2. Quality Function Deployment and the House of Quality

  1. Abbie Griffin Presidential Chair member2 and
  2. Stephen Somermeyer chemical engineering, MBA Principal Head Board member3
  1. Gerry Katz Management Science, master of science Executive Vice President

Published Online: 16 APR 2008

DOI: 10.1002/9780470209943.ch2

The PDMA ToolBook 3 for New Product Development

The PDMA ToolBook 3 for New Product Development

How to Cite

Katz, G. (2007) Quality Function Deployment and the House of Quality, in The PDMA ToolBook 3 for New Product Development (eds A. Griffin and S. Somermeyer), John Wiley & Sons, Inc., Hoboken, NJ, USA. doi: 10.1002/9780470209943.ch2

Editor Information

  1. 2

    University of Utah, USA

  2. 3

    Somermeyer & Associates, USA

Author Information

  1. Applied Marketing Science, Inc., USA

Publication History

  1. Published Online: 16 APR 2008
  2. Published Print: 3 OCT 2007

ISBN Information

Print ISBN: 9780470089231

Online ISBN: 9780470209943

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Keywords:

  • quality function deployment (QFD);
  • House of Quality and QFD;
  • linking the WHAT's to the How's;
  • House of Quality matrix;
  • performance measure analysis (PMA)

Summary

This chapter contains sections titled:

  • The History of QFD

  • The Problem at Kobe Shipyard

  • What you Need to Get Started

  • The House of Quality Matrix

  • An Example of a Completed House of Quality

  • After the House of Quality, What's Next?

  • When and When not to use QFD

  • The Overall Goal of QFD

  • References