Chapter 16. Mastering the Journey Toward Lean

  1. William M. Carty
  1. Cynthia Burns

Published Online: 26 MAR 2008

DOI: 10.1002/9780470294734.ch16

Materials & Equipment/Whitewares: Ceramic Engineering and Science Proceedings, Volume 23, Issue 2

Materials & Equipment/Whitewares: Ceramic Engineering and Science Proceedings, Volume 23, Issue 2

How to Cite

Burns, C. (2002) Mastering the Journey Toward Lean, in Materials & Equipment/Whitewares: Ceramic Engineering and Science Proceedings, Volume 23, Issue 2 (ed W. M. Carty), John Wiley & Sons, Inc., Hoboken, NJ, USA. doi: 10.1002/9780470294734.ch16

Author Information

  1. Rockwell Automation, Canada

Publication History

  1. Published Online: 26 MAR 2008
  2. Published Print: 1 JAN 2002

ISBN Information

Print ISBN: 9780470375778

Online ISBN: 9780470294734

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Keywords:

  • marketplace;
  • customers;
  • lower pricing;
  • perfect quality;
  • customer satisfaction

Summary

In today's marketplace, businesses must continually grow and improve in order to survive. Customers are continually raising their expections. They want lower pricing, perfect quality, and faster deliveries. Lean enterprise is Rockwell Automotion's overall growth strategy directed at improving customer satisfoction and creathg competitive advantage through cycle time reductions in all areas of the business. This case study of Rockwell Automation Canada's lean initiatives demonstrates the power of using these philosophies in an organization. In this presentation, Rockwell's implementation steps, results, and lessons learned will be shared.