Chapter 17. Achieving Quality Satisfaction by Utilizing Full Employee Participation

  1. John B. Wachtman Jr
  1. W. Eugene Milkie and
  2. William Schieferstein

Published Online: 26 MAR 2008

DOI: 10.1002/9780470314449.ch17

Proceedings of the 55th Porcelain Enamel Institute Technical Forum: Ceramic Engineering and Science Proceedings, Volume 15, Issue 3

Proceedings of the 55th Porcelain Enamel Institute Technical Forum: Ceramic Engineering and Science Proceedings, Volume 15, Issue 3

How to Cite

Milkie, W. E. and Schieferstein, W. (1994) Achieving Quality Satisfaction by Utilizing Full Employee Participation, in Proceedings of the 55th Porcelain Enamel Institute Technical Forum: Ceramic Engineering and Science Proceedings, Volume 15, Issue 3 (ed J. B. Wachtman), John Wiley & Sons, Inc., Hoboken, NJ, USA. doi: 10.1002/9780470314449.ch17

Author Information

  1. Clyde Division, Whirlpool Corp. Clyde, OH 43410

Publication History

  1. Published Online: 26 MAR 2008
  2. Published Print: 1 JAN 1994

ISBN Information

Print ISBN: 9780470375310

Online ISBN: 9780470314449

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Keywords:

  • employees;
  • production;
  • baskets;
  • customers;
  • prototype

Summary

Involvement of all employees in a three-ship, continuous-production large appliance plant is discussed. Their participation in identifying, prioritizing, and resolving quality problems on a continuing basis is explained.