12. Corporate Social Responsibility Communication and Dialogue

  1. Dr. Øyvind Ihlen2,
  2. Jennifer L. Bartlett PhD3 and
  3. Steve May PhD4
  1. Urša Golob PhD and
  2. Klement Podnar PhD

Published Online: 28 SEP 2011

DOI: 10.1002/9781118083246.ch12

The Handbook of Communication and Corporate Social Responsibility

The Handbook of Communication and Corporate Social Responsibility

How to Cite

Golob, U. and Podnar, K. (2011) Corporate Social Responsibility Communication and Dialogue, in The Handbook of Communication and Corporate Social Responsibility (eds Ø. Ihlen, J. L. Bartlett and S. May), Wiley-Blackwell, Oxford, UK. doi: 10.1002/9781118083246.ch12

Editor Information

  1. 2

    University of Oslo, Norway

  2. 3

    Queensland University of Technology, Australia

  3. 4

    University of North Carolina, Chapel Hill, USA

Author Information

  1. Marketing Communication and Public Relations Department, Faculty of Social Sciences, University of Ljubljana, Slovenia

Publication History

  1. Published Online: 28 SEP 2011
  2. Published Print: 24 JUN 2011

ISBN Information

Print ISBN: 9781444336344

Online ISBN: 9781118083246

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Keywords:

  • corporate social responsibility (CSR) communication and dialogue;
  • role of dialogue in communication with stakeholders;
  • social responsibility in the corporate world;
  • communication, dialogue and stakeholder theory;
  • Johannesen's six key characteristics of dialogical communication;
  • stakeholder dialogue;
  • dialogue in CSR;
  • effective CSR dialogue with stakeholders;
  • theory translated into practice in the real world of CSR management;
  • dialogic communication with stakeholders in CSR setting

Summary

This chapter contains sections titled:

  • Defining Dialogue

  • Communication Theory and Dialogue

  • Dialogue in Public Relations Theory and Stakeholder Theory

  • Dialogue in Corporate Social Responsibility

  • Determinants of the Effectiveness of Stakeholder Dialogue

  • The Way Forward

  • References