Background
Many previous studies have found that parents and carers of children with complex needs (such as disability, developmental delay or learning difficulties, or other chronic or complex conditions such as autism spectrum disorder) experience exceptional pressure to meet the emotional and physical needs of the affected child or children, while at the same time maintaining family functioning (Cheshire 2010; Lee 2007; McGuire 2004; Resch 2010; Strunk 2010). Parents of children with complex needs often show poor results on markers of psychosocial well-being such as quality of life and life satisfaction, and show elevated levels of psychological distress such as depression, anxiety, or stress (Cheshire 2010; McGuire 2004; Resch 2010). The daily care-giving activities and responsibilities of parents of children with complex needs can require extensive amounts of time, and can be physically and emotionally demanding (McGuire 2004; Resch 2010). These demands on the parent’s/carer’s time and energy can reduce the resources available for other meaningful and health-protective activities such as employment, social activities, and hobbies. Family and social relationships can be disrupted and parents left feeling overwhelmed, isolated and lacking support (McGuire 2004; Resch 2010; Strunk 2010).
Description of the condition
Families of children with complex needs report experiencing more stress than families of children who do not have complex needs, regardless of the child's particular condition (Van Riper 1992; Tak 2002).
Demands of caregiving
Parents caring for children with complex needs experience anxiety about their child's diagnosis and prognosis, and may also experience short-term emotional distress, loneliness, uncertainty and symptoms of depression (Barlow 2006). Physical caregiving activities, supporting the provision of therapy, and advocating for the child can prove extremely time-consuming (McGuire 2004). Parents may have difficulty gaining access to the services and resources they need (Banach 2010).
Behavioural problems may cause stress for families regardless of the underlying condition. For example, in families where children have a developmental delay, behavioural problems resulting from the delay were a greater contributor to increased parenting stress than was the developmental delay itself (Baker 2002). Parents may feel a lack of confidence in dealing with behavioural issues and suffer from a paucity of support services (Twoy 2007).
Changes to family life
A recent review found that chronic diseases in children interfere with daily life in the family, increasing the parents' burden of care (Barlow 2006). Balancing the healthcare needs of the affected child against other family needs, and the reduced time for other necessary or enjoyable activities, is a source of family stress (Banach 2010). In addition to stresses directly relating to the child's condition, families of children with complex needs must adapt to new roles, adjust their lives to cope with the needs of the child, and accommodate increased strain on family resources. As well as managing the needs of the affected child and any other children in the family, parents must cope with their own chronic stress and periodic family crises (Bourke-Taylor 2010; Dellve 2006).
Social stigma and isolation
Families in which a child has a chronic illness are at increased risk of isolation from formal and informal social support mechanisms (Tak 2002).
Challenging behaviours may make social outings difficult, a problem exacerbated by a lack of understanding in the community of the underlying condition (Twoy 2007), meaning parents may choose isolation over the frustrations of taking their child out in public (Tak 2002). Physical frailty of the child may similarly restrict parents' ability to maintain social networks.
Parents often feel a need to assist family and friends in handling their feelings about their child's condition, and to educate others about the condition (Dellve 2006). Parents can feel stigmatised (either through the direct actions and comments of others, or indirectly through their own attributions and anxieties about what others might be thinking). As a result, they may restrict social activities or may socialise only with other families whose children have a similar diagnosis. In some cases families may be excluded from social gatherings by others (Gray 2002).
Description of the intervention
The intervention of interest is the creation and maintenance of peer support networks or groups for parents and carers of children with complex needs. The intervention may encompass peer-led and facilitator-led interventions, where the focus is on fostering peer-to-peer interactions and increasing social support. One-to-one, group, face-to-face, and technology-assisted (e.g. conducted by telephone or Internet) interventions will be included in this review.
The aim of peer support interventions, for the purposes of this systematic review, is to enhance the social support (perceived and/or actual) available to participants; and via this means to improve the well-being of parents and carers across a range of psychological and psychosocial indicators.
'Children with complex needs' will be defined in the broadest possible terms to include children with any acute or chronic medical or psychological condition with relatively long-lasting course or sequelae. Examples of conditions for which peer support may be appropriate for parents and carers include but are not limited to: autism spectrum disorders (Whitaker 2002), cerebral palsy (Palit 2006), childhood cancers (Papaikonomou 2007), developmental delay (Buchan 1988), and juvenile rheumatic disease (Daniels 1987).
