Chapter 3. The Human Side of Total Quality Management

  1. David Holman2,
  2. Toby D. Wall,
  3. Chris W. Clegg,
  4. Paul Sparrow3 and
  5. Ann Howard4
  1. Richard Cooney and
  2. Amrik Sohal

Published Online: 13 MAY 2008

DOI: 10.1002/9780470713365.ch3

The New Workplace: A Guide to the Human Impact of Modern Working Practices

The New Workplace: A Guide to the Human Impact of Modern Working Practices

How to Cite

Cooney, R. and Sohal, A. (2002) The Human Side of Total Quality Management, in The New Workplace: A Guide to the Human Impact of Modern Working Practices (eds D. Holman, T. D. Wall, C. W. Clegg, P. Sparrow and A. Howard), John Wiley & Sons, Ltd, Chichester, UK. doi: 10.1002/9780470713365.ch3

Editor Information

  1. 2

    University of Sheffield, UK

  2. 3

    University of Manchester, UK

  3. 4

    Development Dimensions International, New Jersey, USA

Author Information

  1. Department of Management, Monash University, Victoria, Australia

Publication History

  1. Published Online: 13 MAY 2008
  2. Published Print: 1 JAN 2002

ISBN Information

Print ISBN: 9780471485438

Online ISBN: 9780470713365

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Keywords:

  • singular organizational practice;
  • quality management;
  • managing manufacturing;
  • organizational performance;
  • quality performance

Summary

This chapter contains section titled:

  • The Varieties of Tqm

  • Managers, Supervisors, Employees and TQM

  • Tqm, Work Design and Employees

  • Continuous Improvement and Tqm

  • Tqm and Human Resource Management

  • Organizational Change and Tqm

  • Tqm and Organizational Performance

  • Conclusion

  • References