Chapter 14. Dealing with Difficult Situations at Work

  1. Judy Gable MSc (Nutrition), BACP Accredited Counsellor

Published Online: 25 FEB 2008

DOI: 10.1002/9780470775134.ch14

Counselling Skills for Dietitians, Second Edition

Counselling Skills for Dietitians, Second Edition

How to Cite

Gable, J. (2007) Dealing with Difficult Situations at Work, in Counselling Skills for Dietitians, Second Edition, Blackwell Publishing Ltd, Oxford, UK. doi: 10.1002/9780470775134.ch14

Publication History

  1. Published Online: 25 FEB 2008
  2. Published Print: 24 JAN 2007

ISBN Information

Print ISBN: 9781405147279

Online ISBN: 9780470775134

SEARCH

Keywords:

  • assertiveness;
  • criticism;
  • confrontations;
  • national health service;
  • message

Summary

This chapter contains section titled:

  • When the Dietitian is Confronted

  • Developing Assertiveness

  • Giving Criticism and Praise

  • Receiving Criticism and Praise

  • Dealing with Aggressive Behaviour

  • An ABC for Handling Confrontations

  • References