Chapter 9. What is the Cost of an IT Outage?

  1. Roger Reid1,
  2. Gareth Fraser-King2 and
  3. W. David Schwaderer1

Published Online: 28 NOV 2006

DOI: 10.1002/9780470028728.ch9

Data Lifecycles: Managing Data for Strategic Advantage

Data Lifecycles: Managing Data for Strategic Advantage

How to Cite

Reid, R., Fraser-King, G. and Schwaderer, W. D. (2006) What is the Cost of an IT Outage?, in Data Lifecycles: Managing Data for Strategic Advantage, John Wiley & Sons, Ltd, Chichester, UK. doi: 10.1002/9780470028728.ch9

Author Information

  1. 1

    Symantec Corporation, USA

  2. 2

    Symantec Corporation, UK

Publication History

  1. Published Online: 28 NOV 2006
  2. Published Print: 17 NOV 2006

ISBN Information

Print ISBN: 9780470016336

Online ISBN: 9780470028728

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Keywords:

  • outage - financial impact;
  • crucial intangible cost area;
  • network outage;
  • employee outage impact;
  • repeated downtime - harming organisation image;
  • expensive corporate-image and marketing campaign;
  • building robust and resilient infrastructure;
  • disaster tolerance;
  • system failure and downtime loss of revenue

Summary

This chapter contains sections titled:

  • Failure is not an option

  • Finding the elusive ROI

  • Building a robust and resilient infrastructure

  • Conclusion – Analysing business impact