Chapter 1. Introduction
Published Online: 10 NOV 2008
DOI: 10.1002/9780470432716.ch1
Copyright © 2009 Normand L. Frigon & Harry K. Jackson Jr.
Book Title
Enterprise Excellence: A Practical Guide to World-Class Competition
Additional Information
How to Cite
Frigon, N. L. and Jackson, H. K. (2008) Introduction, in Enterprise Excellence: A Practical Guide to World-Class Competition, John Wiley & Sons, Inc., Hoboken, NJ, USA. doi: 10.1002/9780470432716.ch1
Publication History
- Published Online: 10 NOV 2008
- Published Print: 10 NOV 2008
ISBN Information
Print ISBN: 9780470274736
Online ISBN: 9780470432716
- Summary
- Chapter
Keywords:
- law of unintended consequences;
- enterprise excellence;
- market and customer research and communication;
- unintended consequences of purposive social action;
- intended consequence of action
Summary
This chapter contains sections titled:
Law of Unintended Consequences
Enterprise Excellence
Enterprise Excellence Model
Continuous Measurable Improvement
Achieving Enterprise Excellence
Key Points