholarly Inquiry for Nursing Practice 1987;1:197-213.
Larbig 2009 {published data only}
  • Larbig WD. Psychosocial online counselling in breast cancer patients. Psycho-Oncology Conference: 11th World Congress of Psycho-Oncology of the International Psycho-Oncology Society, IPOS Vienna Austria. Conference Start: 20090621 Conference End: 20090625. 2009:Conference Publication:[var.pagings]..
Lenzi 2011 {published data only}
Libert 2003 {published data only}
  • Libert Y, Janne P, Razavi D, Merckaert I, Scalliet P, Delvaux N, et al. Impact of medical specialists' locus of control on communication skills in oncological interviews. British Journal of Cancer 2003;88(4):502-9.
Linder 1999 {published data only}
  • Linder JF, Blais J, Enders SR, Melberg SE, Meyers FJ. Palliative education: a didactic and experiential approach to teaching end-of-life care. Journal of Cancer Education 1999;14(3):154-60.
Liu 2007 {published data only}
  • Liu J, Mok E, Wong T, Xue L, Xu B. Evaluation of an integrated communication skills training program for nurses in cancer care in Beijing, China. Nursing Research 2007;56(3):202-9.
Lloyd-Williams 1996 {published data only}
  • Lloyd-Williams M, Lloyd-Williams F. Communication skills: the House Officer's perception. Journal of Cancer Care 1996;5(4):151-3.
Loiselle 2011 {published data only}
  • Loiselle CG. Training the next generation of researchers in psychosocial oncology: Research priorities and future directions. Psycho-Oncology: Conference: 11th World Congress of Psycho-Oncology of the International Psycho-Oncology Society, IPOS Vienna Austria. Conference Start: 20090621 Conference End: 20090625.. 2009.
Macauley 2011 {published data only}
Madhavan 2011 {published data only}
  • Madhavan S, Sanders AE, Chou WYS, Shuster A, Boone KW, Dente MA, et al. Pediatric palliative care and eHealth: Opportunities for patient-centered care. American Journal of Preventative Medicine 2011;5 (Suppl 2):S208-216.
Maguire 1996a {published data only}
Maguire 1996b {published data only}
  • Maguire P, Booth K, Elliott C, Jones B. Helping health professionals involved in cancer care acquire key interviewing skills--the impact of workshops. European Journal of Cancer 1996;32A(9):1486-9.
Martinez 2009 {published data only}
  • Martinez LS, Schwartz JS, Freres D, Fraze T, Hornik RC. Patient-clinician information engagement increases treatment decision satisfaction among cancer patients through feeling of being informed. Patient Education and Counseling 2009;77(3):384-90.
Matrone 1990 {published data only}
  • Matrone JS. The effect of a staff development program on nursing case management competencies and patient outcomes in the acute care setting. [PhD thesis] 1990; Vol. Boston College, USA.
Melo 2011 {published data only}
  • Melo CG, Oliver D. Can addressing death anxiety reduce health care workers' burnout and improve patient care?. Journal of Palliative Care 2011;27(4):287-95.
O'Connor 2011 {published data only}
  • O'Connor M, Fisher C, French L, Halkett G, Jiwa M, Hughes J. Exploring the community pharmacist's role in palliative care: Focusing on the person not just the prescription. Patient Education and Counseling 2011;3:458-64.
Parle 1997 {published data only}
  • Parle M, Maguire P, Heaven C. The development of a training model to improve health professionals' skills, self-efficacy and outcome expectancies when communicating with cancer patients. Social Science & Medicine 1997;44(2):231-40.
Pekmezaris 2011 {published data only}
  • Pekmezaris R, Walia R, Nouryan C, Katinas L, Zeitoun N, Alano G, et al. The Impact of an end-of-life communication skills intervention on physicians-in-training. Gerontology & Geriatrics Education 2011;32(2):152-64.
Pelayo 2011 {published data only}
  • Pelayo M, Cebrian D, Areosa A, Agra Y, Izquierdo JV, Buendia F. Effects of online palliative care training on knowledge, attitude and satisfaction of primary care physicians. BMC Family Practice 2011;12:37.
Pieterse 2006 {published data only}
  • Pieterse AH, van Dulmen AM, Beemer FA, Ausems MG, Bensing JM. Tailoring communication in cancer genetic counseling through individual video-supported feedback: a controlled pretest-posttest design. Patient Education and Counseling 2006;60(3):326-35.
Rask 2009 {published data only}
  • Rask MT, Jensen ML, Andersen J, Zachariae R. Effects of an intervention aimed at improving nurse-patient communication in an oncology outpatient clinic. Cancer Nursing 2009;32(1):E1-11.
