Chapter 5. Management Statistics

  1. Shirley Coleman Technical Director4,
  2. Tony Greenfield5,
  3. Dave Stewardson4,
  4. Douglas C. Montgomery6
  1. Irena Ograjenšek1,
  2. Ron S. Kenett2,3

Published Online: 3 MAR 2008

DOI: 10.1002/9780470997482.ch5

Book Title

Statistical Practice in Business and Industry

Statistical Practice in Business and Industry

Additional Information

How to Cite

Ograjenšek, I. and Kenett, R. S. (2008) Management Statistics, in Statistical Practice in Business and Industry (eds S. Coleman, T. Greenfield, D. Stewardson and D. C. Montgomery), John Wiley & Sons, Ltd, Chichester, UK. doi: 10.1002/9780470997482.ch5

Editor Information

  1. 4

    Industrial Statistics Research Unit, Newcastle University, Newcastle upon Tyne NE1 7RU, UK

  2. 5

    Greenfield Research, Little Hucklow, Buxton SK17 8RT, UK

  3. 6

    Regents' Professor of Industrial Engineering & Statistics, ASU Foundation Professor of Engineering, Department of Industrial Engineering Arizona State University Tempe, AZ 85287-5906, USA

Author Information

  1. 1

    University of Ljubljana, Faculty of Economics, Statistical Institute (SIEF), Kardeljeva ploščad 17, 1000 Ljubljana, Slovenia

  2. 2

    KPA Ltd., P.O. Box 2525, Raanana 43100, Israel

  3. 3

    University of Torino, Torino, Italy

Publication History

  1. Published Online: 3 MAR 2008
  2. Published Print: 7 MAR 2008

ISBN Information

Print ISBN: 9780470014974

Online ISBN: 9780470997482

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CHAPTER TOOLS

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Keywords:

  • management statistics;
  • satisfied stakeholders and own economic health;
  • business success lag indicators;
  • PEST factors and SWOT analysis;
  • quantitative literacy;
  • integrated model - improved management decisions;
  • balanced scorecard;
  • economic value added (EVA);
  • operational management;
  • evidence-based management need

Summary

This chapter contains sections titled:

  • Introduction

  • Types of indicators

  • Measurement of organisational performance at the strategic level

  • Measurement of organisational performance at the tactical level

  • Measurement of organisational performance at the operational level

  • The future of management statistics

  • References

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