67. Quality Tools for Learning and Improvement

  1. Gavriel Salvendy Ph.D. professor founding editor founding chair member scientist Honorary Doctrate Fellow
  1. Lloyd Provost Improvement Advisor

Published Online: 5 DEC 2007

DOI: 10.1002/9780470172339.ch67

Handbook of Industrial Engineering: Technology and Operations Management, Third Edition

Handbook of Industrial Engineering: Technology and Operations Management, Third Edition

How to Cite

Provost, L. (2007) Quality Tools for Learning and Improvement, in Handbook of Industrial Engineering: Technology and Operations Management, Third Edition (ed G. Salvendy), John Wiley & Sons, Inc., Hoboken, NJ, USA. doi: 10.1002/9780470172339.ch67

Editor Information

  1. School of Industrial Engineering, Purdue University, West Lafayette, Indiana, USA

Author Information

  1. Associates In Process Improvement, Austin, Texas, USA

Publication History

  1. Published Online: 5 DEC 2007
  2. Published Print: 11 MAY 2001

ISBN Information

Print ISBN: 9780471330578

Online ISBN: 9780470172339

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Keywords:

  • quality tools in learning and improvement;
  • cause-and-effect diagram (C&E) tool;
  • Quality function deployment (QFD);
  • tools for understanding relationships;
  • linkage of processes (LOP)

Summary

This chapter contains sections titled:

  • Model for Improvement (PDSA)

  • Tools for Viewing Systems and Processes

  • Tools for Gathering Information

  • Tools for Organizing Information

  • Tools for Understanding Variation

  • Tools for Understanding Relationships

  • Integration of the Tools for Improvement

  • Case Study: Using the Tools to Improve

  • Additional Reading