Chapter 2. Philosophy, Principles, and Implementation of Continuous Improvement

  1. John B Wachtman Jr.
  1. Chris Hamlin and
  2. Gordon Stewart

Published Online: 28 MAR 2008

DOI: 10.1002/9780470314401.ch2

A Collection of Papers Presented at the 54th Conference on Glass Problems: Ceramic Engineering and Science Proceedings, Volume 15, Issue 2

A Collection of Papers Presented at the 54th Conference on Glass Problems: Ceramic Engineering and Science Proceedings, Volume 15, Issue 2

How to Cite

Hamlin, C. and Stewart, G. (1994) Philosophy, Principles, and Implementation of Continuous Improvement, in A Collection of Papers Presented at the 54th Conference on Glass Problems: Ceramic Engineering and Science Proceedings, Volume 15, Issue 2 (ed J. B. Wachtman), John Wiley & Sons, Inc., Hoboken, NJ, USA. doi: 10.1002/9780470314401.ch2

Author Information

  1. Consumers Glass Toronto, Ontario Canada

Publication History

  1. Published Online: 28 MAR 2008
  2. Published Print: 1 JAN 1994

ISBN Information

Print ISBN: 9780470375303

Online ISBN: 9780470314401

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Keywords:

  • consumers glass;
  • traditional functional silos;
  • performance improvements;
  • operations audits;
  • accountability

Summary

Continuous improvement has many definitions and approaches. This paper deals with the business forces that faced Consumers Glass, and the role of continuous improvement (CI)in the company in changing the culture and way of doing business in order to return to profitability. The authors give an overview of the key elements of the recovery plan, then, in more detail, discuss the change principles and philosophy employed, and the initiatives undertaken to enhance teamwork and break down traditional functional silos. Examples of the types of projects tackled and the measurements used to launch (and institutionalize) the CI process are discussed. The successes and areas still requiring attention are reviewed.