Chapter 6. What Quality Means

  1. Saila Laitinen M.Sc. project manager engineer

Published Online: 11 JAN 2007

DOI: 10.1002/9780470059395.ch6

S60 Smartphone Quality Assurance: A Guide for Mobile Engineers and Developers

S60 Smartphone Quality Assurance: A Guide for Mobile Engineers and Developers

How to Cite

Laitinen, S. (2007) What Quality Means, in S60 Smartphone Quality Assurance: A Guide for Mobile Engineers and Developers, John Wiley & Sons, Ltd, Chichester, UK. doi: 10.1002/9780470059395.ch6

Author Information

  1. Nokia, Finland

Publication History

  1. Published Online: 11 JAN 2007
  2. Published Print: 12 JAN 2007

ISBN Information

Print ISBN: 9780470056851

Online ISBN: 9780470059395

SEARCH

Keywords:

  • customer satisfaction surveys;
  • customer information and customer surveys;
  • disseminating customer information;
  • ISO 9000 standard family and quality system standards;
  • ISO standards of quality assurance;
  • Design for Six Sigma (DFSS);
  • quality in service;
  • quality culture and company culture;
  • product development programs with concurrent engineering

Summary

This chapter contains sections titled:

  • Quality Culture

  • Quality Standards

  • Quality in a Product

  • Quality in the S60 Platform and S60-based Phones

  • Summary