Razavi 1991 {published data only}
  • Razavi D, Delvaux N, Farvacques C, Robaye E. Brief psychological training for health professionals dealing with cancer patients: a one-year assessment. General Hospital Psychiatry 1991;13:253-60.
Razavi 2000 {published data only}
Razavi 2009 {published data only}
  • Razavi D. Physicians, team work and the cancer patient: The acquisition of communication skills as a promoter of care quality and as a professional stress antidote. Psycho-Oncology Conference: 11th World Congress of Psycho-Oncology of the International Psycho-Oncology Society, IPOS Vienna Austria. Conference Start: 20090621 Conference End: 20090625. Conference Publication:[var.pagings], 2009.
Rose 2008 {published data only}
  • Rose JH, Radziewicz R, Bowmans KF, O'Toole EE. A coping and communication support intervention tailored to older patients diagnosed with late-stage cancer. Clinical Interventions in Aging 2008;3(1):77–95.
Rosenbloom 2007 {published data only}
Roter 1995 {published data only}
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Rushton 2006 {published data only}
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Rutter 1996 {published data only}
Schulman-Green 2003 {published data only}
Shannon 2011 {published data only}
Shields 2010 {published data only}
  • Shields CG, Ziner KW, Bourff SA, Schilling K, Zhao Q, Monahan P, et al. An intervention to improve communication between breast cancer survivors and their physicians. Journal of Psychosocial Oncology 2010;28(6):610-29.
Shipman 2008 {published data only}
Shorr 2000 {published data only}
  • Shorr AF, Niven AS, Katz DE, Parker JM, Eliasson AH. Regulatory and educational initiatives fail to promote discussions regarding end-of-life care. Journal of Pain & Symptom Management 2000;19(3):165-73.
Smith 1991 {published data only}
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Smith 2010 {published data only}
  • Smith MY, DuHamel KN, Egert J, Winkel G. Impact of a brief intervention on patient communication and barriers to pain management: results from a randomized controlled trial. Patient Education and counseling 2010;81(1):79-86.
Street 2010 {published data only}
  • Street RL, Slee C, Kalauokalani DK, Dean DE, Tancredi DJ, Kravitz RL. Improving physician-patient communication about cancer pain with a tailored education-coaching intervention. Patient Education and Counseling 2010;80(1):42-7.
Szmuilowicz 2010 {published data only}
  • Szmuilowicz E, el-Jawahri A, Chiappetta L, Kamdar M, Block S. Improving residents' end-of-life communication skills with a short retreat: a randomized controlled trial. Journal of Palliative Medicine 2010;13(4):439-52.
Timmermans 2006 {published data only}
Ullrich 2011 {published data only}
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Von Gunten 1998 {published data only}
  • von Gunten CF, Martinez J, Neely KJ, Twaddle M, Preodor M. Clinical experience in hospice and palliative medicine for clinicians in practice. Journal of Palliative Medicine 1998;1(3):249-55.
Wetzel 2011 {published data only}
  • Wetzel CM, George A, Hanna GB, Athanasiou T, Black SA, Kneebone RL, et al. Stress management training for surgeons-a randomized, controlled, intervention study. Annals of Surgery 2011;253(3):488-94.
Wilkinson 1998 {published data only}
Wilkinson 1999 {published data only}
Wilkinson 2003 {published data only}
Wong 2001 {published data only}
Wuensch 2011 {published data only}
  • Wuensch A, Goelz T, Bertz H, Wirsching M, Fritzsche K. Disclosing information about randomised controlled trials in oncology: training concept and evaluation of an individualised communication skills training for physicians COM-ON-rct. European Journal of Cancer Care 2011;20(5):570-6.
  • Wuensch A, Goelz T, Ihorst G, Terris DD, Bertz H, Bengel J, et al. Effects of individualised communication skills training on physicians' discussion of clinical trials in oncology: results from a randomised controlled trial. Unpublished manuscript 2011.
  • Wuensch AG. Individualised communication skills training for randomized clinical trials and therapy options in oncology. training concept and results of a RCT. Psycho-Oncology Conference: 11th World Congress of Psycho-Oncology of the International Psycho-Oncology Society, IPOS Vienna Austria. Conference Start: 20090621 Conference End: 20090625. 2009:Conference Publication:[var.pagings].

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References to other published versions of this review

  1. References to studies included in this review
  2. References to studies excluded from this review
  3. Additional references
  4. References to other published versions of this review
Fellowes 2003
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