Chapter 17. NHS Complaints Procedure

  1. Nicola Cooper Specialist Registrar1,
  2. Kirsty Forrest Consultant in Anaesthesia2 and
  3. Paul Cramp Consultant in Anaesthesia3

Published Online: 21 JAN 2008

DOI: 10.1002/9780470757925.ch17

Essential Guide to Generic Skills

Essential Guide to Generic Skills

How to Cite

Cooper, N., Forrest, K. and Cramp, P. (2006) NHS Complaints Procedure, in Essential Guide to Generic Skills, Blackwell Publishing Ltd, Oxford, UK. doi: 10.1002/9780470757925.ch17

Author Information

  1. 1

    General Internal Medicine and Care of the Elderly, Yorkshire, UK

  2. 2

    The Leeds Teaching Hospitals, NHS Trust Leeds, UK

  3. 3

    Anaesthesia and Intensive Care, Bradford Teaching Hospitals, NHS Trust, Bradford, UK

Publication History

  1. Published Online: 21 JAN 2008
  2. Published Print: 1 JAN 2006

ISBN Information

Print ISBN: 9781405139731

Online ISBN: 9780470757925

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Keywords:

  • National Health Service (NHS);
  • general practitioners;
  • consultants;
  • ward managers;
  • healthcare

Summary

This chapter contains section titled:

  • Who's who in the complaints system

  • What happens once a complaint is made?

  • Exercises

  • Self-assessment: Case histories

  • Self-assessment: Discussion

  • References