Peer support is defined in this review as the existence of a community of common interest where people gather (in person or virtually by telephone or computer) to share experiences, ask questions, and provide emotional support and self-help (Eysenbach 2004; Iscoe 1985). This is consonant with definitions used in published Cochrane reviews, with the additional stipulation that the specific knowledge possessed by the peer group is concrete, pragmatic, and derived from personal experience rather than formal training; and that the group consists of individuals who are perceived to be equal (Dale 2008). Peer support interventions can range from the purely emergent, informal, and member-driven, to those that are mandated, professionally-driven, and formal (Doull 2005).
This review will consider a continuum of interventions of various degrees of formality, but which all emphasise the role of personal experience in the provision of peer support. Interventions which utilise a formal or professional facilitator may be included, provided the facilitator's role is to manage group interpersonal processes rather than to provide counselling or psycho-education.
How the intervention might work
Peer support interventions are postulated to work by increasing the amount of social support available to parents and carers of children with complex needs, and providing that support in a form which is most useful and acceptable to participants. Current or prior affiliation with a support group (together with time and resources to adjust to diagnosis) has been suggested as a reason why families of children with complex needs displayed similar levels of function to families of children without such needs (Van Riper 1992). The perceived availability of support may play as great a role in determining stress levels in affected families as the actual support provided (Duarte 2005).
Peer support interventions are intended to supplement parents' existing social networks and reduce feelings of isolation and stigma by introducing individuals, who might otherwise not meet, to others who can appreciate and understand their experiences. Participants' circumstances should be similar but need not be identical. For example, parents who are in the early stages of adjusting to a diagnosis may benefit from the expertise of parents who have been coping with a diagnosis for longer; parents who have been living with their child's condition for some time benefit from feeling that their experiences have meaning for others and from taking on an expert role.
While social support is the primary goal, peer support interventions may additionally increase instrumental (tangible) support for parents by increasing access to local social and health services, and improve parents' knowledge about and confidence in managing their child's illness and other family issues.
Benefits of social support
Social support (defined as a combination of emotional concern, instrumental (tangible) aid, information, and appraisal) may mediate the stress experienced by families of children with serious physical, emotional, or behavioural challenges by contributing to coping resources (Lazarus 1987; Dunkel-Schetter 1987). It reduces stress in, for example, parents of children with severe learning difficulties (Quine 1991). Social integration and support protect against the potentially harmful effects of stressful family circumstances, but also have beneficial effects on well-being whether or not a person is currently under stress (Armstrong 2005).
Emotional support and hope
Reports from practitioners working with parents of children with complex needs reveal that these parents want emotional support (for example, someone to listen and understand), knowledge of others in a similar situation who are doing well, and to hear stories from others that give them hope for the future and make them feel less alone (Santelli 1996).
Reduction of isolation and stigma
Stigma, either experienced or feared, can lead parents to avoid contact with others. Combined with the time-consuming care tasks undertaken by these parents, this may mean an increased risk of isolation for the families of children with complex needs. Social support can be an effective buffer against isolation (Kerr 2000).
Incidental learning
As well as buffering against stress, social support can have a direct effect on parenting stress by increasing exposure to incidental learning opportunities and competence-promoting social interactions: parents can benefit from the experience and knowledge of their peers without taking part in overt training and information sessions. A general survey of interactions between socio-economic status, positive and negative parenting behaviours, and child difficulties recommended interventions to strengthen parents' social relationships in order to reduce stress and create opportunities for parents to learn from and affirm one another (McConnell 2011).
Advocacy and self efficacy
Social support has been linked with enhanced advocacy skills and confidence in parents of children with complex needs (Banach 2010).
Instrumental support
Valued instrumental (tangible) support includes information about specific disabilities and caring for children with complex needs, and ways to find and get access to services and community resources (Santelli 1996).
Reciprocity
Social support provided by peers is suggested to provide reciprocal benefits: those receiving support gain the advantages described above, while people providing support also report enhanced quality of life and a validation of their previous experiences (Santelli 1997; Schwartz 1999). It has been suggested that social support must be reciprocal (or the possibility of reciprocity must at least exist) in order to be maximally effective (Hogan 2002). A group of peers of similar status provides a plausible arena for this egalitarian give-and-take of mutual support, in contradistinction to the power imbalance which may exist between service provider and service recipient.
