Chapter 6. Define: Knowing and Understanding Your Processes

  1. Normand L. Frigon and
  2. Harry K. Jackson Jr.

Published Online: 10 NOV 2008

DOI: 10.1002/9780470432716.ch6

Enterprise Excellence: A Practical Guide to World-Class Competition

Enterprise Excellence: A Practical Guide to World-Class Competition

How to Cite

Frigon, N. L. and Jackson, H. K. (2008) Define: Knowing and Understanding Your Processes, in Enterprise Excellence: A Practical Guide to World-Class Competition, John Wiley & Sons, Inc., Hoboken, NJ, USA. doi: 10.1002/9780470432716.ch6

Publication History

  1. Published Online: 10 NOV 2008
  2. Published Print: 10 NOV 2008

ISBN Information

Print ISBN: 9780470274736

Online ISBN: 9780470432716

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Keywords:

  • understanding process variation;
  • developing as-is process and process map;
  • value stream mapping (VSM);
  • process data - acquiring all;
  • organizational value stream mapping

Summary

This chapter contains sections titled:

  • Understanding Process Variation

  • Acquire All Process Documentation

  • Process Mapping

  • Value Stream Mapping

  • Value Stream Analysis

  • Failure Modes and Effects Analysis

  • Key Points