Chapter 2. Philosophy, Principles, and Implementation of Continuous Improvement
- John B Wachtman Jr.
Published Online: 28 MAR 2008
Copyright © 1994 The American Ceramics Society
A Collection of Papers Presented at the 54th Conference on Glass Problems: Ceramic Engineering and Science Proceedings, Volume 15, Issue 2
How to Cite
Hamlin, C. and Stewart, G. (1994) Philosophy, Principles, and Implementation of Continuous Improvement, in A Collection of Papers Presented at the 54th Conference on Glass Problems: Ceramic Engineering and Science Proceedings, Volume 15, Issue 2 (ed J. B. Wachtman), John Wiley & Sons, Inc., Hoboken, NJ, USA. doi: 10.1002/9780470314401.ch2
- Published Online: 28 MAR 2008
- Published Print: 1 JAN 1994
Print ISBN: 9780470375303
Online ISBN: 9780470314401
- consumers glass;
- traditional functional silos;
- performance improvements;
- operations audits;
Continuous improvement has many definitions and approaches. This paper deals with the business forces that faced Consumers Glass, and the role of continuous improvement (CI)in the company in changing the culture and way of doing business in order to return to profitability. The authors give an overview of the key elements of the recovery plan, then, in more detail, discuss the change principles and philosophy employed, and the initiatives undertaken to enhance teamwork and break down traditional functional silos. Examples of the types of projects tackled and the measurements used to launch (and institutionalize) the CI process are discussed. The successes and areas still requiring attention are reviewed.