7. Modeling Web Usability Diagnostics on the Basis of Usage Statistics

  1. Wolfgang Jank and
  2. Galit Shmueli
  1. Avi Harel1,
  2. Ron S. Kenett2 and
  3. Fabrizio Ruggeri3

Published Online: 2 JAN 2008

DOI: 10.1002/9780470315262.ch7

Statistical Methods in e-Commerce Research

Statistical Methods in e-Commerce Research

How to Cite

Harel, A., Kenett, R. S. and Ruggeri, F. (2008) Modeling Web Usability Diagnostics on the Basis of Usage Statistics, in Statistical Methods in e-Commerce Research (eds W. Jank and G. Shmueli), John Wiley & Sons, Inc., Hoboken, NJ, USA. doi: 10.1002/9780470315262.ch7

Editor Information

  1. Department of Decision, Operations and Information Technologies, R.H. Smith School of Business, University of Maryland, College Park, Maryland, USA

Author Information

  1. 1

    Ergolight Ltd., Haifa, Israel

  2. 2

    KPA Ltd., Raanana, Israel, and Department of Applied Mathematics and Statistics, University of Torino, Torino, Italy

  3. 3

    CNR IMATI, Milano, Italy

Publication History

  1. Published Online: 2 JAN 2008
  2. Published Print: 10 SEP 2008

ISBN Information

Print ISBN: 9780470120125

Online ISBN: 9780470315262

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Keywords:

  • web usability diagnostics modeling;
  • modeling website usability;
  • website usability data analysis case studies

Summary

This chapter contains sections titled:

  • Background on e-Commerce Usability

  • Web Analytics

  • Modeling Website Usability

  • Implementation Framework

  • Case Studies of Website Usability Data Analysis

  • Conclusions and Areas for Future Research

  • References

  • Additional Bibliography