Intervention Review

Telephone consultation and triage: effects on health care use and patient satisfaction

  1. Frances Bunn1,*,
  2. Geraldine Byrne2,
  3. Sally Kendall3

Editorial Group: Cochrane Effective Practice and Organisation of Care Group

Published Online: 19 JUL 2004

Assessed as up-to-date: 14 FEB 2008

DOI: 10.1002/14651858.CD004180.pub2


How to Cite

Bunn F, Byrne G, Kendall S. Telephone consultation and triage: effects on health care use and patient satisfaction. Cochrane Database of Systematic Reviews 2004, Issue 3. Art. No.: CD004180. DOI: 10.1002/14651858.CD004180.pub2.

Author Information

  1. 1

    University of Hertfordshire, Centre for Research in Primary and Community Care, Hatfield, Hertfordshire, UK

  2. 2

    University of Hertfordshire, Department of Health and Human Sciences, Hatfield, UK

  3. 3

    University of Hertfordshire, Centre for Research in Primary and Community Care (CRIPACC), Hatfield, UK

*Frances Bunn, Centre for Research in Primary and Community Care, University of Hertfordshire, College Lane, Hatfield, Hertfordshire, AL10 9PN, UK. f.bunn@herts.ac.uk.

Publication History

  1. Publication Status: Edited (no change to conclusions)
  2. Published Online: 19 JUL 2004

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