66. Total Quality Leadership

  1. Gavriel Salvendy Ph.D. professor founding editor founding chair member scientist Honorary Doctrate Fellow
  1. Johnson A. Edosomwan Chairman Senior Executive Consultant

Published Online: 5 DEC 2007

DOI: 10.1002/9780470172339.ch66

Handbook of Industrial Engineering: Technology and Operations Management, Third Edition

Handbook of Industrial Engineering: Technology and Operations Management, Third Edition

How to Cite

Edosomwan, J. A. (2001) Total Quality Leadership, in Handbook of Industrial Engineering: Technology and Operations Management, Third Edition (ed G. Salvendy), John Wiley & Sons, Inc., Hoboken, NJ, USA. doi: 10.1002/9780470172339.ch66

Editor Information

  1. School of Industrial Engineering, Purdue University, West Lafayette, Indiana, USA

Author Information

  1. Johnson & Johnson Associates, Inc., Fairfax, Virginia, USA

Publication History

  1. Published Online: 5 DEC 2007
  2. Published Print: 11 MAY 2001

ISBN Information

Print ISBN: 9780471330578

Online ISBN: 9780470172339

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Keywords:

  • total quality leadership (TQL);
  • customer- and people-driven process;
  • Plan, Approach, Deployment, Evaluation, and Results (PADER) scoring system;
  • TQL implementation success factors

Summary

This chapter contains sections titled:

  • Introduction and Key Definitions

  • Total Quality Leadership System Elements

  • The Total Quality Leadership: Eight Pillars of Quality

  • Total Quality Leadership Tools and Model

  • Implenentation of the Total Quality Leadership Process

  • Selected TQL Success Factors and Conclusions

  • References

  • Additional Reading