10. Service-Level Agreements (SLAs) in the Grid Environment

  1. Rajkumar Buyya PhD4,5 and
  2. Kris Bubendorfer PhD6
  1. Bastian Koller1,
  2. Eduardo Oliveros2 and
  3. Alfonso Sánchez-Macian3

Published Online: 17 NOV 2009

DOI: 10.1002/9780470455432.ch10

Market-Oriented Grid and Utility Computing

Market-Oriented Grid and Utility Computing

How to Cite

Koller, B., Oliveros, E. and Sánchez-Macian, A. (2009) Service-Level Agreements (SLAs) in the Grid Environment, in Market-Oriented Grid and Utility Computing (eds R. Buyya and K. Bubendorfer), John Wiley & Sons, Inc., Hoboken, NJ, USA. doi: 10.1002/9780470455432.ch10

Editor Information

  1. 4

    The University of Melbourne and Manjrasoft Pty Ltd, Australia

  2. 5

    Department of Computer Science and Software Engineering, The University of Melbourne, Parkville, Melbourne, VIC 3010, Australia

  3. 6

    School of Mathematics, Statistics, and Computer Science, Victoria University of Wellington, Kelburn Parade, Wellington, New Zealand

Author Information

  1. 1

    University of Stuttgart, High Performance Computing Center, Nobelstrasse 19, D-70569 Stuttgart, Germany

  2. 2

    Telefónica I+D, Emilio Vargas, 6, Madrid 28043, Spain

  3. 3

    IT Innovation Centre, University of Southampton, 2 Venture Road, Southampton SO16 7NP, UK

Publication History

  1. Published Online: 17 NOV 2009
  2. Published Print: 12 OCT 2009

Book Series:

  1. Wiley Series on Parallel and Distributed Computing

Book Series Editors:

  1. Albert Y. Zomaya

ISBN Information

Print ISBN: 9780470287682

Online ISBN: 9780470455432



  • policies and agreements and service-level agreement lifecycle;
  • service-level agreements (SLAs) in Grid environment;
  • service-level agreements and legal implications


This chapter contains sections titled:

  • Introduction

  • Background and Related Work

  • The Lifecycle of a Service-Level Agreement

  • Visionary Thoughts for Practitioners

  • Future Research Directions

  • Conclusions

  • References