5. Sensemaking in Virtual Teams: The Impact of Emotions and Support Tools on Team Mental Models and Team Performance

  1. Gerard P. Hodgkinson2 and
  2. J. Kevin Ford3
  1. Anat Rafaeli,
  2. Shy Ravid and
  3. Arik Cheshin

Published Online: 14 MAY 2012

DOI: 10.1002/9780470745267.ch5

International Review of Industrial and Organizational Psychology

International Review of Industrial and Organizational Psychology

How to Cite

Rafaeli, A., Ravid, S. and Cheshin, A. (2009) Sensemaking in Virtual Teams: The Impact of Emotions and Support Tools on Team Mental Models and Team Performance, in International Review of Industrial and Organizational Psychology (eds G. P. Hodgkinson and J. K. Ford), John Wiley & Sons, Ltd, Chichester, West Sussex, UK. doi: 10.1002/9780470745267.ch5

Editor Information

  1. 2

    The University of Leeds, UK

  2. 3

    Michigan State University, USA

Author Information

  1. Technion, Industrial Engineering and Management, Haifa, Israel

Publication History

  1. Published Online: 14 MAY 2012
  2. Published Print: 17 APR 2009

ISBN Information

Print ISBN: 9780470680001

Online ISBN: 9780470745267

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Keywords:

  • individual intuition;
  • team mental models;
  • cognitive cycle;
  • sensemaking process;
  • support tools

Summary

This chapter contains sections titled:

  • Introduction

  • Mental Models and Shared Mental Models

  • Types of Team Mental Models

  • Team Mental Models, Team Performance and Team Outcomes

  • Sensemaking

  • Emotion and Sensemaking

  • Tools to Support Sensemaking and the Development of Team Mental Models

  • Support Tools and Emotions

  • Summary