Chapter 15. Organisational Performance in Services

  1. David Holman2,
  2. Toby D. Wall,
  3. Chris W. Clegg,
  4. Paul Sparrow3 and
  5. Ann Howard4
  1. Rosemary Batt and
  2. Virginia Doellgast

Published Online: 13 MAY 2008

DOI: 10.1002/9780470713365.ch15

The New Workplace: A Guide to the Human Impact of Modern Working Practices

The New Workplace: A Guide to the Human Impact of Modern Working Practices

How to Cite

Batt, R. and Doellgast, V. (2002) Organisational Performance in Services, in The New Workplace: A Guide to the Human Impact of Modern Working Practices (eds D. Holman, T. D. Wall, C. W. Clegg, P. Sparrow and A. Howard), John Wiley & Sons, Ltd, Chichester, UK. doi: 10.1002/9780470713365.ch15

Editor Information

  1. 2

    University of Sheffield, UK

  2. 3

    University of Manchester, UK

  3. 4

    Development Dimensions International, New Jersey, USA

Author Information

  1. School of Industrial and Labour Relations, Cornell University, NY, USA

Publication History

  1. Published Online: 13 MAY 2008
  2. Published Print: 1 JAN 2002

ISBN Information

Print ISBN: 9780471485438

Online ISBN: 9780470713365

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Keywords:

  • service activities;
  • organizations;
  • international immigration;
  • restructuring;
  • occupations

Summary

This chapter contains section titled:

  • Changing Markets, Technologies and Business Strategies

  • Management Practices and Performance Outcomes

  • Systems and Mechanisms Linking Management Practices and Outcomes

  • Discussion and Conclusions

  • References