Chapter 1. Total Quality Management and World-Class Quality

  1. John B. Wachtman Jr
  1. Otto Beckendorf

Published Online: 26 MAR 2008

DOI: 10.1002/9780470314449.ch1

Proceedings of the 55th Porcelain Enamel Institute Technical Forum: Ceramic Engineering and Science Proceedings, Volume 15, Issue 3

Proceedings of the 55th Porcelain Enamel Institute Technical Forum: Ceramic Engineering and Science Proceedings, Volume 15, Issue 3

How to Cite

Beckendorf, O. (2008) Total Quality Management and World-Class Quality, in Proceedings of the 55th Porcelain Enamel Institute Technical Forum: Ceramic Engineering and Science Proceedings, Volume 15, Issue 3 (ed J. B. Wachtman), John Wiley & Sons, Inc., Hoboken, NJ, USA. doi: 10.1002/9780470314449.ch1

Author Information

  1. Statistical Consultant Brentwood, TN 37027

Publication History

  1. Published Online: 26 MAR 2008
  2. Published Print: 1 JAN 1994

ISBN Information

Print ISBN: 9780470375310

Online ISBN: 9780470314449

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Keywords:

  • management;
  • customers;
  • symptoms;
  • hypothesized;
  • parameters

Summary

Total quality management is defined. Its role in world-class quality is discussed, vital elements of customer satisfaction are underlined. Steps to achieve quality results are explained.