Why it is important to do this review
There is a large number of self-help or peer support groups and programs which target parents and carers of children with complex needs (Canary 2008; Davies 2005; Hastings 2004; Law 2001). These groups aim to provide “social support, practical information, and a sense of shared purpose or advocacy” (King 2000, p. 226). It is widely believed that these groups or programs improve parental well-being through the social support mechanisms and peer support provided through the sharing of experiences, information, and understanding, and the provision of adaptive and credible models of coping (Davies 2005; King 2000; Lee 2007; McGuire 2004). However, despite much anecdotal evidence that these benefits do come from participation in such groups and programs (Ainbinder 1998; Davies 2005; Hartman 1992; Law 2001), little research has been undertaken to investigate the outcomes of participation in these groups and programs for the parent/carer, the child, and the family in general.
Social support networks are not always uniformly positive in effect (Ortega 2002). Peer support groups have the potential to damage self-esteem by reinforcing parents' self-image as a member of a stigmatised group, and social comparison can lead to negative affect (Hogan 2002); so it is important to find out when and how peer support interventions help, what barriers might exist to people's access to peer support, and if there are known negative effects.
Existing Cochrane titles in this area are:
Peer support strategies for improving the health and well-being of individuals with chronic diseases (Doull 2005)
Peer-based interventions for reducing morbidity and mortality in HIV-infected women (Doull 2004)
Peer support telephone calls for improving health (Dale 2008)
This review will create a point of difference from the existing Cochrane reviews through its focus on the target population of parents and carers of children and adolescents with complex needs, rather than focusing on the individual with special needs themselves, or parents/carers of adults with special needs. This is an important and urgent area of investigation due to the exceptional pressures these parents/carers can be under to meet the needs of the child, often while maintaining a number of other roles. There is a large number of support groups and programs targeting parents/carers of children with complex needs, and it is important (given the competing demands on parents' time) to rigorously evaluate the outcome of these interventions.
If peer support programs are effective for parents and of children with complex needs, it is also important to know if particular subgroups receive more or less benefit than others, or if particular settings and modes of delivery are more effective than others. Some variables which may influence the effectiveness of peer support groups (and which should be investigated via subgroup analysis) include:
How socially connected are parents before commencing the intervention?
While all parents may benefit from contact with parents in situations very similar to their own, those who are already well supported with social connections might be expected to benefit less. Alternatively, it may be that peers (as defined in this review) provide a benefit regardless of existing social connectedness.
How is the peer support delivered: in pairs, in a group, peer-led, facilitator-led?
For example, do parents of newly-diagnosed children benefit more than parents who have been living with a diagnosis for longer, or vice versa; or is it best to match 'novice' with 'veteran' parents? Parents who have more experience living with a condition are well placed to provide information and tangible support to less experienced parents, and having gained some distance on the emotions associated with diagnosis may be better placed to provide emotional support than another parent at the same emotional stage. On the other hand such a matching process is administratively costly and may provide no extra benefit. It may be sufficient to assemble peer support groups with no matching process. Would such groups benefit most from being left to form their own connections and ways of operating, or would provision of a facilitator--a more expensive alternative--be of benefit?
Should peer support be delivered face-to-face, or assisted by technology?
Must a group or pair meet physically, or are telephone and internet 'virtual' groups equally helpful? It may be that there is no substitute for interacting with peers in a physical setting; but on the other hand the benefits of reduced cost, travel burden, and time requirements may be sufficient to outweigh any reduction in the effectiveness of virtual peer support.
Is there an optimum group size (apart from the support pairs considered above)?
More group members increases the resources available to the group, but there may be a point at which numbers become so large that the group fragments.
Is there an optimum duration, either of individual sessions or of the intervention?
It may be that after a minimum time for support structures to develop and be felt by members, there is a duration after which no further benefits accrue. Alternatively, benefits may continue to be felt by members, but permanent peer support networks have been developed which no longer require participation in the intervention to be maintained.
Is there an optimum timing for peer support interventions?
The need for support and the ability both to benefit from it and to offer it to others may differ between those with newly-diagnosed children and those who have been living with their child's condition for some time.
Is it better for peer groups or pairs to be homogeneous (that is, age- or condition-specific)?
Parents of children with very similar conditions may have heightened potential to offer peer support due to having greater knowledge and experiences in common. In some cases, for example when located in hospitals, they may be relatively easy to set up. In most cases, however, matching parents on particular criteria will be administratively burdensome, and hence costly, in comparison with providing a venue and a referral mechanism only. It may also be the case that homogenous groups are unnecessary because the experience of living with any chronic or complex condition in a child is sufficient to create a peer group for the purposes of support.
We will, where possible, conduct subgroup analyses in order to answer these questions.

