Chapter 1. Introduction

  1. Normand L. Frigon and
  2. Harry K. Jackson Jr.

Published Online: 10 NOV 2008

DOI: 10.1002/9780470432716.ch1

Enterprise Excellence: A Practical Guide to World-Class Competition

Enterprise Excellence: A Practical Guide to World-Class Competition

How to Cite

Frigon, N. L. and Jackson, H. K. (2008) Introduction, in Enterprise Excellence: A Practical Guide to World-Class Competition, John Wiley & Sons, Inc., Hoboken, NJ, USA. doi: 10.1002/9780470432716.ch1

Publication History

  1. Published Online: 10 NOV 2008
  2. Published Print: 10 NOV 2008

ISBN Information

Print ISBN: 9780470274736

Online ISBN: 9780470432716

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Keywords:

  • law of unintended consequences;
  • enterprise excellence;
  • market and customer research and communication;
  • unintended consequences of purposive social action;
  • intended consequence of action

Summary

This chapter contains sections titled:

  • Law of Unintended Consequences

  • Enterprise Excellence

  • Enterprise Excellence Model

  • Continuous Measurable Improvement

  • Achieving Enterprise Excellence

  • Key Points