6. The Speech IVR as a Survey Interviewing Methodology

  1. Frederick G. Conrad PhD2 and
  2. Michael F. Schober PhD3
  1. Jonathan Bloom PhD

Published Online: 29 MAR 2007

DOI: 10.1002/9780470183373.ch6

Envisioning the Survey Interview of the Future

Envisioning the Survey Interview of the Future

How to Cite

Bloom, J. (2007) The Speech IVR as a Survey Interviewing Methodology, in Envisioning the Survey Interview of the Future (eds F. G. Conrad and M. F. Schober), John Wiley & Sons, Inc., Hoboken, NJ, USA. doi: 10.1002/9780470183373.ch6

Editor Information

  1. 2

    Institute for Social Research, University of Michigan, Ann Arbor, Michigan, USA

  2. 3

    New School for Social Research, New York, New York, USA

Author Information

  1. SpeechCycle, Inc., New York, New York, USA

Publication History

  1. Published Online: 29 MAR 2007
  2. Published Print: 9 NOV 2007

ISBN Information

Print ISBN: 9780471786276

Online ISBN: 9780470183373

SEARCH

Keywords:

  • Current Employment Statistics (CES) program;
  • computer-assisted telephone interviews (CATIs);
  • context-sensitive help prompt

Summary

This chapter contains sections titled:

  • Introduction

  • A Brief Introduction to Speech Recognition

  • Speech Recognition Applied to IVR Systems

  • Speech IVR Systems Compared to CATIs

  • Speech IVR Systems Compared to Touchtone IVR Systems

  • Conclusion

  • References