Background
Description of the condition
During intensive care unit (ICU) admission, patients experience a variety of physical and psychological stressors, which may result in psychological disorders including anxiety, depression and post-traumatic stress disorder (PTSD) (Ringdal 2005; Hofhuis 2008; Wang 2009). Elevated and prolonged stress can also have detrimental consequences on other health outcomes, affecting wound healing and susceptibility to infection (Herbert 1993; Walburn 2009). The duration of psychological disorders frequently extends beyond discharge from the ICU (Ringdal 2005) and can impact a patient’s recovery as well as the mental health of carers or relatives (Davidson 2007). For example, among people treated in ICUs, reported anxiety and depression prevalence ranges from 12% to 43% (Eddleston 2000; Scragg 2001) and 10% to 30% (Eddleston 2000; Scragg 2001; Davydow 2009), respectively. A recent meta-analysis estimated that PTSD occurs in 20% of people treated in ICUs (Parker 2015). Family members of critically-ill patients are also at risk of depression, anxiety, PTSD and complicated grief (Haines 2015; Kross 2015). The prevalence of anxiety, depression and PTSD in carers of people treated in ICUs is reported as ranging from 15% to 24%, 5% to 36% and 35% to 57%, respectively (van Beusekom 2015). Ineffective communication between healthcare professionals and patients/carers, or a lack of information, can exacerbate psychological disorders, both during and after an ICU stay (Magnus 2006).
Description of the intervention
Information or education interventions represent one type of communication intervention and include structured information programmes, information leaflets, face-to-face briefings, recorded messages and patient diaries. These interventions aim to improve knowledge (for example, of the condition, care, expected length of stay or sources of support during recovery) and comprehension in patients and their carers, to reduce anxiety and ultimately improve health outcomes (Azoulay 2002; Hofhuis 2008; Linton 2008). Information or education interventions may involve communication of important information from healthcare provider to patient, but can also incorporate elements of patient-to-provider communication whereby the intervention is tailored to the patient’s needs. Patients and carers who are not fluent or literate in the dominant language used by information providers may also face additional challenges (Riley 2006; Joint Commission 2007; Schyve 2007). Timing of the intervention is also an important factor (Fleischer 2014). For example, interventions delivered during ICU admission may focus on the delivery of information to the carer (if the patient is incapacitated or unconscious) who then relays the information to the patient. Such an intervention is reliant on the carer's ability to comprehend and relay the correct information. In comparison, delivery of interventions at the point of discharge may involve both the patient and their carer.
How the intervention might work
There are several potential mechanisms through which information and education interventions might reduce anxiety. The provision of information and education (as a component of supportive communication) can reduce both cardiovascular reactivity (Thorsteinsson 1999) and levels of stress hormones such as cortisol (Floyd 2008). Supportive communication may also serve to encourage a stressed person to reappraise recent traumatic experiences, such as time spent in an ICU. By altering how people appraise stressful events, communication can ameliorate physiological and emotional responses to stress (Chadwick 2016).
Why it is important to do this review
Clinical guidelines recommend effective communication with critically-ill patients and their families during admission to, and discharge from, the ICU. Patient-centred discussions regarding their condition and steps that can be taken during a patient's recovery are also encouraged (NICE CG50). A number of controlled trials have examined the efficacy of education interventions for reducing anxiety and improving outcomes in critically-ill patients (Hwang 1998; Azoulay 2002; Linton 2008; Fleischer 2014) and their carers (Douglas 2005). However, the findings of these trials are conflicting; this conflict may relate to the timing or duration of the intervention. For example, Fleischer 2014 found no benefit (in terms of a reduction in anxiety) of an ICU-specific single episode intervention (comprising face-to-face verbal communication) versus an unspecific conversation of comparable length. In contrast, Hwang 1998 reported a reduction in anxiety for cardiac ICU patients who received an information intervention via tape recording. Both of these studies examined the effect of the interventions on depression and anxiety but only Fleischer 2014 examined longer-term well-being, reporting no effect of the intervention on post-discharge quality of life. Despite the availability of data from individual trials, there are no available up-to-date syntheses of the evidence on education and information interventions for improving outcomes for ICU patients and their carers. Scheunemann 2011 performed a systematic review of randomised controlled trials (RCTs) of interventions to improve communication in intensive care. The authors concluded that the evidence supported the use of printed information and structured communication by the ICU team. The use of ethics consultation or palliative care consultation (e.g. about the appropriateness of aggressive medical treatments) improved emotional outcomes in family members and reduced the length of stay in ICU and treatment intensity. However, despite the review including studies where information interventions were the intervention of interest, the authors highlighted that few of the studies considered patient-centred outcomes beyond mortality.
Our review will serve to re-evaluate the available relevant evidence. Furthermore, our review will focus on one aspect of communication interventions: information or education interventions. The aim of this review is to reduce the uncertainty around whether information or education interventions are effective for improving knowledge and understanding, and ultimately short- and long-term psychological health outcomes, in patients and their carers during and after their stay in an ICU. Additionally, improvements in short-term outcomes potentially result in a shorter duration of stay in the ICU, and may thus reduce resource use.

