Chapter 5. References and Ratings

The Eye of the Beholder

  1. Mark Cook

Published Online: 30 JUN 2010

DOI: 10.1002/9780470742723.ch5

Personnel Selection: Adding Value Through People, Fifth Edition

Personnel Selection: Adding Value Through People, Fifth Edition

How to Cite

Cook, M. (2008) References and Ratings, in Personnel Selection: Adding Value Through People, Fifth Edition, Wiley-Blackwell, Oxford, UK. doi: 10.1002/9780470742723.ch5

Publication History

  1. Published Online: 30 JUN 2010
  2. Published Print: 22 OCT 2008

ISBN Information

Print ISBN: 9780470986455

Online ISBN: 9780470742723

SEARCH

Keywords:

  • references and ratings - finding out about applicants, to ask someone who knows them well;
  • 1998 SHRM survey of American employers (SHRM, 1998) - 80% using telephone referencing;
  • validity of references - Employment Recommendation Questionnaire (ERQ), a structured reference by US Civil Service;
  • Hunter and Hunter's (1984) meta-analysis of reference check validity;
  • construct and incremental validity;
  • most references - positive, called ‘Pollyanna effect’;
  • keyword counting - finding that counting mental agility keywords predicts mental ability;
  • text scanning software - keyword counting techniques more feasible;
  • behaviourally anchored rating scale (BARS) format;
  • peer rating - limited practical value in promotions

Summary

This chapter contains sections titled:

  • Introduction

  • References

  • Validity of references

  • Reasons for poor validity of references

  • Improving the reference

  • Law and fairness

  • Ratings

  • Peer assessments

  • Validity of peer ratings

  • Key points

  • Key references