Chapter 7. Call Centres
- David Holman2,
- Toby D. Wall,
- Chris W. Clegg,
- Paul Sparrow3 and
- Ann Howard4
Published Online: 13 MAY 2008
Copyright © 2003 John Wiley & Sons Ltd
The New Workplace: A Guide to the Human Impact of Modern Working Practices
How to Cite
Holman, D. (2002) Call Centres, in The New Workplace: A Guide to the Human Impact of Modern Working Practices (eds D. Holman, T. D. Wall, C. W. Clegg, P. Sparrow and A. Howard), John Wiley & Sons, Ltd, Chichester, UK. doi: 10.1002/9780470713365.ch7
University of Sheffield, UK
University of Manchester, UK
Development Dimensions International, New Jersey, USA
- Published Online: 13 MAY 2008
- Published Print: 1 JAN 2002
Print ISBN: 9780471485438
Online ISBN: 9780470713365
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