Chapter 67. Quality Tools for Learning and Improvement
- Gavriel Salvendy Ph.D. professor founding editor founding chair member scientist Honorary Doctrate Fellow
Published Online: 5 DEC 2007
DOI: 10.1002/9780470172339.ch67
Copyright © 2001 John Wiley & Sons, Inc.
Book Title
Handbook of Industrial Engineering: Technology and Operations Management, Third Edition
Additional Information
How to Cite
Provost, L. (2007) Quality Tools for Learning and Improvement, in Handbook of Industrial Engineering: Technology and Operations Management, Third Edition (ed G. Salvendy), John Wiley & Sons, Inc., Hoboken, NJ, USA. doi: 10.1002/9780470172339.ch67
Editor Information
School of Industrial Engineering, Purdue University, West Lafayette, Indiana, USA
Publication History
- Published Online: 5 DEC 2007
- Published Print: 11 MAY 2001
ISBN Information
Print ISBN: 9780471330578
Online ISBN: 9780470172339
- Summary
- Chapter
Keywords:
- quality tools in learning and improvement;
- cause-and-effect diagram (C&E) tool;
- Quality function deployment (QFD);
- tools for understanding relationships;
- linkage of processes (LOP)
Summary
This chapter contains sections titled:
Model for Improvement (PDSA)
Tools for Viewing Systems and Processes
Tools for Gathering Information
Tools for Organizing Information
Tools for Understanding Variation
Tools for Understanding Relationships
Integration of the Tools for Improvement
Case Study: Using the Tools to Improve
Additional Reading