Chapter 2. Improved Laboratory Services Using Statistical Process Control

  1. William J. Smothers
  1. Gary W. Henger

Published Online: 28 MAR 2008

DOI: 10.1002/9780470320334.ch2

Proceedings of the 47th Porcelain Enamel Institute Technical Forum: Ceramic Engineering and Science Proceedings, Volume 7, Issue 5/6

Proceedings of the 47th Porcelain Enamel Institute Technical Forum: Ceramic Engineering and Science Proceedings, Volume 7, Issue 5/6

How to Cite

Henger, G. W. (1986) Improved Laboratory Services Using Statistical Process Control, in Proceedings of the 47th Porcelain Enamel Institute Technical Forum: Ceramic Engineering and Science Proceedings, Volume 7, Issue 5/6 (ed W. J. Smothers), John Wiley & Sons, Inc., Hoboken, NJ, USA. doi: 10.1002/9780470320334.ch2

Author Information

  1. Inland Steel Co., 3210 Watling St. East Chicago, IN 46312

Publication History

  1. Published Online: 28 MAR 2008
  2. Published Print: 1 JAN 1986

ISBN Information

Print ISBN: 9780470374665

Online ISBN: 9780470320334

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Keywords:

  • statistical process control;
  • metallurgical laboratory;
  • laboratory services;
  • customer services;
  • metallurgical service

Summary

Importance of management commitment is stressed. Identifying meaningful data and regularly gathering and communicating information are explained. The use of work planning and SPC tools to implement improvements are reported.