Standard Article

Quality Design, Control, and Improvement

  1. Amitava Mitra

Published Online: 19 JUL 2013

DOI: 10.1002/9780470400531.eorms1073

Wiley Encyclopedia of Operations Research and Management Science

Wiley Encyclopedia of Operations Research and Management Science

How to Cite

Mitra, A. 2013. Quality Design, Control, and Improvement. Wiley Encyclopedia of Operations Research and Management Science. 1–11.

Author Information

  1. Auburn University, College of Business, Auburn, Alabama

Publication History

  1. Published Online: 19 JUL 2013

Abstract

A fundamental requirement for the successful operation of a manufacturing or service organization is the embracing of a culture of quality that is pervasive at all levels of the organization. In manufacturing, the phases associated with the making of a quality product start at the design phase. Incorporation of customer needs in product design is fundamental, as are issues associated with a feasible manufacturing process to make the designed product. Monitoring of the production process is dealt with in quality control while improvement of the product and process to meet customer needs is considered in the quality improvement phase, respectively.

Keywords:

  • design of experiments;
  • product quality;
  • quality function deployment;
  • design for manufacturability;
  • system reliability